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Firefox Problems?


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#1 dcanoli

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Posted 03 September 2010 - 09:24 PM

Ever since last night, both computers running in our home on firefox are having problems.

The PCs show that the internet IS connected, but when the browser is opening, the wheels just keep spinning and spinning, and we keep getting the waiting message in the lower left-hand corner.

We've called Comcast and been thru their ropes--plugging and unplugging, etc. Nothing is working. Even a direct connection to the modem equates to the same problem.

If I refresh the page, that doesn't help, but if I put my cursor into the address bar and hit return, the website may load quickly (or not).

Took me three "returns" to even get this page to load....

Any idea if there is (a) anything or any known glitches w/firefox this week or (:thumbsup: anything on PCs that an affect browsers like this?

SO FRUSTRATING! I can't figure it out, and I've missed a day's work because of it!

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#2 boopme

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Posted 03 September 2010 - 09:35 PM

Hello quite possibly malware.. I deleted your accidental extra posts.
Lets; try a scan first.
TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dcanoli

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Posted 04 September 2010 - 04:27 AM

Hey,

I just wanted to let you know I am working on everything you posted now. I started the first scan last night and then had to SLEEP! Long, frustrating day. I am running the 2nd scan now. Will post results in a bit!

Thank you for replying so fast!

P.S. I, too, considered it might be malware and ran what programs I had already, but nothing showed up. :thumbsup:

#4 dcanoli

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Posted 04 September 2010 - 04:37 AM

Okay, it just finished. Luckily, now malware, and THIS MORNING, firefox seems to be okay. Personally, I think this is a Comcast issue....since nothing can be found:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4541

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

9/4/2010 5:32:46 AM
mbam-log-2010-09-04 (05-32-46).txt

Scan type: Quick scan
Objects scanned: 137166
Time elapsed: 10 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Do you think I need to do a deeper scan? ...or stick w/this one?

#5 dcanoli

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Posted 04 September 2010 - 06:27 AM

Okay, I GIVE UP! I swear...internet was working beautifully between 5 and 7 a.m., and PRECISELY at 7 a.m., it went straight back into what it's been doing the last day and a half.

Pages are taking forever to load and only loading partially when they do finally load. My work this morning has come to a screeching halt. Of course, Comcast wants to say it's (a) a router problem (which it isn't because the same thing happens when a direct connection is made), (:thumbsup: it's a browser problem (which it's not because if I open IE, the same thing is happening), or © it's computer problem...which we can't seen to find via the software tools above and also because the other computer connected to this router is having the same issues.

I am baffled at this point. It seems like an internet problem....

Does anyone have any suggestions or ideas why our internet/browser is suddenly not functioning properly?

#6 dcanoli

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Posted 04 September 2010 - 07:23 AM

Seriously frustrated this morning and don't know whether I am allowed to start another thread. My computer is "spinning and spinning and spinning" and the light is a constantly flashing or solid. I can't get anything out of it now.....

#7 dcanoli

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Posted 04 September 2010 - 07:49 AM

Alright, this is getting ridiculous. I can't get anything pulled up. I'm not even sure how this website is pulling up, but my other tabs are just spinning and spinning, and nothing is loading.

Tried to open IE, but nothing will load there either.

#8 boopme

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Posted 04 September 2010 - 10:08 AM

Hello,I think the next best step is to run the Avira AntiVir Rescue System

If needed Tutorial for Avira Rescue CD
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 dcanoli

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Posted 07 September 2010 - 05:31 AM

I'm sorry I'm replying so late; I didn't get an e-mail saying there was a reply.

Comcast was supposed to have someone out here yesterday, and of course, they never were....never showed up at all! I will try the rescue system when I get back home today from work. Thanks!

#10 boopme

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Posted 07 September 2010 - 02:12 PM

OK, let me know.
Enable Topic EMAIL:

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How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 dcanoli

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Posted 13 September 2010 - 08:38 PM

Gosh, I apologize for letting this topic lie.

I'm going to let you close it. Apparently, everyone had trouble that night, and although Comcast denies any wrong doing, things seem to be back to normal. They tried to say it was my computer and/or browser, but apparently, it was not.

Thank you for all your time and help. I truly appreciate it more than you know!

#12 boopme

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Posted 14 September 2010 - 10:13 AM

No problem. Thanks for letting us know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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