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Cannot connect to Internet, Virus related I think


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#1 Jiggyfly

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Posted 03 September 2010 - 09:11 PM

I cannot connect to Firefox or IE, When connecting to Firefox I get a untitled tab and I get a connection problem message with IE.

I have Windows XP on a Dell XPS 400 computer.

I had been having a virus popping up offering antivirus service, this would override my browser but I was able to get around it by doing a system restore but the virus kept returning. I tried removing it with Avira and Mcafee but it kept returning evry couple of days.

I tried to use the virus removal with the system recovery turned off and now I cannot connect to either browser and have no restore point to go back to.

My connection is fine as I am posting this on another computer using the same connection.

Is there any help I can get from this site if I cannot connect to the internet on the affected computer?

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#2 Jiggyfly

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Posted 03 September 2010 - 09:15 PM

Also I have tried the proxy settings in Lan and the Win reset.

#3 dc3

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Posted 03 September 2010 - 09:29 PM

You should only run active anti virus application at a time a the two can cause false positive reports. Basically, they conflict with each other.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Jiggyfly

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Posted 03 September 2010 - 09:32 PM

You should only run active anti virus application at a time a the two can cause false positive reports. Basically, they conflict with each other.


I ran them one at a time.

#5 boopme

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Posted 03 September 2010 - 09:39 PM

Moved from XP to the Am I Infected Forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Jiggyfly

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Posted 03 September 2010 - 09:42 PM

Moved from XP to the Am I Infected Forum.


Is there any way I can do a service log without connection to the affected computer?

Edited by Jiggyfly, 03 September 2010 - 09:42 PM.


#7 boopme

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Posted 03 September 2010 - 09:49 PM

I don't see you've tried Safe Mode.
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


If Needed
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..


Yoiu can Also Put the other tools above on the device and run them from there.

Edited by boopme, 03 September 2010 - 09:51 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Jiggyfly

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Posted 03 September 2010 - 10:04 PM

Thanks, I will try and manually download them to a CD

#9 Jiggyfly

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Posted 03 September 2010 - 10:34 PM

Do I run all of these in Safe mode with networking?

#10 boopme

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Posted 03 September 2010 - 10:40 PM

If you can run them in Safe it is better for now.. If you have to use normal then do so but let me know. I'll be oof here soon but will look back early.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Jiggyfly

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Posted 04 September 2010 - 12:17 AM

If you can run them in Safe it is better for now.. If you have to use normal then do so but let me know. I'll be oof here soon but will look back early.


I ran everything and no change.

There was one adware virus that antispyware picked up but that's it.

I will check back about 12.00 central to see if there is anything else you can help me with.

#12 boopme

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Posted 04 September 2010 - 10:43 AM

Hello, let's be sure these have been done.. If this still fails we will need to start a topic in Networking.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."


OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.


Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Jiggyfly

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Posted 04 September 2010 - 08:42 PM

I ran the Malware antivirus again and it picked up the rogue.antivirussuite.gen and avdrn.dat(malware.face)

I deleted these and tried the winsock reset nothing happened my proxy settings are marked as automatic and still no connection.

Do I need to contact my internet provider and get the proxy settings?

I will also try the other things you have posted here.

#14 boopme

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Posted 04 September 2010 - 09:03 PM

Try each of of them and see if you can connect.
Did you havde a choice to uncheck the box next to "use proxy...."

Unless you DO use a proxy then you will need to contact the ISP.

Edited by boopme, 04 September 2010 - 09:04 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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