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DVD-RW drive Not reading CDs/DVDs


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#1 Barajiqal

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Posted 01 September 2010 - 11:59 AM

Whats up everyone, I have a puzzler.

I've been working on a co-workers laptop, A gateway M-6750 with a Core2 Duo @ 1.67GHz, 3gigs of ram, running windows vista 32-bit sp2 and full updates. The problem we've been having is that it will not recognize CDs\DVDs that are placed in the drive(an Optiarc DVD-RW AD-7563A). Heres what we've treid updated every driver, uninstalled the drive through device manager reboot let it auto detect, searched for firmware updates(don't exhist?), pulled the drive out boot with it out then poweroff and reboot with it in again letting it autodetect, uninstall and reinstall with no reboot. All to no avail, having searched online a bit I see that many people have had trouble with these particular drives, but I am hopeful that someone here may know something else I can try to make this thing work.

Best regards
-Bar
"I am Become Death, Destroyer of Worlds" - (Verse 32 Chapter 11 of the Bhagavad Gita) Robert J Oppenheimer

"Any Man Who Has a Habit and Cannot Bear to Share it Should not Have the Habit at All" - Misqoute From Rolland of Gillead in the Stephen King Series The Dark Tower

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#2 MrBruce1959

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Posted 01 September 2010 - 12:50 PM

My first question I have to ask you is the age of this drive, is this a new drive or one that has been used before?

If this is an older drive that has been used before, have you tried cleaning the laser lens?

Is the drive being detected by windows in device manager?

If it is being detected, then we are possibly looking at a laser problem, whether the laser is dirty or it is possibly malfunctioning due to mis-aligned laser lens.

Bruce.
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#3 Barajiqal

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Posted 01 September 2010 - 02:07 PM

I do beleive that you are correct sir, this is an older drive and has functioned correctly before and I must have forgotten to list lens cleaning as one of the things that we've tried. It does detect in device manager, and i've uninstalled/reinstalled/updated drivers. I had another laptop drive that fit and upon trying that and letting it auto detect and install that drive functioned correctly, so I guess i'm about ready to say time for a new drive on this one.

bleh people don't like to be told they'll have to spend money
Thanks for the response and most likely affirming what I thought

-bar
"I am Become Death, Destroyer of Worlds" - (Verse 32 Chapter 11 of the Bhagavad Gita) Robert J Oppenheimer

"Any Man Who Has a Habit and Cannot Bear to Share it Should not Have the Habit at All" - Misqoute From Rolland of Gillead in the Stephen King Series The Dark Tower




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