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explorer keeps crashing... hijackthis log


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2 replies to this topic

#1 azink769

azink769

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Posted 02 September 2010 - 03:00 PM

Hi there! I recently downloaded registrybooster and ever since then, my windows explorer has been randomly crashing.... also, my task tray doesn't fully load. and my windows side bar doesn't load... here is my hijack this log... any help? i'm sorry, but I'm not good with computers...

i'm running on:
MS Windows Vista Home Premium 64-bit SP2
Intel Core 2 Quad CPU Q6600 @ 2.40GHz, 8.0GB RAM, ATI Radeon HD 3870



------------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:46:41 PM, on 9/2/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal

Running processes:
C:Program Files (x86)Norton 360Engine4.2.0.12ccSvcHst.exe
C:Program Files (x86)IntelIntel Matrix Storage ManagerIAAnotif.exe
C:Program Files (x86)Common FilesAdobeARM1.0AdobeARM.exe
C:Program Files (x86)VERIZONDMbinsprtcmd.exe
C:Program FilesSetPointx86SetPoint32.exe
C:Program FilesWIDCOMMBluetooth SoftwareBluetoothHeadsetProxy.exe
C:Program Files (x86)XPSMiniViewGadgetXPSMiniViewGadget.exe
C:Program Files (x86)Mozilla Firefoxfirefox.exe
C:Program Files (x86)CCleanerCCleaner.exe
C:Program Files (x86)Trend MicroHiJackThisHiJackThis.exe
C:WindowsSysWOW64NOTEPAD.EXE

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = about:blank
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Local Page = C:WindowsSysWOW64blank.htm
R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - - (no file)
F2 - REG:system.ini: UserInit=C:WindowsSysWOW64Userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:Program Files (x86)Norton 360Engine4.2.0.12coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:Program Files (x86)Norton 360Engine4.2.0.12IPSBHO.DLL
O2 - BHO: Verizon Broadband Toolbar - {A057A204-BACC-4D26-8398-26FADCF27386} - C:PROGRA~2VERIZO~1VERIZO~1.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:Program Files (x86)DellBAEBAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program Files (x86)Javajre6binjp2ssv.dll
O3 - Toolbar: Verizon Broadband Toolbar - {A057A204-BACC-4D26-8398-26FADCF27386} - C:PROGRA~2VERIZO~1VERIZO~1.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:Program Files (x86)Norton 360Engine4.2.0.12coIEPlg.dll
O4 - HKLM..Run: [StartCCC] "C:Program Files (x86)ATI TechnologiesATI.ACECore-StaticCLIStart.exe" MSRun
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program Files (x86)Javajre6binjusched.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program Files (x86)AdobeReader 9.0ReaderReader_sl.exe"
O4 - HKLM..Run: [Adobe ARM] "C:Program Files (x86)Common FilesAdobeARM1.0AdobeARM.exe"
O4 - HKLM..Run: [VERIZONDM] "C:Program Files (x86)VERIZONDMbinsprtcmd.exe" /P VERIZONDM
O4 - HKCU..Run: [Sidebar] C:Program FilesWindows Sidebarsidebar.exe /autoRun
O4 - HKCU..Run: [ehTray.exe] C:WindowsehomeehTray.exe
O4 - HKUSS-1-5-19..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-19..Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-20..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:Program FilesDellDellDockDellDock.exe (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: SetPoint.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~2MICROS~2Office12EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~2MICROS~2Office12REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB...l_v1-0-31-0.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:Program Files (x86)iEvonySkype4COM.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:Windowssystem32browseui.dll
O23 - Service: @%SystemRoot%system32Alg.exe,-112 (ALG) - Unknown owner - C:WindowsSystem32alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:Windowssystem32Ati2evxx.exe (file missing)
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:Windowssystem32DFSR.exe (file missing)
O23 - Service: Dell Photo Device Service (dlSvc) - Dell Inc. - C:Program Files (x86)DellDell Photo P703w AIO PrinterprintercenterdlSvc.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:Program FilesDellDellDockDockLogin.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:Program Files (x86)IntelIntel Matrix Storage ManagerIAANTMon.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech Inc. - C:Program FilesCommon FilesLogitechBluetoothLBTSERV.EXE
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:WindowsSystem32msdtc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:Program Files (x86)Norton 360Engine4.2.0.12ccSvcHst.exe
O23 - Service: @%SystemRoot%System32netlogon.dll,-102 (Netlogon) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%systemroot%system32psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%systemroot%system32Locator.exe,-2 (RpcLocator) - Unknown owner - C:Windowssystem32locator.exe (file missing)
O23 - Service: @%SystemRoot%system32samsrv.dll,-1 (SamSs) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: SessionLauncher - Unknown owner - C:UsersADMINI~1AppDataLocalTempDX9SessionLauncher.exe (file missing)
O23 - Service: @%SystemRoot%system32SLsvc.exe,-101 (slsvc) - Unknown owner - C:Windowssystem32SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%system32snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:WindowsSystem32snmptrap.exe (file missing)
O23 - Service: @%systemroot%system32spoolsv.exe,-1 (Spooler) - Unknown owner - C:WindowsSystem32spoolsv.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (verizondm) (sprtsvc_verizondm) - SupportSoft, Inc. - C:Program Files (x86)VERIZONDMbinsprtsvc.exe
O23 - Service: Audio Service (STacSV) - Unknown owner - C:WindowsSystem32DriverStoreFileRepositorystwrt64.inf_4b8037c7STacSV64.exe (file missing)
O23 - Service: SupportSoft Repair Service (verizondm) (tgsrvc_verizondm) - SupportSoft, Inc. - C:Program Files (x86)VERIZONDMbintgsrvc.exe
O23 - Service: @%SystemRoot%system32ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:Windowssystem32UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%system32vds.exe,-100 (vds) - Unknown owner - C:WindowsSystem32vds.exe (file missing)
O23 - Service: @%systemroot%system32vssvc.exe,-102 (VSS) - Unknown owner - C:Windowssystem32vssvc.exe (file missing)
O23 - Service: @%Systemroot%system32wbemwmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:Windowssystem32wbemWmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%Windows Media Playerwmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:Program Files (x86)Windows Media Playerwmpnetwk.exe (file missing)

--
End of file - 8725 bytes

my start up list is as follows;

---------------------------------------------


StartupList report, 9/2/2010, 3:48:40 PM
StartupList version: 1.52.2
Started from : C:Program Files (x86)Trend MicroHiJackThisHiJackThis.EXE
Detected: Windows Vista SP2 (WinNT 6.00.1906)
Detected: Internet Explorer v8.00 (8.00.6001.18943)
* Using default options
==================================================

Running processes:

C:Program Files (x86)Norton 360Engine4.2.0.12ccSvcHst.exe
C:Program Files (x86)IntelIntel Matrix Storage ManagerIAAnotif.exe
C:Program Files (x86)Common FilesAdobeARM1.0AdobeARM.exe
C:Program Files (x86)VERIZONDMbinsprtcmd.exe
C:Program FilesSetPointx86SetPoint32.exe
C:Program FilesWIDCOMMBluetooth SoftwareBluetoothHeadsetProxy.exe
C:Program Files (x86)XPSMiniViewGadgetXPSMiniViewGadget.exe
C:Program Files (x86)Mozilla Firefoxfirefox.exe
C:Program Files (x86)CCleanerCCleaner.exe
C:Program Files (x86)Trend MicroHiJackThisHiJackThis.exe
C:WindowsSysWOW64NOTEPAD.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup]
Bluetooth.lnk = ?
SetPoint.lnk = ?

--------------------------------------------------

Checking Windows NT UserInit:

[HKLMSoftwareMicrosoftWindows NTCurrentVersionWinlogon]
UserInit = C:WindowsSysWOW64Userinit.exe

--------------------------------------------------

Autorun entries from Registry:
HKLMSoftwareMicrosoftWindowsCurrentVersionRun

StartCCC = "C:Program Files (x86)ATI TechnologiesATI.ACECore-StaticCLIStart.exe" MSRun
SunJavaUpdateSched = "C:Program Files (x86)Javajre6binjusched.exe"
Adobe Reader Speed Launcher = "C:Program Files (x86)AdobeReader 9.0ReaderReader_sl.exe"
Adobe ARM = "C:Program Files (x86)Common FilesAdobeARM1.0AdobeARM.exe"
VERIZONDM = "C:Program Files (x86)VERIZONDMbinsprtcmd.exe" /P VERIZONDM

--------------------------------------------------

Autorun entries from Registry:
HKCUSoftwareMicrosoftWindowsCurrentVersionRun

Sidebar = C:Program FilesWindows Sidebarsidebar.exe /autoRun
ehTray.exe = C:WindowsehomeehTray.exe

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOThtafileshellopencommand

(Default) = C:WindowsSysWOW64mshta.exe "%1" %*

--------------------------------------------------

Shell & screensaver key from C:WindowsSYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=(None)
drivers=*Registry value not found*

Policies Shell key:

HKCU..Policies: Shell=*Registry value not found*
HKLM..Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

AcroIEHelperStub - C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
Symantec NCO BHO - C:Program Files (x86)Norton 360Engine4.2.0.12coIEPlg.dll - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}
Symantec Intrusion Prevention - C:Program Files (x86)Norton 360Engine4.2.0.12IPSBHO.DLL - {6D53EC84-6AAE-4787-AEEE-F4628F01010C}
(no name) - C:PROGRA~2VERIZO~1VERIZO~1.DLL - {A057A204-BACC-4D26-8398-26FADCF27386}
Browser Address Error Redirector - C:Program Files (x86)DellBAEBAE.dll - {CA6319C0-31B7-401E-A518-A07C3DB8F777}
(no name) - C:Program Files (x86)Javajre6binjp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Norton Internet Security - Run Full System Scan - Andrew.job
User_Feed_Synchronization-{6F2D9DCC-DDC1-4C30-BFBE-05B9761A9424}.job

--------------------------------------------------

Enumerating Download Program Files:

[EPUImageControl Class]
InProcServer32 = C:WindowsDownloaded Program FilesEPUWALcontrol.dll
CODEBASE = http://tools.ebayimg.com/eps/wl/activex/eB...l_v1-0-31-0.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:Windowssystem32NLAapi.dll
NameSpace #2: C:Windowssystem32napinsp.dll
NameSpace #3: C:Windowssystem32pnrpnsp.dll
NameSpace #4: C:Windowssystem32pnrpnsp.dll
NameSpace #5: C:Windowssystem32wshbth.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:WindowsSysWOW64webcheck.dll

--------------------------------------------------
End of report, 5,394 bytes
Report generated in 0.062 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only





------------------------------------------------------------------------------------------------------

Thank you for any help offered!!!
Andrew

Edited by hamluis, 02 September 2010 - 03:21 PM.
Merged posts, moved from Vista forum to Malware Removal Logs ~ Hamluis.


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#2 Casey_boy

Casey_boy

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Posted 11 September 2010 - 06:25 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

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#3 thcbytes

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Posted 21 September 2010 - 03:46 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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