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rootkit.tdss.gen


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6 replies to this topic

#1 Deborah H

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Posted 07 September 2010 - 08:05 AM

Hello:

I've been referred to this forum by a tech friend. I sent him the following e-mail and he sent me to you:

This morning [August 24] my laptop was acting funny, e.g. logging me out of gmail and then opening a different website (poker something, I think). I ran my anti-malware, Cyberdefender, but it didn't find anything so I ran malwarebytes and it found rootkit.tdss.gen but could only clean 2of 3 files [I don't have the log from malwarebytes].

I have malwarebyte running now and it blocks it anytime a redirection is attempted but it no longer finds the third file and I'm confused by the on-line advice to clean my system.

Since August 24th I have not been able to use my laptop. It boots up but I can't do anything after it has booted, i.e. I can't open files, run software, open a browser, etc. I am able to boot into safe mode but I am at a loss as to where to proceed from here.

Please help. Thank you,

Debbie

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#2 myrti

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Posted 13 September 2010 - 12:54 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 Deborah H

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Posted 17 September 2010 - 05:53 AM

Unfortunately I cannot connect to the internet on my laptop; if I open in safe mode I can use the laptop but not connect to the internet, if I open in regular mode I can't do anything on the laptop.



#4 myrti

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Posted 17 September 2010 - 08:59 AM

Hi,

do you have a flash drive? If so download the following tool on a clean PC and insert your flash drive, then run the tool. This will prevent any malware on your infected PC to spread to the clean one.
Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

Then download the tool I posted in my previous reply and transfer it to the infected PC in safe mode.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 Deborah H

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Posted 20 September 2010 - 07:06 AM

I was able to download the exe to a clean PC but I was not able to run it. This clean PC is running Vista and asks for permission to run the program, I click allow and nothing happens. I am not used to Vista, I tried getting a screen shot of the permission window but I couldn't get it. I have to travel for a couple of weeks starting tomorrow and I would like to ask a question: if I boot up my infected laptop in safe mode could I back up select files (photos and music, mostly) and then re-install an OS (likely Windows 7). Will this clean the PC? Is there a chance the photos and or music may be infected? Please advise.

Thanks so much for your help, Debbie

#6 myrti

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Posted 21 September 2010 - 03:02 AM

Hi,

yes the program is designed for XP. I did not think of that. Sorry. You could copy the utility onto the XP PC and run it on the flash drive there. It will overwrite the infection that may get added when you connect the flash drive to the PC.

You can back up all your important documents, personal data files, photos to a CD or DVD drive, not a flash drive or external hard drive as they may become compromised in the process (for the same reasons I wanted to disinfect the flash drive as mentioned above). The safest practice is not to backup any executable files (*.exe), screensavers (*.scr), autorun (.ini) or script files (.php, .asp, and .html) files because they may be infected by malware. Avoid backing up compressed files (.zip, .cab, .rar) that have executable files inside them as some types of malware can penetrate and infect .exe files within compressed files too. Other types of malware may even disguise itself by adding and hiding its extension to the existing extension of file(s) so be sure you look closely at the full file name. After reformatting, scan the backed up data with your anti-virus prior to to copying it back to your hard drive.

A format is usually the safest solution. As an added security I would suggest that you modify the partition size while installing. This ensures that the MBR gets overwritten as well.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#7 myrti

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Posted 27 September 2010 - 07:11 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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