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Redirect/Hijack Returned-Please Help!


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#1 RolyG

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Posted 04 September 2010 - 03:08 AM

Hi All,

I am afraid that the browser redirect that I thought had been cured through a previous post has returned.

I run both IE and Firefox on an XP OS. WHen I run a search and I click on any resulting hits, I get chucked across to "Bing" or "ClickSearch" etc. It so anoying!

Any help in getting rid of this would be very much appreciated.

RolyG

Edited by Orange Blossom, 04 September 2010 - 10:58 PM.
Move to AII for preliminary assistance. ~ OB


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#2 cryptodan

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Posted 05 September 2010 - 01:32 PM

Download the following:

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Make sure you run full scans of MBAM and SAS, and make sure they are updated.

#3 RolyG

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Posted 14 September 2010 - 12:35 PM

Hi Crytodan,

Thanks for the help. Sorry it has taken a while to get back to you but I was away.

Here are the logs:-

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-09-14 18:18:17
Windows 5.1.2600 Service Pack 3
Running: xqhi4794.exe; Driver: C:\DOCUME~1\Roland\LOCALS~1\Temp\uxtdapow.sys


---- System - GMER 1.0.15 ----

SSDT \??\C:\Program Files\Norman\Ngs\Bin\nprosec.sys (Norman Process Security Driver/Norman ASA) ZwCreateEvent [0xEE6F599A]
SSDT \??\C:\Program Files\Norman\Ngs\Bin\nprosec.sys (Norman Process Security Driver/Norman ASA) ZwCreateFile [0xEE6F53B8]
SSDT \??\C:\Program Files\Norman\Ngs\Bin\nprosec.sys (Norman Process Security Driver/Norman ASA) ZwCreateProcess [0xEE6F483E]
SSDT \??\C:\Program Files\Norman\Ngs\Bin\nprosec.sys (Norman Process Security Driver/Norman ASA) ZwCreateProcessEx [0xEE6F486E]
SSDT \??\C:\Program Files\Norman\Ngs\Bin\nprosec.sys (Norman Process Security Driver/Norman ASA) ZwCreateThread [0xEE6F489E]
SSDT \??\C:\Program Files\Norman\Ngs\Bin\nprosec.sys (Norman Process Security Driver/Norman ASA) ZwSetSystemInformation [0xEE6F54C2]
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xEE580900]
SSDT \??\C:\Program Files\Norman\Ngs\Bin\nprosec.sys (Norman Process Security Driver/Norman ASA) ZwWriteVirtualMemory [0xEE6F51B6]

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\wscntfy.exe[2088] kernel32.dll!LoadLibraryExW + C4 7C801BB9 4 Bytes CALL 00900001
.text C:\WINDOWS\system32\wscntfy.exe[2088] kernel32.dll!FreeLibrary + 15 7C80AC93 4 Bytes CALL 7170003D
.text C:\Program Files\Norman\nsc\bin\noelauncher.exe[2676] kernel32.dll!LoadLibraryExW + C4 7C801BB9 4 Bytes CALL 00C50001
.text C:\WINDOWS\system32\ctfmon.exe[2712] kernel32.dll!LoadLibraryExW + C4 7C801BB9 4 Bytes CALL 00CA0001
.text C:\Program Files\Messenger\msmsgs.exe[2720] kernel32.dll!LoadLibraryExW + C4 7C801BB9 4 Bytes CALL 00E70001
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!htons 71AB2E53 6 Bytes JMP 5F040F5A
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!WSAGetLastError + 2 71AB3CD0 4 Bytes [1E, 00, 0B, 5F] {PUSH DS; ADD [EBX], CL; POP EDI}
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!closesocket 71AB3E2B 6 Bytes JMP 5F0D0F5A
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!connect 71AB4A07 6 Bytes JMP 5F130F5A
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!WSAEventSelect 71AB64D9 6 Bytes JMP 5F1F0F5A
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!WSAAsyncSelect 71AC0991 6 Bytes JMP 5F1C0F5A
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!WSAConnect 71AC0C81 6 Bytes JMP 5F190F5A
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!WSAAccept 71AC0DC1 6 Bytes JMP 5F160F5A
.text C:\Program Files\Messenger\msmsgs.exe[2720] WS2_32.dll!accept 71AC1040 6 Bytes JMP 5F100F5A
.text C:\WINDOWS\system32\wbem\wmiprvse.exe[2800] kernel32.dll!FreeLibrary + 15 7C80AC93 4 Bytes CALL 7170003D
.text C:\Program Files\Logitech\MouseWare\system\em_exec.exe[2832] kernel32.dll!LoadLibraryExW + C4 7C801BB9 4 Bytes CALL 01170001
.text C:\Documents and Settings\Roland\Desktop\xqhi4794.exe[3836] kernel32.dll!LoadLibraryExW + C4 7C801BB9 4 Bytes CALL 003D0001
.text C:\Documents and Settings\Roland\Desktop\xqhi4794.exe[3836] kernel32.dll!FreeLibrary + 15 7C80AC93 4 Bytes CALL 7170003D

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip tdi_nf.sys (Norman Firewall TDIL driver/Norman ASA)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp tdi_nf.sys (Norman Firewall TDIL driver/Norman ASA)
AttachedDevice \Driver\Tcpip \Device\Udp tdi_nf.sys (Norman Firewall TDIL driver/Norman ASA)
AttachedDevice \Driver\Tcpip \Device\RawIp tdi_nf.sys (Norman Firewall TDIL driver/Norman ASA)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4613

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

14/09/2010 13:02:21
mbam-log-2010-09-14 (13-02-21).txt

Scan type: Quick scan
Objects scanned: 158413
Time elapsed: 8 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/14/2010 at 03:54 PM

Application Version : 4.36.1006

Core Rules Database Version : 5502
Trace Rules Database Version: 3314

Scan type : Complete Scan
Total Scan Time : 02:14:16

Memory items scanned : 218
Memory threats detected : 0
Registry items scanned : 7698
Registry threats detected : 0
File items scanned : 69704
File threats detected : 0
No infections found with mbam or sas.

Thanks again and I look forward to hearing what I should next.

RolyG

#4 cryptodan

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Posted 14 September 2010 - 01:39 PM

Can you run full scans with MBAM and SAS?

#5 RolyG

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Posted 15 September 2010 - 06:58 AM

Hi Crytodan,

Here is the full scan log for mbam. The previously posted log for sas was already a full scan.

Cheers

RolyG



Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4613

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

15/09/2010 08:49:38
mbam-log-2010-09-15 (08-49-38).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 221944
Time elapsed: 56 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 cryptodan

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Posted 15 September 2010 - 02:01 PM

Still getting the redirects?

#7 RolyG

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Posted 15 September 2010 - 02:40 PM

Afraid so. K-directory etc

#8 cryptodan

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Posted 15 September 2010 - 02:41 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#9 RolyG

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Posted 15 September 2010 - 03:42 PM

I think I have got that!

Will give it a go anyway. Cheers

RolyG

#10 RolyG

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Posted 16 September 2010 - 07:24 AM

Hi Cryptodan,

Completed that. The only thing I could not work out was how to link to this topic. My new post is titled k-directory redirect and was posted to the link you provided.

Thanks for your ongoing help.

RolyG

#11 cryptodan

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Posted 16 September 2010 - 11:36 AM

You copy and paste the link from the URL/Location bar and post it here in a new reply to this thread.

#12 hamluis

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Posted 16 September 2010 - 11:51 AM

Now that you have posted a DDS log in the appropriate forum. http://www.bleepingcomputer.com/forums/topic347688.html, take all further instructions from the members of the Malware Removal Team in that forum.

To prevent confusion, I am closing this thread.

Good luck :thumbsup:.

Louis




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