Posted 06 September 2010 - 11:30 AM
Hello - I appreciate your help - thanks in advance!!
My netbook is completely messed up, and I would really like to fix it.
I am not completely sure what went wrong or when, but I will tell you all that I can recall.
I use the netbook to get on the net a lot. I hadn't noticed anyproblems until after I tried to update to IE 8(?). I didn't really care to update at the time, but periodically I would get prompted to upgrade. I got tired of the prompting to I did it. Afterwards I had all kinds of trouble with my computer. I think the most prominent thing was that I couldn't use the net anymore.
Sorry sometime has passed and I don' remember every detail. But I likely (1) scanned my to check for virus. (2) searched for info online, from another computer as to why my internet wasn't working, (3) tried to restore the computer to a previous state with System Restore.
(4) I sought the help of a tech friend, who installed AVG free 9, and Malwarebytes. He confirmed that i had a bad infection on my computer. He told me I may have to wipe it and reinstall windows. I am willing to do that. I didn't have much saved on the computer anyway, and have already backed it up, but I don't have an external drive, or a copy windows (perhaps he does, and would let me use the software) so I wanted to try to clean the computer.
I have run the Malwarebytes, then got a list of the malware, clean it up.... but the computer still seemed off (I know some up my setting must have gotten changed - like the appearance of my desktop for starters.)
If I ran the malware stuff again, I would get a different list...
Now when I run Malwarebytes,(in safe mode) it come back clean, but I think I may still be infected.
I have also run the AVG free 9 (in safe mode) and in the log I see that all the files it scanned were locked and couldn't be tested.
In regular mode, I have gotten my desktop to look pretty normal, but nothing works! What ever icon i click on - i then get a dialog box asking what I want to open it with. Even internet explorer (IE)doesn't work.
I can only really use the computer in safe more now. Safe mode with networking. I can use the net now, but its kinda hit or miss. Some times I go to open IE and I get nothing (like no internet connection). I'd rather use Google Chrome, but it's not loading in safe mode. often with IE, if I do a search for antivirus something, i'll get some other page results/buy this product - basically redirecting my search, or my search results. Today I was able to download Hijack this, and I also wanted to try Avast, I was able to download that too.
This is a list of the last Malware found on my netbook..... [i wanted to google this stuff and if i could find instructions on how to clean it up...]
Trojan.Dropper (2) [ meaning had two entries]
I'm pretty sure my registry is all messed up too.
Can you help me clean my computer?
This is my first post. Idk how to add attachments, but i do have a Hijackthis log.
I appreciate your assistance.