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Pc Freezes On Start-up


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#1 sam-my

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Posted 06 November 2005 - 07:47 AM

A colleague asked me to assist him, posting his issue on this forum.
He uses a laptop (IBM) with XP Pro.
When switching on, his computer starts the process, but he gets the desktop background only
without any icon, and a window pops up with the following:

Explorer.exe - Bad Image
The application or DLL C:\WINDOWS\System32\WININT.dll is not a valid
windows image. Please check this against your installation diskette.


Cliking on "OK" make the PC to freeze.

He believes his kid "messed around" with his laptop.
Starting the PC in Safe Mode gives the same situation (same window opens)

Thanks

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#2 theantidote

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Posted 06 November 2005 - 12:40 PM

Try a repair reinstall if possible. Put the XP setup disk in the drive and when prompted to hit Enter, R or F3 hit Enter. Then select the partition XP is installed on and hit R. This will replace the C:\Windows folder but keep your settings and program files. If this doesn't work a full reinstall might be needed, in which case you will lose your programs and settings, but not your data if you don't reformat.

#3 usasma

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Posted 06 November 2005 - 09:40 PM

Check the Event Viewer logs (Start...Control Panel...Administrative Tools...Event Viewer) for any errors.

But, in all fairness, the repair install will probably be the way to go anyway. It'll cure most of what ails XP, but will save your settings and programs. And, you'll be that much further down the troubleshooting trail if it doesn't fix the problem.

Oh, and don't forget to visit Windows Update immediately after the repair install - sometimes repair = overwrite more recent Windows Updates in favor of the version on your CD.

Good Luck!
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