My sister's computer (Vista Home Premium x86) got a virus last week. It was one of those fake anti-malware viruses. Which one, I don't know, but I removed it. At least I thought I did. I ran Malwarebytes' Anti-Malware, Spybot S&D and SmitFraudFix which between each other detected over 170 objects, and that program went away. Now all I get is a taskbar pop-up bubble that opens something that looks like the genuine Windows one and that just says "The Security Center is turned off." I'm pretty sure that's still a virus, but I have a bigger problem.
Now, whenever the computer starts up in Normal mode or in Safe Mode with Networking, a message box immediately appears saying:
"You are about to be logged off":
"Windows has encountered a critical problem and will restart automatically in one minute. Please save your work now."
A windows error box then appears:
"Services and Controller app stopped working and was closed.":
"A problem caused the application to stop working correctly. Windows will notify you if a solution is available."
Then the computer reboots, and the cycle repeats itself.
Now I can access the computer in Safe Mode, but no internet really makes things hard. I have, however, discovered some startup entries in MSCONFIG.MSC that are obviously viruses, such as a taskmgr.exe process in the AppData folder, and when I uncheck them, they simply come back on the next startup. I've also noticed that accessing the registry has been mysteriously "blocked by the administrator", and that many icons in the control panel have disappeared (such as Folder Options, which would allow me to view hidden files).
I wanted to format the computer, since this would save a lot of time, but the Toshiba recovery disk for this function was lost, and cannot be re-created in Safe Mode.
I'm stuck! I know that there are probably other threads in the forum that deal with the issue, but I've searched all over Google, and no one has a solution. I also know that there is probably a standard procedure that is prescribed do to get a response on this forum, but I don't know what it is, nor do I know where to find it. I'm at the end of my line here.
Any help would be greatly appreciated!
Edited by supratroopa, 01 September 2010 - 07:01 PM.