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Need help with the Hijack Log File to remove the Security Suite Virus HELP ME PLS!!


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#1 kococho

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Posted 03 September 2010 - 03:58 PM

Hi Gurus

I have been reading for the past two days on various sites and pages including here to remove the Security Suite virus myself. I think I may have messed up royally somewhat along the way and deleted some files in the registry (which of course I'm sure down the road will incur a re-appearance here! ) .

Anyways, here's what I have done to date before I have finally decided to seek help (should have done this sooner - *doh* but one cannot account for natural born PC stupidity :thumbsup: ):

A. Ctrl-delete-alt and removed the v$#&*@(&$# process from TASK MANAGER so that it would stop popping crap up on my screen.
B. Also did the NO PROXY setting on internet since that Security Stoopid Suite keeps putting the 127.0.0.0 whatever on there

NEXT

1. Ran iexplore.exe (virus still there)
2. Ran rkill (didn't do much as I'm sure i wasn't doing it right)
3. Downloaded the mbam-setup.exe (ran that for what seemed hours last night - fell asleep only to find that it had crashed along the way this morning).
4. Ran that again, only to find that it found nothing after 3 hours
5. Read for next steps on many various alternate solutions for removal was to rmit.exe ( that didn't seem to do too much)
6. Finally came across another solution that said run the HIJACKtool file
7. Ran that and that seemed to bring up a slew of files but the person on the website said "LOAD THE FILE UP TO THE FOLLOWING WEBSITES LISTED .. bleepingcomputer being one of them to get it analyzed before I start crazily removing and hitting FIX IT.

In between those steps removed what I thought were suspicious files on the registry. Anyways, I'm sure they were not because the virus is still there.
So here I am. Messed up PC. Tired and still with the annoying Security Suite virus.

HELP? Please? Would be grateful. Just realized i don't know how to upload the log file here. Do i copy and paste the contents?

Thanks again.

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#2 boopme

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Posted 03 September 2010 - 04:02 PM

Hello seems problem occurred in step 6.. Using HJT on your own.
Let's see if we can't do an end around play..

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 kococho

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Posted 03 September 2010 - 04:19 PM

Wow awesome. Lot of info but I'll give it a whirl as outlined.
Some questions :

1. does this apply to Windows 7 as well?
2. Do i download these files BEFORE I reboot into safemode with networking or AFTER ...

THANK YOU AGAIN!

#4 boopme

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Posted 03 September 2010 - 06:50 PM

Yes these are good from XP up.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 kococho

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Posted 04 September 2010 - 09:54 AM

LIKE YAY. :flowers: IT work!! My internet explorer works. No pop ups. Cleaned up lots of tracking cookies inbetween. Security Suite doesn't keep sending me fake the funk infected messages.

I feel like I've achieved something majorly after 3 days of working on this bloddy virus. You fixed in less than 4 hours. You have saved me from reformatting my machine.

THANK YOU BOOPME x million.

:thumbsup:




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