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No OS in System Recovery Options (Vista Home Premium Dell Laptop)


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#1 ItsMe_JESI

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Posted 05 September 2010 - 09:33 AM

Yesterday our laptop froze up and had to reboot and it rebooted to a black screen that said :

Windows has encountered a problem communicating with a device connected to your computer.


This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.


If you continue to receive this error message. contact the hardware manufacturer.


File /Boot/BCD


Status 0xc00000e9


Info An unexpected I/0 error has occurred.



I have had nothing plugged into the computer. Now I am at System Recovery Options screen but no operating system is listed and when I click on Load Drivers I don't know where to go after that.

Please Help me! I'm lost...

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#2 Broni

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Posted 05 September 2010 - 01:23 PM

You may have hard drive issue....

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/ind...ive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=Serv...ties#diagnostic

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