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New User - I'm sure i'm infected but Can't run Spybot Malware etc

  • This topic is locked This topic is locked
3 replies to this topic

#1 Andy.Field


  • Members
  • 1 posts
  • Local time:10:54 PM

Posted 01 September 2010 - 03:39 AM

Hi I'm a new user to the forum and have some problems mainly in Internet explorer and Firefox.

I am getting issues in internet where i can't go back on the back browser and it keeps reloading pages from searches and the only way to clear is to double click very quickly. I also get sporadic ad's etc. This happened yesterday 31/08/10 after i download a piece of software to generate a crack code for a piece of mp3 conversion software. ( stupid I know)

I have tried to download various programs to scan my computer including Spybot serach and destroy , Kaspersky online scanner 7 and malware bytes anti malware. They all download but when i either a) Run or B) complete installation they say they cannot connect to the internet for various reasons (even though the connection is fine) or in the case of anti-malware just hang and don't complete. I also cannot download any support items from microsoft i just get an internet diagnose your network page come up ( even though my internet connection is fine.)

I have a log that i generated from RSIT.exe

I would really appreciate it if someone can assist. Many thanks Andy

Logfile of random's system information tool 1.08 (written by random/random)
Run by Andy at 2010-09-01 02:59:16
Microsoft® Windows Vista™ Home Premium Service Pack 2
System drive C: has 3 GB (5%) free of 51 GB
Total RAM: 2038 MB (32% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 02:59:23, on 01/09/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\acrotray.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\TechSmith\Snagit 9\Snagit32.exe
C:\Program Files\3\3Connect\AutoUpdateSrv.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\Common Files\Teleca Shared\logger.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HTC\HTC Sync\ClientInitiatedStarter\ClientInitiatedStarter.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\epmworker.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\DbgOut.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\HTCVBTServer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\TechSmith\Snagit 9\TSCHelp.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\FsynSrvStarter.exe
C:\Program Files\TechSmith\Snagit 9\SnagPriv.exe
C:\Program Files\TechSmith\Snagit 9\snagiteditor.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\trend micro\Andy.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ycomp/def...://uk.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/def...://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - (no file)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Mobile Connectivity Suite] "C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [*Restore] C:\Windows\System32\rstrui.exe /runonce
O4 - HKLM\..\RunOnce: [isDeleteMe] "C:\Windows\system32\cmd.exe" /c "C:\Users\Andy\AppData\Local\Temp\isDel.bat"
O4 - HKLM\..\RunOnce: [BrowserBallot] browserchoice.exe
O4 - HKLM\..\RunOnce: [*WerKernelReporting] %SYSTEMROOT%\SYSTEM32\WerFault.exe -k -rq
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)" -"http://a.gamedoss.com/x/stuntmanfarmn/x.html?z=0iv"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Snagit 9.lnk = C:\Program Files\TechSmith\Snagit 9\Snagit32.exe
O4 - Global Startup: Update Agent.lnk = ?
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O15 - Trusted Zone: http://intranet.psaparts.co.uk
O15 - Trusted Zone: *.psaparts.co.uk
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B5AF1475-1DCD-47BB-AE92-D5049971D97E}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{BCE21EA5-E195-426E-B2F5-4CCA865337B8}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer =,
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer =,
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Crypkey License - Unknown owner - crypserv.exe (file missing)
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files\O2Micro Oz128 Driver\o2flash.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

End of file - 10885 bytes

======Scheduled tasks folder======

C:\Windows\tasks\Google Software Updater.job
C:\Windows\tasks\SpywareRemover Scheduled Scan.job
C:\Windows\tasks\SpywareRemover System Startup.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0347C33E-8762-4905-BF09-768834316C61}]
HP Print Enhancer - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll [2009-10-22 328248]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2010-06-19 61888]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2010-06-19 75200]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83A2F9B1-01A2-4AA5-87D1-45B6B8505E96}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE7CD045-E861-484f-8273-0445EE161910}]
AcroIEToolbarHelper Class - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll [2004-12-14 225280]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
Google Toolbar Notifier BHO - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll [2010-09-01 761840]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2010-08-04 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856}]
HP Smart BHO Class - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll [2009-10-22 517688]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{47833539-D0C5-4125-9FA8-0819E2EAAC93} - Adobe PDF - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll [2004-12-14 225280]

"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-19 1008184]
"IAAnotif"=C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe [2007-02-12 174872]
"RtHDVCpl"=C:\Windows\RtHDVCpl.exe [2007-04-24 4435968]
"IgfxTray"=C:\Windows\system32\igfxtray.exe [2007-04-05 138008]
"HotKeysCmds"=C:\Windows\system32\hkcmd.exe [2007-04-05 154392]
"Persistence"=C:\Windows\system32\igfxpers.exe [2007-04-05 133912]
"SynTPEnh"=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2007-03-23 857648]
"LManager"=C:\PROGRA~1\LAUNCH~1\LManager.exe [2007-04-19 817936]
"eRecoveryService"= []
"WarReg_PopUp"=C:\Acer\WR_PopUp\WarReg_PopUp.exe [2006-11-05 57344]
"Skytel"=C:\Windows\Skytel.exe [2007-04-14 1822720]
"Acrobat Assistant 7.0"=C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe [2004-12-14 483328]
""= []
"HP Software Update"=C:\Program Files\HP\HP Software Update\HPWuSchd2.exe [2008-12-08 54576]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe [2010-06-20 35760]
"Adobe ARM"=C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2010-06-09 976832]
"Mobile Connectivity Suite"=C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe [2009-05-27 598016]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2010-07-16 141608]
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2010-08-10 421888]
"SunJavaUpdateSched"=C:\Program Files\Common Files\Java\Java Update\jusched.exe [2010-05-14 248552]

"*Restore"=C:\Windows\System32\rstrui.exe [2008-01-19 318464]
"isDeleteMe"=C:\Windows\system32\cmd.exe [2008-01-19 318976]
"BrowserBallot"=C:\Windows\system32\browserchoice.exe [2010-02-12 293376]
"*WerKernelReporting"=C:\Windows\SYSTEM32\WerFault.exe [2009-04-11 217088]

"Sidebar"=C:\Program Files\Windows Sidebar\sidebar.exe [2009-04-11 1233920]
"Acer Tour Reminder"=C:\Acer\AcerTour\Reminder.exe []
"msnmsgr"=C:\Program Files\Windows Live\Messenger\msnmsgr.exe /background []
"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-19 125952]

"Shockwave Updater"=C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe [2009-07-31 468408]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Adobe Acrobat Speed Launcher.lnk - C:\Windows\Installer\{AC76BA86-1033-0000-7760-000000000002}\SC_Acrobat.exe
Adobe Gamma.lnk - C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
Snagit 9.lnk - C:\Program Files\TechSmith\Snagit 9\Snagit32.exe
Update Agent.lnk - C:\Program Files\3\3Connect\AutoUpdateSrv.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\Windows\system32\igfxdev.dll [2007-03-30 204800]









======File associations======

.js - edit - C:\Windows\System32\Notepad.exe %1
.js - open - C:\Windows\System32\WScript.exe "%1" %*

======List of files/folders created in the last 1 months======

2010-09-01 02:50:23 ----DC---- C:\Program Files\trend micro
2010-09-01 02:50:22 ----DC---- C:\rsit
2010-09-01 02:32:08 ----A---- C:\Windows\system32\drivers\pavboot.sys
2010-09-01 02:32:05 ----DC---- C:\Program Files\Panda Security
2010-09-01 01:49:08 ----D---- C:\Program Files\Common Files\Java
2010-09-01 01:48:44 ----A---- C:\Windows\system32\javaws.exe
2010-09-01 01:48:44 ----A---- C:\Windows\system32\javaw.exe
2010-09-01 01:48:44 ----A---- C:\Windows\system32\java.exe
2010-09-01 01:15:30 ----D---- C:\Users\Andy\AppData\Roaming\HPAppData
2010-09-01 00:55:42 ----D---- C:\ProgramData\Google Updater
2010-09-01 00:46:05 ----D---- C:\ProgramData\PC Tools
2010-09-01 00:30:06 ----D---- C:\Users\Andy\AppData\Roaming\SpywareRemover
2010-08-31 23:56:47 ----HDC---- C:\ProgramData\{ECC164E0-3133-4C70-A831-F08DB2940F70}
2010-08-31 19:12:00 ----D---- C:\ProgramData\CrypKey
2010-08-31 19:11:12 ----RA---- C:\Windows\Setup_ck.exe
2010-08-31 19:11:12 ----A---- C:\Windows\system32\Ckldrv.sys
2010-08-31 19:11:12 ----A---- C:\Windows\Setup_ck.dll
2010-08-31 19:11:12 ----A---- C:\Windows\Ckrfresh.exe
2010-08-31 19:11:12 ----A---- C:\Windows\Ckconfig.exe
2010-08-31 18:38:41 ----AD---- C:\ProgramData\TEMP
2010-08-20 15:55:08 ----DC---- C:\Program Files\QuickTime
2010-08-16 15:18:40 ----A---- C:\Windows\system32\iertutil.dll
2010-08-16 15:18:39 ----A---- C:\Windows\system32\mshtml.dll
2010-08-16 15:18:38 ----A---- C:\Windows\system32\ieframe.dll
2010-08-16 15:18:36 ----A---- C:\Windows\system32\urlmon.dll
2010-08-16 15:18:36 ----A---- C:\Windows\system32\msfeeds.dll
2010-08-16 15:18:35 ----A---- C:\Windows\system32\wininet.dll
2010-08-16 15:18:35 ----A---- C:\Windows\system32\iedkcs32.dll
2010-08-16 15:18:35 ----A---- C:\Windows\system32\ie4uinit.exe
2010-08-16 15:18:34 ----A---- C:\Windows\system32\occache.dll
2010-08-16 15:18:34 ----A---- C:\Windows\system32\mstime.dll
2010-08-16 15:18:34 ----A---- C:\Windows\system32\ieUnatt.exe
2010-08-16 15:18:34 ----A---- C:\Windows\system32\ieui.dll
2010-08-16 15:18:34 ----A---- C:\Windows\system32\iesysprep.dll
2010-08-16 15:18:34 ----A---- C:\Windows\system32\iepeers.dll
2010-08-16 15:18:33 ----A---- C:\Windows\system32\msfeedssync.exe
2010-08-16 15:18:33 ----A---- C:\Windows\system32\msfeedsbs.dll
2010-08-16 15:18:33 ----A---- C:\Windows\system32\jsproxy.dll
2010-08-16 15:18:33 ----A---- C:\Windows\system32\iesetup.dll
2010-08-16 15:18:33 ----A---- C:\Windows\system32\iernonce.dll
2010-08-16 15:18:26 ----A---- C:\Windows\system32\iccvid.dll
2010-08-16 15:18:19 ----A---- C:\Windows\system32\schannel.dll
2010-08-16 15:18:02 ----A---- C:\Windows\system32\win32k.sys
2010-08-16 15:17:52 ----A---- C:\Windows\system32\rtutils.dll
2010-08-16 15:17:39 ----A---- C:\Windows\system32\ntkrnlpa.exe
2010-08-16 15:17:38 ----A---- C:\Windows\system32\ntoskrnl.exe
2010-08-16 15:16:53 ----A---- C:\Windows\system32\msxml3.dll
2010-08-16 15:16:41 ----A---- C:\Windows\system32\drivers\srv2.sys
2010-08-16 15:16:41 ----A---- C:\Windows\system32\drivers\srv.sys
2010-08-16 15:16:24 ----A---- C:\Windows\system32\shell32.dll
2010-08-16 15:16:13 ----A---- C:\Windows\system32\drivers\tcpip.sys
2010-08-16 10:05:06 ----ASH---- C:\pagefile.sys

======List of files/folders modified in the last 1 months======

2010-09-01 02:59:14 ----D---- C:\Windows\Temp
2010-09-01 02:58:10 ----D---- C:\Windows\Prefetch
2010-09-01 02:50:23 ----RDC---- C:\Program Files
2010-09-01 02:37:12 ----AD---- C:\Windows\system32\drivers
2010-09-01 02:31:44 ----SD---- C:\Windows\Downloaded Program Files
2010-09-01 02:30:35 ----D---- C:\Windows\inf
2010-09-01 02:30:35 ----AD---- C:\Windows\System32
2010-09-01 02:30:35 ----A---- C:\Windows\system32\PerfStringBackup.INI
2010-09-01 02:26:41 ----SHD---- C:\Windows\Installer
2010-09-01 02:26:41 ----HDC---- C:\Config.Msi
2010-09-01 02:26:06 ----D---- C:\Windows\Tasks
2010-09-01 02:22:14 ----D---- C:\Program Files\Common Files
2010-09-01 01:48:40 ----D---- C:\Program Files\Java
2010-09-01 00:55:48 ----D---- C:\Program Files\Google
2010-09-01 00:55:42 ----HD---- C:\ProgramData
2010-09-01 00:55:42 ----D---- C:\Windows\system32\Tasks
2010-09-01 00:51:12 ----D---- C:\Users\Andy\AppData\Roaming\GetRightToGo
2010-09-01 00:14:54 ----D---- C:\Windows\system
2010-09-01 00:14:10 ----AD---- C:\Windows
2010-09-01 00:05:14 ----D---- C:\Program Files\Wenovo
2010-08-31 23:53:24 ----D---- C:\Program Files\Adobe
2010-08-31 23:50:03 ----DC---- C:\Book
2010-08-31 23:48:12 ----D---- C:\Windows\winsxs
2010-08-31 19:12:39 ----SD---- C:\Users\Andy\AppData\Roaming\Microsoft
2010-08-31 17:45:18 ----SHD---- C:\System Volume Information
2010-08-31 16:34:44 ----D---- C:\Windows\ModemLogs
2010-08-17 14:06:47 ----D---- C:\Windows\Microsoft.NET
2010-08-17 14:06:23 ----RSD---- C:\Windows\assembly
2010-08-17 13:53:11 ----D---- C:\Windows\system32\migration
2010-08-17 13:53:11 ----D---- C:\Program Files\Internet Explorer
2010-08-17 13:53:10 ----D---- C:\Program Files\Movie Maker
2010-08-17 09:34:44 ----A---- C:\Windows\win.ini
2010-08-17 09:32:37 ----D---- C:\ProgramData\Microsoft Help
2010-08-17 09:25:28 ----D---- C:\Windows\system32\catroot
2010-08-17 09:25:11 ----D---- C:\Program Files\Windows Mail
2010-08-16 15:14:50 ----D---- C:\Windows\system32\catroot2
2010-08-03 19:09:31 ----A---- C:\Windows\system32\mrt.exe

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R0 iaStor;Intel AHCI Controller; C:\Windows\system32\DRIVERS\iaStor.sys [2007-02-12 277784]
R0 O2MDRDR;O2MDRDR; C:\Windows\system32\DRIVERS\o2media.sys [2007-04-03 39680]
R0 O2SDRDR;O2SDRDR; C:\Windows\system32\DRIVERS\o2sd.sys [2007-04-03 35712]
R1 eeCtrl;Symantec Eraser Control driver; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [2008-09-16 371248]
R1 NetworkX;NetworkX; C:\Windows\system32\ckldrv.sys [2008-08-22 21638]
R2 int15;int15; \??\C:\Windows\system32\drivers\int15.sys [2007-03-02 76584]
R2 mdmxsdk;mdmxsdk; C:\Windows\system32\DRIVERS\mdmxsdk.sys [2006-06-19 12672]
R2 XAudio;XAudio; C:\Windows\system32\DRIVERS\xaudio.sys [2006-11-29 8192]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0; C:\Windows\system32\DRIVERS\b57nd60x.sys [2007-02-08 179712]
R3 DKbFltr;Dritek Keyboard Filter Driver; C:\Windows\system32\DRIVERS\DKbFltr.sys [2006-11-03 21264]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys [2009-05-18 26600]
R3 HSF_DPV;HSF_DPV; C:\Windows\system32\DRIVERS\HSX_DPV.sys [2006-12-22 985600]
R3 HSXHWAZL;HSXHWAZL; C:\Windows\system32\DRIVERS\HSXHWAZL.sys [2006-12-22 207360]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd32.sys [2007-03-30 1671680]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHDA.sys [2007-04-24 1769952]
R3 NETw4v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit; C:\Windows\system32\DRIVERS\NETw4v32.sys [2007-02-24 2216448]
R3 NTIDrvr;Upper Class Filter Driver; C:\Windows\system32\DRIVERS\NTIDrvr.sys [2007-05-07 6144]
R3 StillCam;Still Serial Digital Camera Driver; C:\Windows\system32\DRIVERS\serscan.sys [2008-01-19 9216]
R3 SynTP;Synaptics TouchPad Driver; C:\Windows\system32\DRIVERS\SynTP.sys [2007-03-23 182456]
R3 usbvideo;USB Video Device (WDM); C:\Windows\System32\Drivers\usbvideo.sys [2008-01-19 134016]
R3 winachsf;winachsf; C:\Windows\system32\DRIVERS\HSX_CNXT.sys [2006-12-22 659968]
S0 pavboot;pavboot; C:\Windows\system32\drivers\pavboot.sys [2009-06-30 28552]
S0 TfFsMon;TfFsMon; C:\Windows\system32\drivers\TfFsMon.sys []
S0 TfSysMon;TfSysMon; C:\Windows\system32\drivers\TfSysMon.sys []
S3 athr;Atheros Extensible Wireless LAN device driver; C:\Windows\system32\DRIVERS\athr.sys [2006-11-02 467456]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-19 5632]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2008-09-16 99376]
S3 HdAudAddService;Microsoft 1.1 UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\HdAudio.sys [2006-11-02 235520]
S3 HSFHWAZL;HSFHWAZL; C:\Windows\system32\DRIVERS\VSTAZL3.SYS [2006-11-02 200704]
S3 HTCAND32;HTC Device Driver; C:\Windows\System32\Drivers\ANDROIDUSB.sys [2010-07-13 24576]
S3 hwdatacard;Huawei DataCard USB Modem and USB Serial; C:\Windows\system32\DRIVERS\ewusbmdm.sys [2008-03-17 101632]
S3 ialm;ialm; C:\Windows\system32\DRIVERS\igdkmd32.sys [2007-03-30 1671680]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-19 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-19 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-19 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-19 6016]
S3 NETw3v32;Intel® PRO/Wireless 3945ABG Adapter Driver for Windows Vista 32 Bit; C:\Windows\system32\DRIVERS\NETw3v32.sys [2006-11-02 1781760]
S3 RTL8169;Realtek 8169 NT Driver; C:\Windows\system32\DRIVERS\Rtlh86.sys [2006-11-02 44544]
S3 SNP2UVC;USB2.0 PC Camera (SNP2UVC); C:\Windows\system32\DRIVERS\snp2uvc.sys []
S3 TfNetMon;TfNetMon; \??\C:\Windows\system32\drivers\TfNetMon.sys []
S3 USBAAPL;Apple Mobile USB Driver; C:\Windows\System32\Drivers\usbaapl.sys [2010-04-19 41984]
S3 usbbus;LGE Mobile Composite USB Device; C:\Windows\system32\DRIVERS\lgusbbus.sys []
S3 UsbDiag;LGE Mobile USB Serial Port; C:\Windows\system32\DRIVERS\lgusbdiag.sys []
S3 USBModem;LGE Mobile USB Modem; C:\Windows\system32\DRIVERS\lgusbmodem.sys []
S3 WDC_SAM;WD SCSI Pass Thru driver; C:\Windows\system32\DRIVERS\wdcsam.sys [2008-05-06 11520]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2009-10-01 40448]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-19 83328]
S4 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys [2006-11-02 82432]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [2010-06-10 144176]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2010-05-18 345376]
R2 eRecoveryService;eRecovery Service; C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe [2007-02-13 53248]
R2 hpqddsvc;HP CUE DeviceDiscovery Service; C:\Windows\system32\svchost.exe [2008-01-19 21504]
R2 HPSLPSVC;HP Network Devices Support; C:\Windows\system32\svchost.exe [2008-01-19 21504]
R2 IAANTMON;Intel® Matrix Storage Event Monitor; C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe [2007-02-12 355096]
R2 LightScribeService;LightScribeService Direct Disc Labeling Service; C:\Program Files\Common Files\LightScribe\LSSrvc.exe [2007-01-17 61440]
R2 MDM;Machine Debug Manager; C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE [2003-06-19 322120]
R2 Net Driver HPZ12;Net Driver HPZ12; C:\Windows\System32\svchost.exe [2008-01-19 21504]
R2 o2flash;O2Micro Flash Memory Card Service; C:\Program Files\O2Micro Oz128 Driver\o2flash.exe [2007-02-13 65536]
R2 Pml Driver HPZ12;Pml Driver HPZ12; C:\Windows\System32\svchost.exe [2008-01-19 21504]
R2 XAudioService;XAudioService; C:\Windows\system32\DRIVERS\xaudio.exe [2006-11-29 386560]
R3 hpqcxs08;hpqcxs08; C:\Windows\system32\svchost.exe [2008-01-19 21504]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2010-07-16 540968]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86; C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
S2 CLTNetCnService;Symantec Lic NetConnect service; c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe /h ccCommon []
S2 Crypkey License;Crypkey License; crypserv.exe []
S2 gusvc;Google Software Updater; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2010-09-01 194104]
S3 Adobe LM Service;Adobe LM Service; C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe [2009-11-25 72704]
S3 FontCache;@%systemroot%\system32\FntCache.dll,-100; C:\Windows\system32\svchost.exe [2008-01-19 21504]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2008-11-04 441712]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 WPFFontCache_v0400;@C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe,-100; C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]


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#2 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:54 PM

Posted 08 September 2010 - 03:15 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.
  1. Do not run any other tool untill instructed to do so!
  2. Please Do not Attach logs or put in code boxes.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

Download DDS:
    Please download DDS by sUBs from one of the links below and save it to your desktop:

    Download DDS and save it to your desktop


    Please disable any anti-malware program that will block scripts from running before running DDS.
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

information and logs:
    In your next post I need the following
      1.logs from DDS
      2.log from RKUnHooker
      3.let me know of any problems you may have had


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:54 PM

Posted 11 September 2010 - 09:54 PM


three day bump

It has been Three days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:54 PM

Posted 14 September 2010 - 02:27 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.

With Regards,

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

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