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Cannot Access Windows Updates on XP PC


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3 replies to this topic

#1 jonas4321

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Posted 01 September 2010 - 11:37 AM

I am running Win XP SP3 and can't access Windows Updates. In IE8, the specific error message is:

"Internet Explorer cannot display the webpage"

If I try to access windowsupdate.microsoft.com using Firefox 3.6.8, the error is:

"The connection was reset"
"The connection to the server was reset while the page was loading."

I got these same errors in Firefox when I tried to post this topic to BleepingComputer, though I was able to access the site, login, and start this post using the affected computer. Most other websites seem accessible.

I ran MalwareBytes with no infections found. I ran SuperAntiSpyware and it found 2 trojans and killed them, but this did not solve the problem. I am using AVG 9.0, and a command line scan in Safe Mode found "Trojan horse Adload_r.AKC" in several files (Explorer, svchost, and Firefox. I ran Spybot S&D and it found some adware and killed it. None of this cured the problem.

I found some other threads here that seemed similar to my problem, and in preparation, did the following, all in Safe Mode:

- Ran DeFogger

- Ran DDS.scr and saved the logs

- Tried scanning with RKUnhookerLE.exe but received the following error messages, whether or not I ignored the error stating that "Rootkit Unhooker has detected a parasite inside itself!":

-- If I ignored it: "Program integrity damaged!", then "Error loading/opening driver"
-- If I clicked OK, "Parasite removed, continue loading", then "Error loading/opening driver"

I ran GMER and saved the log, nothing looked out of the ordinary.

- Ran MBRCheck.exe, and it says "Unknown MBR code" on PhysicalDrive0, and "Found non-standard or infected MBR".

I have not attempted any fixes other than SAS and MWB.

Any assistance would be appreciated!

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#2 cryptodan

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Posted 01 September 2010 - 04:41 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 jonas4321

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Posted 02 September 2010 - 02:15 AM

This is the link to the requested posting in the Virus Trojan Removal Logs forum

#4 Pandy

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Posted 02 September 2010 - 09:27 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic344623.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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