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Laptop Compaq 610


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#1 honda2010

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Posted 02 September 2010 - 04:43 PM

Box popped up and says INFILTRATION ALERT:your computer is being attacked by an internet virus. it could ba a password-stealing attack, a trojan-dropper or similar.

DETAILS:
Attack from: 234.150.41.4, port 14622
Attacked port: 14969
Threat: Win32/Nuqel.E

When you click on Malwarebytes a security warning comes and says that the application cannot be executed. the file and it gives different file everytime is infected. do you want to activate your antivirus software now?

After I ran the avast it says it didn't find anything but a bottom it says Internet Exployer Warning- visiting the web site may harm your computer!
Most likely causes:
1.the website contains exploits that can launch a malicious code on your computer
2.suspicious network activity detected
3.there might be an active spyware running your computer

Im out of town but need to get this rolling so I can fix tomorrow when I return home. Just instruct me on what to run and I will when I return home and post the logs. This laptop has windows XP professional on it with SP3. It has Malwarebytes which wont let it run. It has SuperAntiSpyware and it finds nothing and also has Avast Internet Security which says its clean but says the warning above.

When the laptop is turned on it automatically starts up internet Explorer. You can go to my documents and other things but says everthing is infected when you click on it. She said you could get on firefox but IE auto starts and tries to get you to purchase antivirus software.

I could do combofix and post a hijack this log but not going to do so until someone instructs me to where I'm not that good on computers. Thanks for any help.

Edited by honda2010, 02 September 2010 - 04:56 PM.


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#2 honda2010

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Posted 02 September 2010 - 05:05 PM

http://www.fasterpccleanclean.com/remove-win32-nuqel-e

It appears that I have this. If anyone has any better suggestions that what that web page gives just let me know. Thanks!

#3 florals

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Posted 03 September 2010 - 04:38 AM

As far as I am aware, the "threat" that you are being alerted to is not the actual threat. The "software" that tells you about it is fake, and is actually the virus itself.

I am no expert, but the way I managed to "fix" my issue (we'll see if I really did fix it for good or if the virus is coming back again) was running Malwarebytes in Safe Mode (after I downloaded it in Safe Mode with Networking). I had to do this twice to clear my system properly, as on the first restart the fake software returned, as did the error messages etc. After restarting the second time things appeared to be working fine, though on starting my laptop this morning the "Checkdisk" utility ran at startup.

I hope this is of some help, feel free to ask any more questions. I'm no computer expert - this thread (http://www.bleepingcomputer.com/forums/topic275479.html) was pretty much how I found a solution.

#4 honda2010

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Posted 03 September 2010 - 08:44 AM

As far as I am aware, the "threat" that you are being alerted to is not the actual threat. The "software" that tells you about it is fake, and is actually the virus itself.

I am no expert, but the way I managed to "fix" my issue (we'll see if I really did fix it for good or if the virus is coming back again) was running Malwarebytes in Safe Mode (after I downloaded it in Safe Mode with Networking). I had to do this twice to clear my system properly, as on the first restart the fake software returned, as did the error messages etc. After restarting the second time things appeared to be working fine, though on starting my laptop this morning the "Checkdisk" utility ran at startup.

I hope this is of some help, feel free to ask any more questions. I'm no computer expert - this thread (http://www.bleepingcomputer.com/forums/topic275479.html) was pretty much how I found a solution.


Thanks for your reply. I'm no expert either but I found a few programs to remove it automatically. I posted 1 in a link in my 2nd post. Some expert will chime in and tell us what we need to do but may take some time as these guys are really busy. I just like to get advice from these guys becasue I google the virus and comes up with all these fixes to get rid of it and for all I know it maybe another virus im downloading to fix the issue I already have. Thanks!

#5 Driesiooo

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Posted 03 September 2010 - 08:46 AM

Hi

I think it's best for your computer, to threat that infection you mentioned. Just follow the steps on http://www.bleepingcomputer.com/forums/topic34773.html (Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help).

When post your (Hijackthis log +) DDS Log:
  • Be patient, it's very busy at this forum.
  • A professional expert will view your logs an will help you with that problem.
Good luck.

Edited by Driesiooo, 03 September 2010 - 08:48 AM.


#6 Pandy

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Posted 03 September 2010 - 02:04 PM

Hello honda2010

I would just like to say that one computer's solution may not be best for your computer, or someone else's. In fact the effect could be worse.



Please do follow the instructions in, as Driesiooo stated ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

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#7 honda2010

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Posted 03 September 2010 - 09:37 PM

Ok I just downloaded Defogger, dds, and gmer. I try to run Defogger and it says Application cannot be executed. The file defogger.exe is infected. Do you want to activate your antivirus now?

I got these on a USB stick. Wont let me run things just had Security warning poping up when you click on stuff.

#8 boopme

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Posted 03 September 2010 - 10:12 PM

Hello ,lets use this approach.
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#9 honda2010

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Posted 03 September 2010 - 10:16 PM

I've got it to do all that pandy ask fixing to put them on a stick and post from my laptop.

#10 boopme

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Posted 03 September 2010 - 10:19 PM

Oh, OK... Let us know if you were able to post the new logs.
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#11 honda2010

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Posted 03 September 2010 - 10:24 PM

How do I zip up the Attach text document that I upload instead of posting a log file. I've got these on a USB stick to post from my laptop. The GMR is still scanning so it will be a few min.

Edited by honda2010, 03 September 2010 - 10:24 PM.


#12 boopme

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Posted 03 September 2010 - 10:38 PM

Hi don't worry about that yet just post the DDS and GMer log.. When they ask for it mention where it is.
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#13 honda2010

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Posted 03 September 2010 - 10:50 PM

Ok will let you know when i post it. Thanks!

#14 honda2010

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Posted 04 September 2010 - 11:19 AM

It will not let me save the GMER it just locks up with the hour glass and sits there forever so I cant post that. Also I dont know how to zip up the Attach Text to upload it for the other part of this. But it says not to post unless instructed to. I dont know what happend but all this stuff aint poping up like it was but its still infected. Thanks for all your help.

Got the dss log posted but not GMER.

#15 boopme

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Posted 04 September 2010 - 11:26 AM

That's why we need the DDS log reviewed. what ever it is is well hidden or protected and we need to find it.
The MR team will help you get what they need from here.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Edited by boopme, 04 September 2010 - 11:27 AM.

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