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Virus affecting Windows?


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#1 Kebaby

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Posted 04 September 2010 - 01:35 PM

Windows Vista 6.0 SP 2
IE 8
Dell Inspiron 1525

For the last couple weeks, I haven't been able to access the Windows Update page, or many other control panel functions. If I click on Windows Update, Backup and Restore Center, or Security Center (among others), nothing at all happens. I've tried to go to the Windows Update webpage, and it looks like it will open, then immediately closes. If I go to the Microsoft Update page, it's completely blank. No error codes or anything, just blank. Also, on Facebook, I can't "like" anything, or comment on someone's status. Several of the games aren't working either.

Probably not coincidentally, at about the same time, I started getting a message at startup saying something (I don't remember the exact phrasing) about reverting back to the original theme, and also one that says "Runtime Error - Program: C:\Program Files\Dell|Media Direct\PCMService.exe" stating that the application has requested the runtime to terminate it in an unusual way. I'm guessing that a virus or trojan has caused a conflict?

When this started, I was running AVG Free, not sure which version. When an AVG scan didn't pick anything up, I switched to Norton 360, which didn't find anything either, so I re-installed AVG Free 9.0. In addition to AVG and Norton, I've run Spybot Search and Destroy, Malwarebytes, Windows Defender (although I get an error when I try to update it). None of them have found anything. I did run a Hijackthis scan, but I have no idea what the results mean. I've tried to do a system restore from Safe Mode, but nothing happened.

I'm not the most computer savvy person in the world, but I'll do my best to provide any other information you need. Thanks in advance for any help you can provide.

Edit: Moved topic from Am I hacked? What do I do? to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 04 September 2010 - 06:27 PM

Hello, this may not be a malware issue. I need to ask if you now have more than one active antivirus running.

Let's do one online scan.
ESET
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Kebaby

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Posted 05 September 2010 - 02:53 PM

Thanks so much for your help. I ran a scan, and it didn't find anything. The only thing on the log was

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
esets_scanner_update returned -1 esets_gle=53251

Any ideas on what I should do next?

#4 boopme

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Posted 05 September 2010 - 07:42 PM

Ok, run one more scan this on is pretty fast. If no infection then you will need to start a topic in the Vista forum above as it is not malware ..

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Kebaby

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Posted 05 September 2010 - 08:07 PM

I have run Malwarebytes before, and it didn't find anything. I ran it again, and this is my log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4553

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

9/5/2010 9:01:49 PM
mbam-log-2010-09-05 (21-01-49).txt

Scan type: Quick scan
Objects scanned: 132144
Time elapsed: 7 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

So, I gues that it isn't a malware problem - which is a good thing, I guess. I'll post on the Vista forum and see what I can find. Thank you so much for being so helpful. It's nice to know that sites like this are available!

#6 boopme

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Posted 05 September 2010 - 09:39 PM

You're welcome and thank you. The folks there are very capable with these issues. Best of luck.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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