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Defense Center and registry problems


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2 replies to this topic

#1 larry86

larry86

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Posted 03 September 2010 - 09:44 AM

A few months ago I got the Defense Center virus on my computer. I followed the direction on this website for its removal and it seemed to remove it. However, I did notice my internet browser would get redirected to various websites (including one to download the Defense Center). I ran scans with both my McAfee and Malwarebytes' Anti-Malware and neither one found problems with my computer.

On August 31st, everything changed. The Defense Center came back. My McAfee security center has been totally locked out (and I can not access it). In addition, my internet explorer will not run Java scripts which really limits what I can do online. I have enabled scripts so I am not sure why this does not work.

I have followed the routine on your website - Preparation Guide for Using Malware Removal Tools and Requesting Help. However, I cannot add attachments (is this a java script?). I am at the end of my rope and don't know what to do.

I have included below (since I can't do attachments) both the dds.txt file and the ark.txt file. The attach.txt file specifically tells me not to post it but I can certainly provide it to you when you need it.

Please help.

Thanks,
Larry





Here is my dds.txt file:


DDS (Ver_10-03-17.01) - NTFSx86
Run by Lawrence Fadden at 19:14:11.35 on Thu 09/02/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.478 [GMT -4:00]

AV: Defense Center *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter4.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Electronic Arts\EADM\Core.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\dlbxcoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\msiexec.exe
c:\PROGRA~1\mcafee\msc\mcupdmgr.exe
C:\Documents and Settings\Lawrence Fadden\Desktop\dds.scr

============== Pseudo HJT Report ===============

mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar4.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar4.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [MyCleanPC Registry Cleaner] c:\program files\cyberdefender\registry scanner\CDregclean.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [DLBXCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLBXtime.dll,_RunDLLEntry@16
mRun: [dlbxmon.exe] "c:\program files\dell photo aio printer 962\dlbxmon.exe"
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRun: [bxykvoun] c:\documents and settings\networkservice\local settings\application data\lfcjjwmsm\rfrbmiutssd.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://remote.dowlohnes.com/CACHE/stc/1/binaries/vpnweb.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1170769402909
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-2-14 385880]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-8-31 82952]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-10-4 206096]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-8-31 141792]
R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2007-4-23 336944]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-2-14 152320]
S2 gupdate1c98f8066f483fa;Google Update Service (gupdate1c98f8066f483fa);c:\program files\google\update\GoogleUpdate.exe [2009-2-15 133104]
S2 McProxy;McAfee Proxy Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-31 271480]
S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-2-14 606736]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-2-14 51688]
S3 mfefirek;McAfee Inc. mfefirek;mfefirek.sys --> mfefirek.sys [?]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-8-31 83496]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-2-14 34248]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-2-14 40552]
S4 McShield;McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-8-31 170144]

=============== Created Last 30 ================

2010-09-02 17:34:58 0 ----a-w- c:\documents and settings\lawrence fadden\defogger_reenable
2010-09-01 16:45:13 4476 ----a-w- c:\windows\system32\tmp.reg
2010-09-01 16:25:17 0 d-----w- c:\program files\Enigma Software Group
2010-09-01 16:24:53 0 d-----w- c:\windows\95431C66CF9A4913BFFF6050785AFB65.TMP
2010-09-01 16:24:49 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-09-01 16:03:23 0 d-----w- c:\windows\pss
2010-09-01 14:15:35 0 d-----w- c:\docume~1\alluse~1\applic~1\FrontLine Registry Cleaner
2010-09-01 14:15:29 0 d-----w- c:\program files\Frontline Registry Cleaner
2010-09-01 13:41:31 0 d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-09-01 13:15:22 0 d-----w- c:\program files\CyberDefender
2010-09-01 12:46:59 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-08-31 23:59:29 9344 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2010-08-31 23:58:58 82952 ----a-w- c:\windows\system32\drivers\mfetdi2k.sys
2010-08-31 23:58:57 95568 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2010-08-31 23:58:57 83496 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2010-08-31 23:58:57 312616 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2010-08-25 21:24:35 0 d-----w- c:\program files\Rosetta Stone
2010-08-25 21:23:37 0 d-----w- c:\docume~1\alluse~1\applic~1\RosettaStoneLtdBackup
2010-08-25 21:08:02 0 d-----w- c:\program files\common files\Macrovision Shared
2010-08-25 21:07:17 0 d-----w- c:\docume~1\alluse~1\applic~1\Rosetta Stone
2010-08-04 15:25:28 423656 ----a-w- c:\windows\system32\deployJava1.dll

==================== Find3M ====================

2009-10-14 23:11:01 245760 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2008-09-09 18:52:40 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090920080910\index.dat

============= FINISH: 19:17:20.17 ===============






Here is my ark.txt file (note: I can not do attachments):



GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-09-03 08:02:05
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\LAWREN~1\LOCALS~1\Temp\uwtoapow.sys


---- System - GMER 1.0.15 ----

Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenProcess [0xF73D7D74]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenThread [0xF73D7D88]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenProcess
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenThread

---- Kernel code sections - GMER 1.0.15 ----

.rsrc C:\WINDOWS\System32\DRIVERS\RDPCDD.sys entry point in ".rsrc" section [0xF7B23C14]

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\Explorer.EXE[308] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00C7000A
.text C:\WINDOWS\Explorer.EXE[308] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00D5000A
.text C:\WINDOWS\Explorer.EXE[308] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00C6000C
.text C:\WINDOWS\System32\svchost.exe[1388] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00A9000A
.text C:\WINDOWS\System32\svchost.exe[1388] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00AA000A
.text C:\WINDOWS\System32\svchost.exe[1388] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00A8000C
.text C:\WINDOWS\System32\svchost.exe[1388] USER32.dll!GetCursorPos 7E42974E 5 Bytes JMP 0263000A
.text C:\WINDOWS\System32\svchost.exe[1388] ole32.dll!CoCreateInstance 7750057E 5 Bytes JMP 00FD000A

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs mfehidk.sys (McAfee Link Driver/McAfee, Inc.)

Device \FileSystem\Udfs \UdfsCdRom tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Udfs \UdfsDisk tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)

AttachedDevice \Driver\Tcpip \Device\Ip mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \FileSystem\Fastfat \Fat mfehidk.sys (McAfee Link Driver/McAfee, Inc.)

Device -> \Driver\atapi \Device\Harddisk0\DR0 86171EC5
---- Processes - GMER 1.0.15 ----

Library C:\Program (*** hidden *** ) @ C:\Program [2204] 0x00400000
Library C:\Program (*** hidden *** ) @ C:\Program [2204] 0x10000000
Library C:\Program (*** hidden *** ) @ C:\Program [2204] 0x007E0000
Library C:\Program (*** hidden *** ) @ C:\Program [2204] 0x00980000
Library C:\Program (*** hidden *** ) @ C:\Program [2204] 0x00390000

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\System32\DRIVERS\RDPCDD.sys suspicious modification
File C:\WINDOWS\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----


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#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
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  • Local time:05:27 PM

Posted 12 September 2010 - 05:20 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





Elle
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
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#3 etavares

etavares

    Bleepin' Remover


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Posted 26 September 2010 - 07:19 AM

Due to lack of feedback, this thread is now closed.

If the original poster would like to reopen this thread, please the moderating team and include the link to this thread.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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