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No IE after MBAM removed Vundo


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#1 clogee

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Posted 05 September 2010 - 02:25 PM

Hoping someone can help me.

My nieces computer (ACER Aspire 5735Z) had the Vundo Virus + other nasties. After some work with m0le (Bleepingcomputer Malware Response Team) we've got to a clean computer.

Problem is it will not, and has not, connected to the internet via IE or any other browser since, and although it was connecting via AOL, this has also stopped.

I am getting desperate now, as my niece really wants her laptop back for school.

Here is the topic that I referred to above
[url="http://www.bleepingcomputer.com/forums/topic341910.html"]

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#2 MrBruce1959

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Posted 05 September 2010 - 09:36 PM

Hello and welcome to the Networking section of Bleepingcomputer forums.

For clairity here is your previous Malware removal link.

http://www.bleepingcomputer.com/forums/topic341910.html

Here is your Acer Aspire 5735Z laptop support page. http://support.acer.com/us/en/acerpanam/no...re5735Znv.shtml

http://support.acer.com/acerpanam/manuals/...Eng_QG_0801.pdf

Basic wireless troubleshooting. http://support.acer.com/acerpanam/notebook...1300faq27.shtml

Ethernet port does not work. http://support.acer.com/acerpanam/notebook...1300faq42.shtml

http://support.acer.com/acerpanam/notebook...1300faq44.shtml

Hopefully something above will help you.

Bruce.
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#3 clogee

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Posted 06 September 2010 - 04:35 PM

Hello MrBruce,

Thanks for the heads up - I've had a look at the links you've sent me, but I'd like some advice if poss.

It suggests that I should uninstall the drivers for the network adapters, in particular the Ethernet Controller, and that it will install it upon restart.

My question is - if it goes south, is my assumption that I can reload the driver from Acer's site correct, and do you think I should perform the same operation on the wireless LAN card adapter?

I've also noticed that something called Microsoft ISATAP driver #3 isn't working. According to Microsoft's site, this isn't a problem (it isn't really not working!!).

Sorry to sound a bit daft - it is really as if you gave me a car with an ECU fault I'd happily reprogram it - but there's something about computers that send me all wobbly!!

#4 NpaMA

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Posted 07 September 2010 - 02:43 PM

Have you checked the proxy settings for the browsers?

#5 clogee

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Posted 17 September 2010 - 09:21 AM

Proxy server settings ok (as in there isn't any).

I'm thinking it's because of the driver software for the wireless. I followed some instructions on Acer's support site that said uninstall, and the driver would re-install when re-started.

The driver failed, but if I go and look at the Device Manager, it's still there and says the driver is working correctly? I'd like to do a fresh re-install of the driver, but I've downloaded it from Acer's site, but when I copy it onto the laptop it says the file is empty? What am I doing wrong??

Any help gratefully received!

#6 Darth sidious

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Posted 18 September 2010 - 10:33 AM

1. Use the driver disk ask your niece for it.

2. Re-download the Marvell Lan driver make sure it is for the correct operating system vista or xp.

I dont know why it says file is empty unless you cpoied an empty file over, maybe fault on site unlikely tho anti virus identifying it incorrectly as malware many possibilties.

To uninstall the Lan driver uninstall it from program and features rather than device manager as it just reloads the same driver with the same characteristics so if anything has gone pearshaped then nothing will change without a proper uninstall using programs and features.

Edited by Darth sidious, 18 September 2010 - 10:37 AM.

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