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I don't know what is on my computer


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3 replies to this topic

#1 Tracy G.

Tracy G.

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  • 2 posts
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  • Local time:01:59 AM

Posted 02 September 2010 - 02:14 PM

Hello, my name is Tracy and a friend recommended this website to me. He suggested combo fix, I see though that I shouldn't use it without assistance. Here is my story:


I went through all the preparation steps that I had to...I will post the dds.txt and attach the attach.txt file. However when I attempted to run GMER the computer rebooted TWICE!!!!! I am also reposting the initial story with this information so it is all together. ohmy.gif)

I was googling some information, actually I was having trouble remembering how to figure percentage decreases so I was looking for formulas. Suddenly after I connected to a specific site, unfortunately I do not remember what is was, there was a noise and changes on my screen. It is a little blurry now as it happened yesterday, so I might mix up a couple of things, I will do my best to give you as much information as possile.

First I had Computer Associates Internet Security Suite 2007 which was upgraded not operating however needed to be uninstalled. So I finally got that uninstalled, so that I could reinstall. However it still would not reinstall. So then I pulled out Norton 360 Version 3.01. We, my husband and I had a alot of trouble getting that to install as well. Finally it did, it ran, it fixed a couple of things, do not remember what they were. Then we still could not access the internet. We finally realized that it was the DNS server address that was missing. We corrected that and we were back on the Internet. Yay!! No, now my Google searches although they give me results, when I click on a link they take me somewhere else. We also ran Microsft One Care safety scanner a couple of times. The last time is said it found a serious problem, however it could not fix it. Norton is not finding it.

Can I cry help now?????? This is a business computer and I am starting to fall behind.......someone please help me.....


DDS (Ver_10-03-17.01) - NTFSx86
Run by Tracy Gorman at 14:16:30.02 on Thu 09/02/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.501 [GMT -4:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: CA Personal Firewall *disabled* {38102F93-1B6E-4922-90E1-A35D8DC6DAA3}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\ASTSRV.EXE
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\Program Files\Citrix\GoToMyPC\g2svc.exe
C:\Program Files\Citrix\GoToMyPC\g2comm.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Citrix\GoToMyPC\g2pre.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Citrix\GoToMyPC\g2tray.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files\Photodex\ProShowProducer\ScsiAccess.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Compal\Wow Video&Audio\WVAMain.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Compal\Smart Battery\SMBTray.exe
C:\Program Files\Compal\Wireless Select Switch\WLSS.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Lexmark\ErrorApp\LMab1err.exe
C:\Program Files\Registry Mechanic\RegMech.exe
C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\WINDOWS\system32\LMabcoms.exe
C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\1050\INTEL3~1\IDriver.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\Tracy Gorman\Desktop\dds.scr
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.newsday.com/
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\downlo~1\mywebex\319\SafeMCtl.exe
BHO: MyWebSearch Search Assistant BHO: {00a6faf1-072e-44cf-8957-5838f569a31d} - c:\program files\mywebsearch\srchastt\1.bin\MWSSRCAS.DLL
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: mwsBar BHO: {07b18ea1-a523-4961-b6bb-170de4475cca} - c:\program files\mywebsearch\bar\1.bin\MWSBAR.DLL
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.0.0.135\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: CutePDF Form Filler Helper: {d41289f2-69c6-417b-897e-c653d677cbaf} - c:\program files\acro software\cutepdf filler evaluation\CPFillerCoE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: My Web Search: {07b18ea9-a523-4961-b6bb-170de4475cca} - c:\program files\mywebsearch\bar\1.bin\MWSBAR.DLL
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
TB: {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - No File
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe
uRun: [LMab1err] c:\program files\lexmark\errorapp\LMab1err.exe
uRun: [RegistryMechanic] c:\program files\registry mechanic\RegMech.exe /H
mRun: [Wow Video&Audio] c:\program files\compal\wow video&audio\WVAMain.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [SMBTray] c:\program files\compal\smart battery\SMBTray.exe
mRun: [WLSS] c:\program files\compal\wireless select switch\WLSS.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [MyWebSearch Plugin] rundll32 c:\progra~1\mywebs~1\bar\1.bin\M3PLUGIN.DLL,UPF
mRun: [My Web Search Bar Search Scope Monitor] "c:\progra~1\mywebs~1\bar\1.bin\m3SrchMn.exe" /m=2 /w
mRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\tracyg~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\tracyg~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\HOTSYNC.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\google~1.lnk - c:\program files\google\google calendar sync\GoogleCalendarSync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: download.com
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/SmileyCentralInitialSetup1.0.1.1.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193839501089
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} - hxxp://www.photodex.com/pxplay.cab
DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} - hxxp://download.microsoft.com/download/7/E/6/7E6A8567-DFE4-4624-87C3-163549BE2704/clearadj.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://salesgenie.webex.com/client/wbs26-vzbprodcn/event/ieatgpc.cab
TCP: NameServer = 93.188.162.80,93.188.161.13
TCP: {A52CF807-AE35-429A-93DF-EBD472A0770E} = 192.168.0.1
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2006\HelpAsyncPluggableProtocol.dll
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\intuit\quickbooks 2010\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.0.0.135\CoIEPlg.dll
Name-Space Handler: ftp\* - {419A0123-4312-1122-A0C0-434FDA6DA542} - c:\program files\coreftp\pftpns.dll
Notify: GoToAssist Express Customer - c:\program files\citrix\gotoassist express customer\240\g2ax_winlogon.dll
Notify: GoToMyPC - c:\program files\citrix\gotomypc\G2WinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\tracyg~1\applic~1\mozilla\firefox\profiles\of350c8p.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0308000.029\SymEFA.sys [2010-9-2 310320]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100830.002\IDSXpx86.sys [2010-9-1 331640]
R2 N360;Norton 360;c:\program files\norton 360\engine\3.8.0.41\ccSvcHst.exe [2010-9-2 117640]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2010-6-17 632792]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0300000.087\BHDrvx86.sys [2010-9-1 258608]
R3 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0300000.087\cchpx86.sys [2010-9-1 482352]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-9-1 102448]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100902.004\NAVENG.SYS [2010-9-2 85424]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100902.004\NAVEX15.SYS [2010-9-2 1362608]
S0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2007-3-14 9856]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-2 135664]
S2 MyWebSearchService;My Web Search Service;c:\progra~1\mywebs~1\bar\1.bin\mwssvc.exe [2008-12-29 28762]
S3 BIOSCHK;BIOSCHK;\??\c:\docume~1\tracyg~1\locals~1\temp\tii6.tmp\disk1\bioschk.sys --> c:\docume~1\tracyg~1\locals~1\temp\tii6.tmp\disk1\BIOSCHK.SYS [?]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-6-30 30192]
S3 GoToAssist Express Customer;GoToAssist Express Customer;c:\program files\citrix\gotoassist express customer\240\g2ax_service.exe [2010-7-27 161144]
S3 QuickBooksDB19;QuickBooksDB19;c:\progra~1\intuit\quickb~1\qbdbmgrn.exe -hvquickbooksdb19 --> c:\progra~1\intuit\quickb~1\QBDBMgrN.exe -hvQuickBooksDB19 [?]
S4 QuickBooksDB20;QuickBooksDB20;c:\progra~1\intuit\quickb~2\qbdbmgrn.exe -hvquickbooksdb20 --> c:\progra~1\intuit\quickb~2\QBDBMgrN.exe -hvQuickBooksDB20 [?]

=============== Created Last 30 ================

2010-09-02 18:14:04 0 ----a-w- c:\documents and settings\tracy gorman\defogger_reenable
2010-09-02 03:13:51 26600 ----a-r- c:\windows\system32\drivers\GEARAspiWDM.sys
2010-09-02 03:13:51 107368 ----a-r- c:\windows\system32\GEARAspi.dll
2010-09-02 03:13:47 0 d-----w- c:\docume~1\alluse~1\applic~1\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2010-09-02 03:13:24 36400 ----a-r- c:\windows\system32\drivers\SymIM.sys
2010-09-02 03:13:20 806 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-09-02 03:13:20 7456 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-09-02 03:13:20 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-09-02 03:13:20 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-09-02 03:13:20 0 d-----w- c:\program files\Symantec
2010-09-02 03:13:20 0 d-----w- c:\program files\common files\Symantec Shared
2010-09-02 03:12:21 0 d-----w- c:\windows\system32\drivers\N360
2010-09-02 03:12:09 0 d-----w- c:\program files\Norton 360
2010-09-02 03:12:09 0 d-----w- c:\docume~1\alluse~1\applic~1\Symantec
2010-09-02 03:12:09 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-09-02 03:00:28 0 d-----w- c:\program files\NortonInstaller
2010-09-02 03:00:28 0 d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-08-25 16:35:14 987136 ----a-w- c:\windows\system32\SPAutServer08.dll
2010-08-20 23:04:44 0 d-----w- c:\docume~1\alluse~1\applic~1\CitrixLogs
2010-08-05 16:55:17 0 d-----w- c:\windows\system32\Adobe

==================== Find3M ====================

2010-09-02 02:00:15 112924 ----a-w- c:\windows\system32\drivers\KmxAgent.asc
2010-08-30 01:45:50 60060 ----a-w- c:\windows\fonts\yataghan.ttf
2010-08-30 01:40:14 256300 ----a-w- c:\windows\fonts\Promocyja096.ttf
2010-08-30 01:39:46 151500 ----a-w- c:\windows\fonts\odstemplik.ttf
2010-08-30 01:39:44 102148 ----a-w- c:\windows\fonts\odstemplik.otf
2010-08-30 01:39:06 188828 ----a-w- c:\windows\fonts\kawoszeh.ttf
2010-08-20 23:04:24 7053264 ----a-w- c:\documents and settings\tracy gorman\gosetup.exe
2010-07-26 17:42:42 111472 ----a-w- c:\windows\system32\gotomon.dll
2010-07-16 15:58:11 109432 ----a-w- c:\documents and settings\tracy gorman\g2ax_customer_downloadhelper_win32_x86.exe
2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-22 08:36:29 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll
2008-10-20 16:21:27 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008102020081021\index.dat

============= FINISH: 14:19:26.90 ===============



Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 10 September 2010 - 12:00 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.
  1. Do not run any other tool untill instructed to do so!
  2. Please Do not Attach logs or put in code boxes.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:
    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

Download DDS:
    Please download DDS by sUBs from one of the links below and save it to your desktop:


    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


information and logs:
    In your next post I need the following
      1.logs from DDS
      2.log from RKUnHooker
      3.let me know of any problems you may have had

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 13 September 2010 - 03:21 AM

Hello

three day bump

It has been Three days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:01:59 AM

Posted 16 September 2010 - 12:36 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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