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Computer doesn't get past Windows Splash Screen

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1 reply to this topic

#1 fawnlebowitz


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Posted 05 September 2010 - 10:45 AM


I have a Compaq/HP laptop running Windows XP SP3

I had a nasty virus (SecurityTool) on my computer and thought I had it cleaned out. As the final step, I ran MalwareBytes and it asked me to re-start.

When I tried to restart, the computer started cycling through the Compaq Flash Screen ==> Select_OS_Options ==> Windows Flash Screen, then it would go back to the Compaq Flash screen and it cycles through those endlessly.

If I hit f10 on the Compaq Screen. I can get to the PhoenixBIOS setup Utility. About the only thing i can do in there is run the Hard Drive Self Test under Diagnostics, but it doesn't find anything wrong using both the Quick and Comprehensive Tests.

If i hit the Recovery Console option on the Select OS Options, I get the Blue Screen of Death (BSOD) with the following error:

STOP 0X0000007B (0XF7A57524, 0XC0000034, 0X00000000, 0X00000000)

Can this be fixed?

Let me know if you need more information!

Thank you!

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#2 hamluis



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Posted 05 September 2010 - 11:05 AM

Reference: http://www.bleepingcomputer.com/forums/topic344084.html.

Since you currently have an open topic in Malware Removal Logs...you need to be patient and resolve the issues raised in that thread.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere.

Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you with your malware topic and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Please DO NOT make another reply to that thread until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.


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