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bad to worse


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#1 pfosinger

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Posted 01 September 2010 - 07:27 PM

Now I'm getting a little spooked.
First it was just some irritating re-directs from Google searchers.
Then multiple windows began propagating, sometimes blaring music, voices, phone sounds.
Then, trying to work my way through the instructions in the preparation guide, I discovered that attempting to run the gmer.exe crashed me, locked up the processor, prevented me to restarting, the whole thing.
Now, my touchpad has stopped responding. I uninstalled and restarted to replace the driver, but no effect. I am having to use a USB mouse, which works OK, but has not improved the touchpad.
What's next?!
Just curious. A question, for those of you who have experience with this forum--how long does it usually take to get help? Should I assume that all topics are addressed eventually, as folks find time? If I have failed to supply some bit of information, or violated some etiquette, I'd rather know, make my amends and start over that wait on the sidelines longer than necessary.
Or should I just throw this piece-of-crap netbook out the window and get a real machine?

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#2 Orange Blossom

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Posted 01 September 2010 - 07:41 PM

Hello pfosinger,

It's hard to say how long it will take for a topic to get picked up. I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 300 unanswered topics, the oldest dated Aug. 26, 2010 at 5:14 pm Eastern Daylight Savings time in the U.S.A. Your log topic is dated Aug. 30 2010 at 10:00 pm using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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#3 pfosinger

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Posted 01 September 2010 - 08:56 PM

Thanks so much. Appreciate the clarification. Patience is not my strong suit, but I will work on it.
And meanwhile, I am very grateful for all the expertise and good will you folks share with all those of us frustrated by this bleeping computer.




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