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I think I have a virus but need help to remove it please!


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#1 matt_129

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Posted 06 September 2010 - 01:10 PM

Hi, my computer seems to have been infected by a virus and I do not know how to remove it. A "Windows Security Alert" with following "Windows reports that computer is infected, Antivirus software helps to protect your computer against viruses and other security threats." I cannot open anything or connect to the internet. I tried opening safe mode and performing virus scans (AVG) but this hasn't solved the problem. I also tried going back to a system restore from a previous date but it will not go back beyond the date of the virus. I have a pc with windows xp. Thanks.

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#2 boopme

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Posted 06 September 2010 - 10:40 PM

Hello and welocome. Please try it this way.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 matt_129

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Posted 07 September 2010 - 12:29 PM

Thanks for reply, I have opened it up in safe mode with networking but it isn't finding my wireless router!!

#4 boopme

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Posted 07 September 2010 - 02:29 PM

Sorry matt,Try this first--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 matt_129

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Posted 07 September 2010 - 03:16 PM

I have completed both tasks but it is still not finding the wireless router. I am using a USB wireless adapter as it does not have built in wireless ( didn't know if that made a difference) thanks.

#6 boopme

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Posted 07 September 2010 - 03:23 PM

Open Device Manager by double-clicking on the System icon in Control Panel, choosing the Hardware tab, and clicking Device Manager.

Find your device ...are there any Yellow warning triangles?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 matt_129

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Posted 07 September 2010 - 03:26 PM

No yellow triangles.

#8 MrBruce1959

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Posted 07 September 2010 - 08:47 PM

Hello and welcome to Bleepingcomputer.

I am going to offer you advice on your Internet connection.

You are using a USB dongle also known as a USB wireless adapter.

The USB is normally disabled while booted into safe mode since the drivers to make it work are not loaded.

What we need here is a wired connection, can you connect your computer directly to the router using the LAN/Ethernet port on your computer and connecting directly to the router using one of the available LAN ports using a short Ethernet cable?

Bruce.
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#9 matt_129

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Posted 10 September 2010 - 12:14 PM

Hi guys, finally got an ethernet cable so can now get online at last!!! Still a few problems though: 1) I cant open Adware to disable malware and when I try to open AVG to do the same, it also does not open and just comes up with an option to scan. I tried the downloads as suggested, rkill seems to download ok but superantispyware will not download. Thanks for your continued help. Matt

#10 boopme

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Posted 10 September 2010 - 01:31 PM

Are you in Safe Mode with Networking??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 matt_129

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Posted 10 September 2010 - 01:43 PM

Yes

#12 boopme

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Posted 10 September 2010 - 01:54 PM

Are you getting an error message when trying??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 matt_129

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Posted 10 September 2010 - 02:02 PM

When trying which part?

Ad-adware is still trying to load (it's been trying for a couple hours, rebooted and tried again but same outcome)

When trying superantispyware, the initial link works but then why i click to download it comes up with

"Internet Explorer cannot display the webpage

What you can try:
Diagnose Connection Problems

More information " Check connections and all fine!!

Also rkill note pad says the following, is this correct?

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Matt on 10/09/2010 at 18:03:21.


Services Stopped:


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Matt\Desktop\rkill.scr


Rkill completed on 10/09/2010 at 18:03:26.

#14 boopme

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Posted 10 September 2010 - 02:05 PM

Stop ADAware. Can you run MBAM in Normal mode?

We need to disable Spybot S&D's "TeaTimer" if running
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Edited by boopme, 10 September 2010 - 02:06 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 matt_129

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Posted 10 September 2010 - 02:14 PM

Sorry but what do you mean by MBAM? I don't think anything works in normal mode!

Spybot isn't in all programs, I have searched for it and it is on my hard drive, when i click on it i get a new folder "plugins" inside plugins are three options chai.dll, Fennel.dll and Mate.dll




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