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Trojan.win32/Hiloti.gen!D, Trojan.win32/Tibs.JL, TrojanSpy.win32/Ursnif


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3 replies to this topic

#1 Alicia20

Alicia20

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  • 2 posts
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  • Local time:09:26 AM

Posted 06 September 2010 - 11:25 AM

It started with a backdoor virus which I removed. Next, Windows Defence popped up so I removed it. Then Security Suite popped up so I removed it. Now I have the following:
Trojan.Win32/Hiloti.gen!D
Trojan.Win32/Tibs.JL
TrojanSpy.Win32/Ursnif

When in normal mode sometimes I can get on the internet and other times I cannot. Last night I got online and it wouldn't let me close the browser. I could navigate to different websites but at the bottom it just kept showing new websites were loading and usernames, none of which actually loaded. I am now in safe mode with networking capabilities. I tried to download Microsoft Securities virus scan prior to coming here and it said I did not have administrative rights to do so; however, I downloaded all the things in your preparation guidelines without a problem.

I am a novice computer user at best so please keep that in mind with your instructions. Thanks!

DDS.txt

DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Alicia at 7:59:22.59 on Mon 09/06/2010
Internet Explorer: 8.0.6001.18943
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.2037.954 [GMT -7:00]

AV: Symantec AntiVirus *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Program Files\Windows Live Safety Center\wlschost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Users\Alicia\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\V46VCRF2\Defogger[1].exe
C:\Users\Alicia\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CM8KZ1KV\dds[1].scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
mURLSearchHooks: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Lexmark Printable Web: {d2c5e510-be6d-42cc-9f61-e4f939078474} - c:\program files\lexmark printable web\bho.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: CouponBar: {5bed3930-2e9e-76d8-bacc-80df2188d455} -
TB: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messen~1\YahooMessenger.exe" -quiet
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
uRun: [Wvulabokogikewej] rundll32.exe "c:\users\alicia\appdata\local\dmlseCOR.dll",Startup
uRun: [Ihudub] rundll32.exe "c:\users\alicia\appdata\local\apuhoduc.dll",Startup
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [mumservice] c:\program files\motorola\software update\mumservice.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [lxebmon.exe] "c:\program files\lexmark pro200-s500 series\lxebmon.exe"
mRun: [EzPrint] "c:\program files\lexmark pro200-s500 series\ezprint.exe"
mRun: [Lexmark Pro200-S500 Series Fax Server] "c:\program files\lexmark pro200-s500 series\fm3032.exe" /s
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{14fcfe7c-ab86-428a-9d2e-bfb6f5a7aa6e}\Icon3E5562ED7.ico
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki...
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: Garmin Communicator Plug-In - hxxps://my.garmin.com/static/m/cab/2.8.3/GarminAxControl.CAB
DPF: Web-Based Email Tools - hxxp://email00.secureserver.net/Download.CAB
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-US/wlscctrl2.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 93.188.162.74,93.188.161.7
TCP: {72042320-368B-47D8-A5C8-29414C89E01E} = 93.188.162.74,93.188.161.7
TCP: {D1E98325-6BBE-49F6-8F89-5E8F1854C558} = 93.188.162.74,93.188.161.7
TCP: {D7B66CDF-3A9B-4CF8-B316-A5F997E2588D} = 93.188.162.74,93.188.161.7
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-8-29 73728]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 CSHelper;CopySafe Helper Service;c:\windows\system32\CSHelper.exe [2009-12-18 266240]
S2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-4-28 161048]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-30 135664]
S2 lxeb_device;lxeb_device;c:\windows\system32\lxebcoms.exe -service --> c:\windows\system32\lxebcoms.exe -service [?]
S2 lxebCATSCustConnectService;lxebCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxebserv.exe [2010-3-31 98984]
S2 MotoConnect Service;MotoConnect Service;c:\program files\motorola\motoconnectservice\MotoConnectService.exe [2009-8-25 91392]
S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-11-28 1962136]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-7-4 24652]
S2 wgsslvpnsrc;WatchGuard SSLVPN Service;c:\program files\watchguard\watchguard mobile vpn with ssl\wgsslvpnsrc.exe [2010-8-12 69632]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-28 102448]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-8-30 111616]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2009-6-19 19712]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2009-1-29 8320]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2009-5-8 42752]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2009-12-18 20480]
S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2009-12-18 174720]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-11-28 122008]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-09-06 14:58:34 0 ----a-w- c:\users\alicia\defogger_reenable
2010-09-06 14:39:32 0 d-----w- c:\program files\Trend Micro
2010-09-06 06:09:53 323009342 ----a-w- c:\windows\MEMORY.DMP
2010-09-05 17:07:18 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-09-05 17:07:18 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-09-03 03:50:24 0 d-----w- c:\windows\system32\Registry Patrol
2010-08-29 13:49:43 0 d-----w- c:\temp\MotoConnectTemp
2010-08-17 13:48:38 0 d-----w- c:\programdata\Lexmark Pro200-S500 Series
2010-08-13 01:30:56 81920 ----a-w- c:\windows\system32\iccvid.dll
2010-08-13 01:30:55 274944 ----a-w- c:\windows\system32\schannel.dll
2010-08-13 01:30:32 3600768 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-08-13 01:30:31 3548040 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-08-13 01:30:27 36864 ----a-w- c:\windows\system32\rtutils.dll
2010-08-13 01:26:12 2037760 ----a-w- c:\windows\system32\win32k.sys
2010-08-12 23:06:20 1248768 ----a-w- c:\windows\system32\msxml3.dll
2010-08-12 23:06:19 302080 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-12 23:06:19 144896 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-08-12 23:06:17 905088 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-08-12 22:38:43 0 d-----w- c:\users\alicia\appdata\roaming\WatchGuard
2010-08-12 22:38:41 26112 ----a-w- c:\windows\system32\drivers\tap0901.sys
2010-08-12 22:38:41 0 d-----w- c:\program files\WatchGuard
2010-08-12 22:19:32 0 d-----w- c:\users\alicia\appdata\roaming\Verizon Wireless
2010-08-12 22:17:19 0 d-----w- c:\programdata\WEngineLite
2010-08-12 22:17:17 0 d-----w- c:\programdata\Verizon Wireless
2010-08-12 22:14:40 0 d-----w- c:\program files\Verizon Wireless
2010-08-12 22:12:46 0 d-----w- c:\program files\Novatel Wireless

==================== Find3M ====================

2010-09-02 19:38:32 72704 ----a-w- c:\windows\system32\drivers\tdx.sys
2010-08-12 22:39:33 51200 ----a-w- c:\windows\inf\infpub.dat
2010-08-12 22:39:32 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-08-12 22:39:29 143360 ----a-w- c:\windows\inf\infstor.dat
2010-06-26 06:05:49 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-26 06:02:15 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-06-26 06:02:15 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-06-26 04:25:02 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-11-18 04:49:08 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:57:01 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-08-30 05:51:04 76 --sh--r- c:\windows\CT4CET.bin
2010-04-14 10:24:45 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2010-05-28 02:24:26 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2008-08-30 08:26:03 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 8:00:34.49 ===============

Attached Files



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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,771 posts
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  • Gender:Female
  • Location:At home
  • Local time:06:26 PM

Posted 13 September 2010 - 12:45 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 Alicia20

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Posted 13 September 2010 - 11:23 PM

I believe I have solved my problems after multiple virus scan programs and some help from Microsoft. Thanks!

#4 myrti

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Posted 14 September 2010 - 09:08 AM

Since this topic appears to be resolved, I will now close it. Thanks for letting us know.

If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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