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Windows Explorer restarts every 10 seconds


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2 replies to this topic

#1 jh207

jh207

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  • Local time:11:02 AM

Posted 05 September 2010 - 06:55 PM

Hi everyone,
I recently dealt with the Security Suite virus, and I thought it was all gone until the error message "Windows Explorer has stopped working," followed by "Windows Explorer is restarting..." kept appearing on screen, even after the virus was gone. I managed to disable the Windows Error Reporting service to stop the error message from popping up, but Windows Explorer keeps restarting and closing certain programs. This error does not happen in Safe Mode.

I got the DDS logs, but when I attempted to use gmer, it gave me this error:



As a result, most of the boxes are greyed out.

Here is the DDS log:

DDS (Ver_10-03-17.01) - NTFSX64 NETWORK
Run by JHoak at 19:23:30.87 on Sun 09/05/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4027.3114 [GMT -4:00]

SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\windows\Explorer.EXE
C:\windows\system32\ctfmon.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Users\JHoak\AppData\Local\Google\Chrome\Application\chrome.exe
C:\windows\system32\conhost.exe
C:\windows\system32\sfc.exe
C:\windows\servicing\TrustedInstaller.exe
C:\Users\JHoak\AppData\Local\Google\Chrome\Application\chrome.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\svchost.exe -k swprv
C:\Users\JHoak\Downloads\dds.scr
C:\windows\system32\conhost.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig?brand=TSNA&bmod=TSNA
uDefault_Page_URL = hxxp://www.google.com/ig?brand=TSNA&bmod=TSNA
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mLocal Page = c:\windows\syswow64\blank.htm
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=127.0.0.1:6092
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: Download all with Free Download Manager - file://c:\program files (x86)\free download manager\dlall.htm
IE: Download selected with Free Download Manager - file://c:\program files (x86)\free download manager\dlselected.htm
IE: Download video with Free Download Manager - file://c:\program files (x86)\free download manager\dlfvideo.htm
IE: Download with Free Download Manager - file://c:\program files (x86)\free download manager\dllink.htm
IE: E&xport to Microsoft Excel - c:\progra~2\mif5ba~1\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\mif5ba~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\mif5ba~1\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
BHO-X64: Partner BHO Class: {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - c:\programdata\partner\Partner64.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg64.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
mRun-x64: [(Default)]
mRun-x64: [Trend Micro Client Framework] c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe

============= SERVICES / DRIVERS ===============

R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2009-6-29 34880]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2009-6-29 14784]
R0 tos_sps64;TOSHIBA tos_sps64 Service;c:\windows\system32\drivers\tos_sps64.sys [2010-5-19 482384]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore64.exe [2010-6-29 128752]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\drivers\TVALZFL.sys [2009-6-19 14472]
R3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\drivers\HECIx64.sys [2010-5-19 56344]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt64win7.sys [2010-5-19 325152]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;c:\windows\system32\drivers\rtl8192se.sys [2010-5-19 946688]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv64.sys [2010-2-17 14920]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\saskutil64.sys [2010-2-17 12360]
S2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2010-9-4 203096]
S2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2010-9-4 56336]
S3 acpials;ALS Sensor Filter;c:\windows\system32\drivers\acpials.sys [2009-7-14 9728]
S3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2009-9-23 144496]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda64v.sys [2010-1-28 86120]
S3 PGEffect;Pangu effect driver;c:\windows\system32\drivers\PGEffect.sys [2010-5-19 35008]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2010-4-19 50688]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-8-15 1255736]
S4 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-8-14 135664]
S4 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files (x86)\nvidia corporation\nvidia updatus\daemonu.exe [2010-5-19 1800808]
S4 Partner Service;Partner Service;c:\programdata\partner\Partner.exe [2010-4-8 332272]
S4 TMachInfo;TMachInfo;c:\program files (x86)\toshiba\toshiba service station\TMachInfo.exe [2010-5-19 51512]
S4 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\toshiba\teco\TecoService.exe [2010-4-6 258928]
S4 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\toshiba\toshiba hdd ssd alert\TosSmartSrv.exe [2010-2-5 137560]
S4 TPCHSrv;TPCH Service;c:\program files\toshiba\tphm\TPCHSrv.exe [2010-2-23 835952]
S4 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\intel\intel® management engine components\uns\UNS.exe [2010-5-19 2320920]

=============== Created Last 30 ================

2010-09-05 04:41:50 0 d-----w- c:\users\jhoak\appdata\roaming\SUPERAntiSpyware.com
2010-09-05 04:41:50 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-09-05 04:41:48 0 d-----w- c:\programdata\!SASCORE
2010-09-05 04:41:45 0 d-----w- c:\program files\SUPERAntiSpyware
2010-09-05 03:26:17 0 d-----w- C:\temp
2010-09-05 03:26:11 100368 ----a-w- c:\windows\system32\drivers\tmtdi.sys
2010-09-05 03:26:10 56336 ----a-w- c:\windows\system32\drivers\tmevtmgr.sys
2010-09-05 03:26:10 135696 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-09-05 03:26:09 66576 ----a-w- c:\windows\system32\drivers\tmactmon.sys
2010-09-05 03:23:01 0 d-----w- c:\programdata\Trend Micro
2010-09-05 03:23:01 0 d-----w- c:\program files\Trend Micro
2010-09-05 00:10:48 0 d-----w- c:\windows\pss
2010-09-04 23:51:23 0 d-----w- c:\programdata\Sun
2010-09-04 23:50:21 423656 ----a-w- c:\windows\syswow64\deployJava1.dll
2010-09-04 23:50:21 153376 ----a-w- c:\windows\syswow64\javaws.exe
2010-09-04 23:50:21 145184 ----a-w- c:\windows\syswow64\javaw.exe
2010-09-04 23:50:21 145184 ----a-w- c:\windows\syswow64\java.exe
2010-09-04 22:47:32 0 d-----w- c:\users\jhoak\appdata\roaming\Malwarebytes
2010-09-04 22:47:20 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-09-04 22:47:20 0 d-----w- c:\programdata\Malwarebytes
2010-09-04 14:22:50 0 d-sh--w- c:\users\jhoak\.COMMgr
2010-09-04 14:11:04 0 d-----w- c:\users\jhoak\appdata\roaming\Tific
2010-09-04 12:35:27 65536 --sha-w- c:\users\jhoak\ntuser.dat{c89bb46a-b81a-11df-add9-88ae1d3f28b0}.TM.blf
2010-09-04 12:35:27 524288 --sha-w- c:\users\jhoak\ntuser.dat{c89bb46a-b81a-11df-add9-88ae1d3f28b0}.TMContainer00000000000000000002.regtrans-ms
2010-09-04 12:35:27 524288 --sha-w- c:\users\jhoak\ntuser.dat{c89bb46a-b81a-11df-add9-88ae1d3f28b0}.TMContainer00000000000000000001.regtrans-ms
2010-09-04 03:52:01 65536 --sha-w- c:\users\jhoak\ntuser.dat{b1807e65-b7d7-11df-9e2f-88ae1d3f28b0}.TM.blf
2010-09-04 03:52:01 524288 --sha-w- c:\users\jhoak\ntuser.dat{b1807e65-b7d7-11df-9e2f-88ae1d3f28b0}.TMContainer00000000000000000002.regtrans-ms
2010-09-04 03:52:01 524288 --sha-w- c:\users\jhoak\ntuser.dat{b1807e65-b7d7-11df-9e2f-88ae1d3f28b0}.TMContainer00000000000000000001.regtrans-ms
2010-09-04 02:56:39 0 d-----w- c:\users\jhoak\appdata\roaming\.minecraft
2010-09-02 03:35:48 0 d-----w- c:\programdata\McAfee
2010-08-25 05:43:25 861184 ----a-w- c:\windows\system32\oleaut32.dll
2010-08-25 05:43:25 571904 ----a-w- c:\windows\syswow64\oleaut32.dll
2010-08-18 14:54:13 0 d-----w- c:\program files (x86)\CCleaner
2010-08-18 05:21:49 99176 ----a-w- c:\windows\syswow64\PresentationHostProxy.dll
2010-08-18 05:21:49 49472 ----a-w- c:\windows\syswow64\netfxperf.dll
2010-08-18 05:21:49 48960 ----a-w- c:\windows\system32\netfxperf.dll
2010-08-18 05:21:49 444752 ----a-w- c:\windows\system32\mscoree.dll
2010-08-18 05:21:49 320352 ----a-w- c:\windows\system32\PresentationHost.exe
2010-08-18 05:21:49 297808 ----a-w- c:\windows\syswow64\mscoree.dll
2010-08-18 05:21:49 295264 ----a-w- c:\windows\syswow64\PresentationHost.exe
2010-08-18 05:21:49 1942856 ----a-w- c:\windows\system32\dfshim.dll
2010-08-18 05:21:49 1130824 ----a-w- c:\windows\syswow64\dfshim.dll
2010-08-18 05:21:49 109912 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-08-17 00:20:42 0 d-----w- c:\users\jhoak\appdata\roaming\LimeWire
2010-08-17 00:20:24 0 d-----w- c:\program files (x86)\LimeWire
2010-08-16 22:20:46 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
2010-08-16 22:17:28 34152 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2010-08-16 22:17:28 126312 ----a-w- c:\windows\system32\GEARAspi64.dll
2010-08-16 22:17:28 107368 ----a-w- c:\windows\syswow64\GEARAspi.dll
2010-08-16 22:17:10 0 d-----w- c:\program files\iPod
2010-08-16 22:17:09 0 d-----w- c:\programdata\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
2010-08-16 22:17:09 0 d-----w- c:\program files\iTunes
2010-08-16 22:17:09 0 d-----w- c:\program files (x86)\iTunes
2010-08-16 22:16:33 0 d-----w- c:\programdata\Apple Computer
2010-08-16 22:16:16 0 d-----w- c:\program files\common files\Apple
2010-08-16 22:16:06 0 d-----w- c:\program files\Bonjour
2010-08-16 22:16:06 0 d-----w- c:\program files (x86)\Bonjour
2010-08-16 22:15:54 0 d-----w- c:\programdata\Apple
2010-08-15 15:39:08 0 d-----w- c:\windows\syswow64\Wat
2010-08-15 15:39:08 0 d-----w- c:\windows\system32\Wat
2010-08-15 04:28:00 463360 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-15 04:28:00 404992 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-08-15 04:27:59 162304 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-08-15 03:56:38 0 d-----w- c:\program files (x86)\Gravity
2010-08-15 00:57:13 0 d-----w- C:\Downloads
2010-08-15 00:55:00 0 d-----w- c:\users\jhoak\appdata\roaming\Free Download Manager
2010-08-15 00:54:58 0 d-----w- c:\programdata\FreeDownloadManager.ORG
2010-08-15 00:54:57 0 d-----w- c:\program files (x86)\Free Download Manager
2010-08-14 18:21:12 178800 ----a-w- c:\windows\syswow64\CmdLineExt_x64.dll
2010-08-14 17:57:33 0 d-----w- c:\program files (x86)\Bethesda Softworks
2010-08-14 17:56:58 2337488 ----a-w- c:\windows\syswow64\d3dx9_25.dll
2010-08-14 17:56:58 2222800 ----a-w- c:\windows\syswow64\d3dx9_24.dll
2010-08-14 17:55:47 81768 ----a-w- c:\windows\syswow64\xinput1_3.dll
2010-08-14 17:55:47 443752 ----a-w- c:\windows\syswow64\d3dx10_33.dll
2010-08-14 17:55:47 1123696 ----a-w- c:\windows\syswow64\D3DCompiler_33.dll
2010-08-14 17:55:46 3495784 ----a-w- c:\windows\syswow64\d3dx9_33.dll
2010-08-14 17:55:16 0 d-----w- c:\windows\syswow64\xlive
2010-08-14 16:50:40 270208 ------w- c:\windows\system32\MpSigStub.exe
2010-08-14 07:44:53 220672 ----a-w- c:\windows\system32\wintrust.dll
2010-08-14 07:44:53 139264 ----a-w- c:\windows\system32\cabview.dll
2010-08-14 07:44:53 132608 ----a-w- c:\windows\syswow64\cabview.dll
2010-08-14 07:44:52 172032 ----a-w- c:\windows\syswow64\wintrust.dll
2010-08-14 07:43:29 13 --sh--r- c:\windows\system32\drivers\fbd.sys
2010-08-14 07:43:08 0 d-----w- c:\users\jhoak\appdata\roaming\WinBatch

==================== Find3M ====================

2010-07-29 06:30:34 82944 ----a-w- c:\windows\syswow64\iccvid.dll
2010-07-27 14:03:24 12867584 ----a-w- c:\windows\syswow64\shell32.dll
2010-06-30 07:13:46 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-06-30 06:25:31 978432 ----a-w- c:\windows\syswow64\wininet.dll
2010-06-30 06:25:18 1226240 ----a-w- c:\windows\syswow64\urlmon.dll
2010-06-30 06:22:45 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-06-30 06:22:34 5971456 ----a-w- c:\windows\syswow64\mshtml.dll
2010-06-30 06:22:33 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-06-30 06:21:57 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-06-30 06:21:47 185856 ----a-w- c:\windows\syswow64\iepeers.dll
2010-06-30 06:21:47 176640 ----a-w- c:\windows\syswow64\ieui.dll
2010-06-30 06:21:46 10985472 ----a-w- c:\windows\syswow64\ieframe.dll
2010-06-30 06:21:44 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-06-30 06:19:16 12800 ----a-w- c:\windows\syswow64\msfeedssync.exe
2010-06-19 07:05:01 5507968 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-06-19 06:53:18 52224 ----a-w- c:\windows\system32\rtutils.dll
2010-06-19 06:33:29 3955080 ----a-w- c:\windows\syswow64\ntkrnlpa.exe
2010-06-19 06:33:29 3899784 ----a-w- c:\windows\syswow64\ntoskrnl.exe
2010-06-19 06:23:50 37376 ----a-w- c:\windows\syswow64\rtutils.dll
2010-06-19 04:32:34 3122688 ----a-w- c:\windows\system32\win32k.sys
2010-06-16 06:11:10 340992 ----a-w- c:\windows\system32\schannel.dll
2010-06-16 05:48:35 224256 ----a-w- c:\windows\syswow64\schannel.dll
2010-06-08 06:02:06 1233920 ----a-w- c:\windows\syswow64\msxml3.dll
2010-06-08 05:36:31 1877504 ----a-w- c:\windows\system32\msxml3.dll
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 19:23:38.07 ===============

The Attach file is attached to this post.

Any help would be appreciated, and thanks in advance!

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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 13 September 2010 - 04:30 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


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In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 20 September 2010 - 05:48 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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