Where did the version of ComboFix come from? There should not be a registration page involved with ComboFix.
No, he doesn't call them on the phone. Using Combofix requires specialized training. Does your friend have access to another computer? Is he/she able to boot? I would suggest that your friend follow the instructions below:
Please follow the instructions in ==>This Guide<==
. If unable to complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC
and post it ==>HERE<==
Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.
If unable to produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.
An ounce of prevention is worth a pound of cure
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