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No Sound! Dell 8300 / XP / MMS 5650


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#1 simonx98

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Posted 03 September 2010 - 12:34 PM

Hi there,

I have a Dell Dimension 8300 desktop running XP sp3 and the audio system is a Dell MMS 5650 - since a couple of days ago I am getting no sound out of any speakers. Have checked the obvious, losse cables. volume via Sounds and Devices (Control Panel) etc.

Device Manager shows nothing in error in the sound controllers.

I have updated some driver software from the Dell site.

Audio is Creative Audigy Audio Processor (WDM) Details... 5.10.0.3550 5.12.1.328 Creative Labs - kX Project PCI+VEN_1102&DEV_0004&SUBSYS_10031102&REV_04+5.1+32 8eda6f1520075bd3402a408236e6b7b8 02/09/2010 16:09:37 but I got an error trying to update this ("A Driver Has Overrun A Stack Based Buffer") so had to roll back ... from 12/12/2006 6.0.1.124.1 back to 26/03/2003 5.12.1.328.

I have a Dell MMS 5650 speaker system - there are a yellow, black and green cable into the same coloured jacks on the back of the PC.

Any helpful suggestions gratefully received :-)

Edited by simonx98, 03 September 2010 - 12:35 PM.


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#2 hamluis

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Posted 03 September 2010 - 02:00 PM

If you have an .mp3 player...you can try connecting your speakers to it in order to verify that they work properly.

You might also take a look at the errors reflected in Event Viewer...for possible clues.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

Did you uninstall the audio drivers/controller via Device Manager...and then reinstall same?

Louis

#3 simonx98

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Posted 05 September 2010 - 12:59 PM

will look at those tomorrow night, thanks.

PS Have just noticed that you do get one noise out of the speakers ... that interference you get from mobile phones sometime - don't know if that is a clue as to the cause of my problem!

#4 simonx98

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Posted 08 September 2010 - 05:33 AM

took the lime green connector out of the back of the PC and into my ipod - the speakers work then!!

#5 simonx98

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Posted 08 September 2010 - 05:55 AM

Looking at Event Viewer - not sure which needs to be looked at further,
APPLICATION:
lots of "crypt32", event(8) which I think is to do with Windows Update which I have disable since it was severely degrading performance
one "Event System category(50)" event(4069) - more details from Properties:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043C from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.

SECURITY: bunch of "Failure Audit category(Policy Change)" event(615)

SYSTEM:
a few "DCOM" event(10005)
a few "Service Control Manager" event(7000) with one event(7026)

#6 simonx98

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Posted 08 September 2010 - 06:05 AM

Did you uninstall the audio drivers/controller via Device Manager...and then reinstall same?

This is my list of sound, video and game controllers:

Audio Codecs
Creative Audigy Audio Processor (WDM)
Legeacy Audio Drivers
Legeacy Video Capture Devices
Media Control Devices
SoundMAX Integrated Digitial Audio
Unimodem Half-Duplex Audio Device
Video Codecs


As per first post I tried to update this from the Dell site but overran a buffer and had to roll back (tried twice with same effect). Should I go through these one at a time uninstalling and reinstalling do you think? I'm a bit concerned about that due to previous problem,

Thanks ... Simon.

Edited by simonx98, 08 September 2010 - 06:53 AM.


#7 hamluis

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Posted 10 September 2010 - 01:45 PM

I would uninstall the Soundmax...then install the same from either your original drivers CD or the Dell website.

Download the right drivers directly to your desktop...then install from the desktop.

Louis

#8 simonx98

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Posted 10 September 2010 - 03:07 PM

Thanks Louis - I couldn't find anywhere on the Dell site to download the Soundmax driver, so I did an update from Device Manager, to no avail. I guess if I delete it, Windows should locate and download latest, but I'd like to know where I can get it just in case - any suggestions appreciated.

Cheers ... Simon.

#9 simonx98

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Posted 14 September 2010 - 11:59 AM

still suffering in silence!
Any further assistance appreciated.

#10 simonx98

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Posted 21 September 2010 - 07:14 AM

I just put in the two Creative CDs that came with the PC and reinstaklled the software from them, problem sorted :-)




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