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System Service Exception BSOD(and other BSODS)


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#1 stryke297

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Posted 04 September 2010 - 07:42 PM

About three weeks ago I started getting occasional BSOD's on startup for a Machine_Check_Exception, which typically indicates a hardware failure. After completely gutting my whole system several times, and spending too many hours in BIOS I was able to identify that there was a problem occurring during system start up while doing an IDE check. I finally realized that the problem was a disc drive. So I just removed the disc drive. (let it be noted that the BSOD only occurred during start up and occasionally my system would start up just fine and the computer would perform normally((I never use my disc drive so the function of that during this time is unknown)) )

Immediately after solving the IDE problem and being able to boot-up I receive several different BSOD's at random times, the occur most during gameplay (starcraft 2 particularly) This typically will be the System Service Except BSOD for an nvidia driver, nvlddmkm.sys I believe. I once got a BSOD for something involving a USB port, and I've gotten the BSOD for IRQ_less_than_or_NOT_equal with no driver listed.

I do have some dump logs available, however, I have noticed entire gaps in the logs, where I know that the computer was on, and did shut down due to a BSOD.

I do have my DXdaig results, and this shouldn't be due to a driver issue, as I was also receiving audio driver BSOD's but after a lot of driver updates, and rollbacks, I was able to fix that BSOD.

thank you for you input in advance

Edited by hamluis, 06 September 2010 - 10:28 AM.
Moved to Vista per OP request ~ Hamluis.


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#2 Broni

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Posted 04 September 2010 - 08:35 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 stryke297

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Posted 05 September 2010 - 01:37 AM

==================================================
Dump File : Mini090410-01.dmp
Crash Time : 9/4/2010 6:18:16 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffffa60`03605482
Parameter 3 : fffffa60`09029000
Parameter 4 : 00000000`00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+604482
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Users\Administrator\Minidump\Mini090410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

this is from the BSOD today, if I can find more minidumps(and I might have several) I'll post them.

#4 Broni

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Posted 05 September 2010 - 10:17 AM

It's hard to diagnose a problem from one BSOD, so we may want to wait for more.
This particular one indicates your video card driver.

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#5 stryke297

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Posted 05 September 2010 - 05:54 PM

That's what I thought.
Sometimes, I've noticed that a minidump won't be logged, and large gaps of time are erased from the Event Viewer after a BSOD.
I have updated my drivers, and even tried rolling them back. Neither action seems to work. My Graphics Card is the Nvidia 8800 GTX on driver version 8.15.11.9038 so I'm not sure how to fix this particular BSOD.

As of now I haven't gotten another BSOD, once it happens Ill post the information from bluescreenview.

#6 Broni

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Posted 05 September 2010 - 06:27 PM

Sounds like a plan :huh:

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#7 stryke297

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Posted 05 September 2010 - 08:42 PM

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x000000d1 (0xfffffa8052eac0e5, 0x0000000000000002, 0x0000000000000000,
0xfffffa6003aee380)

*** ntoskrnl.exe - Address 0xfffff800028684d0 base at 0xfffff8000280e000 DateStamp
0x4c0e5ae3

heres BSOD 2

#8 stryke297

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Posted 05 September 2010 - 10:14 PM

this needs to be moved to Vista, I do NOT have Windows 7. Oops.

#9 stryke297

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Posted 06 September 2010 - 05:35 PM

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ohci1394.sys

SYSTEM_SERVICE_EXCEPTION

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000003b (0x00000000c0000096, 0xfffffa6003bb0187, 0xfffffa600b8d5cf0,
0x0000000000000000)

*** ohci1394.sys - Address 0xfffffa600b8d5cf0 base at 0xfffffa6003db3000 DateStamp
0x49e02d25

third BSOD, haven't seen this one yet.

#10 Broni

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Posted 06 September 2010 - 07:11 PM

I'd like to see BSV log.

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#11 stryke297

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Posted 06 September 2010 - 07:20 PM

==================================================
Dump File : Mini090610-01.dmp
Crash Time : 9/6/2010 5:32:38 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000096
Parameter 2 : fffffa60`03bb0187
Parameter 3 : fffffa60`0b8d5cf0
Parameter 4 : 00000000`00000000
Caused By Driver : ohci1394.sys
Caused By Address : ohci1394.sys+7b22cf0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Users\Administrator\Minidump\Mini090610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

#12 Broni

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Posted 06 September 2010 - 07:26 PM

Seems to be your firewire driver, but again....1 BSOD...not too much to go on.

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#13 stryke297

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Posted 06 September 2010 - 07:29 PM

I keep getting these very random BSOD's for very random drivers. I don't even use my firewire port, I haven't even used it.
Could a different issue be causing these BSOD's? Could a bunch of my drivers suddenly just become damaged?

#14 Broni

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Posted 06 September 2010 - 07:31 PM

You know what?
This is what I always suggest as a first step in cases like this...

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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