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Possible malware problem


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#1 chelsearaye

chelsearaye

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Posted 05 September 2010 - 11:32 PM

I ran hitman pro 3.5 and it popped up with the rootkit atapi.sys so I googled it and then it directed me to this website where I learned it's Malware that has gotten into my windows files. My problem is that if I do have this malware I don't do have my windows disk to fix the problem so I will be very appreciative to anyone that can help me out with this. I've very sorry ahead of time I'm not the most advanced in codes and stuff but I'm not the worst either so please be patient with me if i don't completely understand it the first time.

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#2 Orange Blossom

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Posted 06 September 2010 - 06:14 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve it.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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