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Defender Pro considers Explorer.exe a security threat


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2 replies to this topic

#1 stmedlin

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Posted 02 September 2010 - 12:46 PM

I am running Windows XP user Defender Pro 2010 15 in 1 Internet Security. Hit a web site and must have downloaded a virus. I have run Malware Bytes and the virus scan (regular and deep scan) and it appears to have cleaned everything. One file in a temp folder I deleted manually. However, under one of the logins, Defender Pro is marking Explorer.exe as a security threat and will not load. Other user logins on the same computer doesn't generate a message, but never completely loads the desktop.

Any help would be appreciated.

Thanks.

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#2 Driesiooo

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Posted 02 September 2010 - 12:51 PM

Hi!

Please read the following topic about Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
: http://www.bleepingcomputer.com/forums/topic34773.html.

Good Lock.

Edited by Driesiooo, 02 September 2010 - 12:52 PM.


#3 Orange Blossom

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Posted 06 September 2010 - 04:53 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic345593.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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