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#1 Nicole Alzamora

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Posted 04 September 2010 - 02:56 PM

Hello, I'm new here and I always came here for help to look around so I decided to join and post a question,
Maybe someone might be able to help, I have a Dell 1750 Inspiron Laptop, Up-to-date, Macafee Total Virus Protection up and running, and up-to-date, and Spybot search and destroy, and Ad-Aware program and Maleware Bytes all up-to-date, A few days ago, I had a scare-ware program it wanted me to buy a Virus protection program for $69.99 and it would not let me get pass it so I went onto the other computer, and Found a solution to get rid of that from popping up, and so my internet can work again, and I got rid of that.

So I think It basically left some junk behind when it got deleted, yesterday I searched with Ad-Aware lavasoft Free Edition program, and it found win32.banker virus, It said it removed it successfully, and I did other searches with the other ones I have and it got rid of things and everything is working faster and loading quicker, So now when I go to www.google.com and do a search and click on the page sometimes it will still happen to take me to infomash.com or 7search.com and other redirected stuff I don't click onto any of the links from them, So I just click X if it wont let me go back, and then it wont pop up for a long time, And I also have Registry cleaners and fixers on my machine as well, And it fixed some things but this still pops up is it anything serious? Or just annoying thing is there a way I can get rid of this from ever popping up again, I did another full searches today on Ad-Aware and Spybot Search And Destroy and Macafee they say 0 threats found, even when they do pop up now and then when I click on a link.

Thanks.... :thumbsup:

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 04 September 2010 - 09:17 PM

Hello,Nicole and welcome. We will fix this. Are you running XP?
Before we fix,I want to tell you to lose the Registry Fixers,they will do more harm then good in the long run. Trust me please.

We need to disable Spybot S&D's "TeaTimer" if running.
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Now we can start here...

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 boopme

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Posted 05 September 2010 - 12:06 PM

Hello,per the PM, do you now have McAfee and Bitdefender running? Is this an XP machine?
We can safely clean this.

Did you Run the Safe Mode steps??
If you are going to use other tools then what I am asking then I need to se those logs.
Finding A or 10 virus,is no help when i do not know which they were.

We need to do this though.
Please read and follow all these instructions.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Nicole Alzamora

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Posted 05 September 2010 - 05:03 PM

GooredFix by jpshortstuff (03.07.10.1)
Log created at 18:00 on 05/09/2010 (Nicole)
Firefox version 3.6.8 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files (x86)\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [23:26 18/04/2010]
{AB2CE124-6272-4b12-94A9-7303C7397BD1} [01:50 30/06/2010]

C:\Users\Nicole\Application Data\Mozilla\Firefox\Profiles\bg6wjkpb.default\extensions\
autofillForms@blueimp.net [02:15 19/04/2010]
personas@christopher.beard [23:28 18/04/2010]
{635abd67-4fe9-1b23-4f01-e679fa7484c1} [02:08 25/06/2010]
{d122ad80-ff45-11dd-87af-0800200c9a66} [23:28 18/04/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext" [03:47 24/08/2010]
"FFToolbar@bitdefender.com"="C:\Program Files\BitDefender\BitDefender 2011\bdaphffext\" [03:00 05/09/2010]
"{4B3803EA-5230-4DC3-A7FC-33638F3D3542}"="C:\Program Files (x86)\Crawler\Toolbar\firefox\" [14:47 05/09/2010]

---------- Old Logs ----------
GooredFix[21.59.12_05-09-2010].txt

-=E.O.F=-



Additional Details - I have Windows 7 Dell Inspiron 1750 laptop using Bitdefender.

Edited by Nicole Alzamora, 05 September 2010 - 05:04 PM.


#5 boopme

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Posted 05 September 2010 - 09:42 PM

I would like to try one more scan here. By the way did the SAS scan pick up anything other than cookies?

ESET
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Nicole Alzamora

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Posted 06 September 2010 - 11:34 AM

I think I might have got it all cleared last night I decided to go to safe mode - with networking, And Run Malewarebytes a few times, and then bitdefender, and then some other spy ware programs I have, And maleware bytes picked up Rouge AV Virus, I clicked Deleted that, And then scanned again it was cleared, It never did that before, and then I did this for a few times, just to make sure, then I went onto regular mode, and ran Registry Cleaner that came with BitDefender, and that found some registry things and it said that threat levels and stuff and I deleted them, and it said yes do you want to I said yes, Then I uninstalled Firefox and reinstalled it, I think I'm okay now lets hope so, I think I got the junk off, What are the point of the virus on the web, I mean it's stupid.

#7 boopme

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Posted 06 September 2010 - 12:16 PM

As an example this is what most Rogues do,, They just want your Money.
What this infection does:

AVDefender 2011 is a rogue anti-virus program that is installed through other malware that is installed on your computer. When AVDefender 2011 is installed it will be configured to start by replacing Window's normal explorer.exe shell with the main infection executable. This allows the program to automatically start, even before the Windows Desktop shows, when you start Windows. Once started it will scan your computer and state that there are numerous infections found. It will state, though, that it cannot remove any of these infections until you purchase the program. The scan results for AVDefender, though, are completely false. In fact the scan results list legitimate Microsoft Windows programs, such as CMD.exe, as infections that if removed could cause your computer to not operate correctly. Therefore, do not manually delete any of the files it states are infections.
http://www.bleepingcomputer.com/virus-remo...avdefender-2011



Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Nicole Alzamora

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Posted 06 September 2010 - 01:46 PM

:thumbsup: :flowers: :trumpet:
Thanks I don't go onto Peer To Peer file sharing sites, I know there dangerous, I think I got rid of everything I have not seen it yet, when I went to my websites where it did pop up on *Knock On Wood* I don't think there is a point to use restore point if things are working fine, I tried that one program you gave Evast and it did not find nothing so I'm good to go thank you.

#9 boopme

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Posted 06 September 2010 - 09:12 PM

You're welcome. Should you need us come back.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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