Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Vista 64 bit black screen after login


  • This topic is locked This topic is locked
8 replies to this topic

#1 k2xskillz

k2xskillz

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:24 PM

Posted 06 September 2010 - 04:05 PM

Hello, I am running Vista 64-bit and after I login I get a black screen with only a cursor. I am able to run the task manager but it appears that explorer.exe is corrupted when I try to run it from the task manager. My system restore is also corrupted so I am unable to go back in time to when my computer worked. I am not really sure what to do so any help would be appreciated. Thanks in advance.

BC AdBot (Login to Remove)

 


#2 maki2012

maki2012

  • Members
  • 171 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:24 AM

Posted 07 September 2010 - 04:39 PM

Have you tried Safe Mode?
If possible run chkdsk /r

#3 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:24 AM

Posted 07 September 2010 - 09:45 PM

Do you have/can borrow Vista DVD?

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#4 k2xskillz

k2xskillz
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:24 PM

Posted 08 September 2010 - 05:12 PM

@maki - i still get the black screen in safe mode and explorer.exe still does not run. I tried to do a system restore but it gives me an error when I try to do it. I ran chkdsk and it showed no errors.

@broni - i think i have the disk somewhere, should I just reinstall Vista? I am worried I may have some sort of virus/malware that may not get fixed by just reinstalling.

#5 maki2012

maki2012

  • Members
  • 171 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:24 AM

Posted 08 September 2010 - 05:16 PM

Reinstalling the OS will always fix your problems.* Just format the HDD first, most Win install media lets you do that before install.


Make sure you back up all your files and note the programs you have installed.

*To my knowledge. Unless there is something out there that hides in the ROM section of your HDD (doubtful) this will fix all your problems, unless the files you backed up are also infected.

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:24 AM

Posted 08 September 2010 - 09:19 PM

You can try repair installation: http://www.vistax64.com/tutorials/88236-re...tall-vista.html

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 k2xskillz

k2xskillz
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:24 PM

Posted 09 September 2010 - 10:55 PM

thanks for your help. I tried system restore a few times and finally one of the restore points worked! My system is back up and running but I want to make sure my system and registry are clean. What are the best ways to do that?

#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:09:24 AM

Posted 10 September 2010 - 12:34 AM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,112 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:12:24 PM

Posted 10 September 2010 - 07:05 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic346536.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :huh:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users