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explorer.exe problem


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2 replies to this topic

#1 Totallizer

Totallizer

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Posted 06 September 2010 - 08:19 AM

When i turn on my comp i get a Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience When i click dont
send i lose my explorer.exe but it comes back a few seconds later but the same Windows Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience
error comes again (repeatedly). I cant open my computer or documents. Can someone help me?

When trying to open my documents or my computer i get a

explorer.exe - Application Error

The instruction at "0xcfd1fdf6" reference memory at "0xcfd1fdf6". The memory could not be "written"

Click on OK to terminate the program
Click on CANCEL to debug the program




Or another thing when i try to open my comp or others

Data Execution Prevention - Microsoft Windows

To help protect your computer, Windows has closed this program.

Name: Windows Explorer
Publisher: Microsoft Corporation

Close message



THX 4 ur time

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#2 Driesiooo

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Posted 06 September 2010 - 08:38 AM

Hello.

I think it's best for your computer, to look for an infection. Just follow the steps on http://www.bleepingcomputer.com/forums/topic34773.html (Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help).

When post your (Hijackthis log +) DDS Log:
  • Be patient, it's very busy at this forum.
  • A professional expert will view your logs and will help you with that problem.
  • Do not use tools (like ComoFix) without professional experience/helper.
Good luck.

#3 Totallizer

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Posted 06 September 2010 - 09:08 AM

ok ill try

this is my log

Logfile of Trend Micro HijackThis v2.0.4
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\dwwin.exe
C:\PROGRA~1\MICROS~2\Office12\OIS.EXE
C:\Documents and Settings\user\My Documents\New Folder (10)\HijackThis.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 3396 bytes




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