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Security Suite Problem on Desktop


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7 replies to this topic

#1 CeilSole

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Posted 06 September 2010 - 09:34 PM

Hello,

I'm not sure how descriptive I'm suppose to be but I'll try my best to get my point across without making my post too long.

A couple hours ago I came back from dinner and found several pop ups on my screen about this "Security Suite." I couldn't run firefox and trying to shut down the "SS" through task manager wasn't working either. The program seems to block anything from opening by saying it is infected. I figured I'd try using a restore point from last week and found that the program was blocking that as well.

So I decided to use my laptop to find some kind of solution.

I came up with this particular website and have been following this guide:

http://www.bleepingcomputer.com/virus-remo...-security-suite

Everything worked out as it should have until step nine. The rkill runs and a black screen pops up filled with white text saying "The system cannot find the path specified." over and over. Then a notepad opens up that says:

This log file is located at C:\rkill.log.
Please post this only if requested by the person helping you.
Otherwise you can close this log when you wish.

Services Stopped:

Processes terminated by Rkill or while it was running:

Rkill completed on 09/06/2010 at 19:08:54


I've typed it just as it's on the screen. I'm just not sure if rkill worked.

I decided to go on and finish up the rest of the guide and I was able to install Malwarebytes. It is currently scanning the pc and has found 3 objects that are infected. (not finished yet)

I'd be grateful for any information anybody can provide me with. I want to know if I'm doing this correctly and if running this Malwarebytes program will actually fix my problem. I really don't want it coming back when I reboot.

Thank you very much.

As a side note:
PC is an HP Desktop running Windows Vista 32 bit.

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#2 boopme

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Posted 06 September 2010 - 10:26 PM

Hello. Please post that MBAM log when dome.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 CeilSole

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Posted 06 September 2010 - 10:40 PM

I believe you mean the Malwarebytes log so here it is:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4558

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18943

9/6/2010 7:52:04 PM
mbam-log-2010-09-06 (19-52-04).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 400892
Time elapsed: 1 hour(s), 2 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\wnxmal (Rogue.SecuritySuite) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\didglker (Rogue.SecuritySuite) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\J&F Vending\AppData\Local\vxlsoqlcu\whyynynuqiw.exe (Rogue.SecuritySuite) -> Quarantined and deleted successfully.
C:\Users\J&F Vending\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0AARS31H\schema[1].db (Rogue.SecuritySuite) -> Quarantined and deleted successfully.



After it asked me to restart the PC I did so and so far it seems back to normal.... Should I continue and do what the rest of your post says?

#4 boopme

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Posted 06 September 2010 - 10:49 PM

Yes that's what I wanted. You should still run the others. No one tool finds it all. Plus it is better to be sure with these type infections.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 CeilSole

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Posted 06 September 2010 - 10:54 PM

All right I will. Thanks! :thumbsup:

#6 boopme

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Posted 06 September 2010 - 11:00 PM

You're most welcome :thumbsup: , I am leaving now but will check back tomorrow.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 CeilSole

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Posted 07 September 2010 - 03:32 AM

Alright! After all that I ended up with this log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4558

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

9/7/2010 1:23:19 AM
mbam-log-2010-09-07 (01-23-19).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 401112
Time elapsed: 1 hour(s), 26 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Looks good to me :thumbsup:

PC's working perfectly now, so thank you again for your help!

#8 boopme

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Posted 07 September 2010 - 01:21 PM

Great!! Glad to have helped. Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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