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Quarantined items in Norton not displayed and redetected


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#1 Aurhora

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Posted 07 September 2010 - 09:34 AM

Hi,

My problem started when running a full system Norton scan. Norton detected several items but only removed a few. The others (4, all Trojans) were all supposedly quarantined, however, none of the quarantined items appeared in the quarantine.

After browsing this website, I downloaded and ran Malware Bytes, which did not detect anything.

After that, I ran Norton again, and the same 4 Trojans were detected, again, and supposedly quarantined, again.
Posted Image

I would like to know how to remove these items (if they are in fact still there and Norton isn't being problematic).

Thanks for all your help!

Edited by Aurhora, 07 September 2010 - 09:35 AM.


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#2 Driesiooo

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Posted 07 September 2010 - 09:38 AM

Do you know the path of those infected files..?

Edited by Driesiooo, 07 September 2010 - 09:39 AM.


#3 Aurhora

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Posted 07 September 2010 - 09:52 AM

The only thing I know is the short path directly before the file that you see in the screenshot.

I have tried doing a search for them on my computer using the search function, but no luck.

Is there any other way to procur the file path?

#4 Driesiooo

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Posted 07 September 2010 - 09:56 AM

I see it are .class files.. They are mostly located in the Java cache.
Clean your Java cache and rerun the scan.

It can be Norton detected this files as infected but there is a possiblity it is a false-positive.

Edited by Driesiooo, 07 September 2010 - 09:59 AM.


#5 Aurhora

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Posted 07 September 2010 - 12:33 PM

I just cleaned out the Java cache and am running a scan now. I will post when it's finished.

#6 Aurhora

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Posted 08 September 2010 - 07:27 AM

After cleaning out the Java cache, I scanned again with Norton and did not pick up anything. Must have done the trick!

Thanks so much!




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