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win 7 BSOD help


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#1 stetch

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Posted 31 August 2010 - 01:57 PM

I have one of those annoying BSOD problems that is sporadic, and there have been no new installs for a while - well, not 100% true, I tried to connect to my new(er) cell phone and it downloaded some USB drivers (which I have tried uninstalling all of.)

Wife reported getting a BSOD or two over the past few weeks. Son got one on Sat or Sunday. Suddenly they were happening a lot and I spent a day with my machine providing some TLC.
Basic machine info: i7 930, dual nvidea 9800 gtx's SLI'ed, 6 gigs ram, Asus p6x58deluxe Mobo, and a couple of sata hard drives and a dvd. using onboard audio. win 7 - 64 bit home ed.

The machine is used often for browsing and computer games. Oddly, I have had the fewest BSODs, and only recently and not while using the more processor intensive games. The crashes tend to happen when the machine is running mellow - which makes me thing it is a background process that is causing my grief.

Here is what I have done for troubleshooting:
-Restored a restore point from 2 weeks ago
- reflashed my bios
- upgraded my bios because the last update addressed "stability" issues
- upgraded my USB drivers (these gave me grief a while back with sleep/hibernate issues)
- upgraded my marvell lan drivers (I recently plugged in my second onboard port, but after the reports of BSODs
- uninstalled all of the phone USBs as mentioned above.
- Tried removing all but one stick of ram, also disabled one of my video cards. ran for a while without crash, Added second, ran without crash, Added third - ran without crashing. Added second video card and ran-- no crash. Re-enabled/wired SLI -- ran for hours without crashing.

refrained from patting myself on the back. Spent 4 hours cleaning my yahoo mail box. BSOD. ARGH!!!!


Looking at the dump files and event viewer I think there is an issue with writing to the disk at some point, as the bonjour service starts erroring out big time before the bsod. Looking at the logs, I do see indications of an error Bug Check 0×59: PINBALL_FILE_SYSTEM . - If I understand this right, then there may be some 32 bit writing on my 64 bit fat system causing some grief. The memory dumps talk about requesting out of bound memory. -- So I am thinking somehow maybe a 32 bit driver sneaked its way onto my machine??

Any thoughts where to go from here?
Any thoughts/help would be greatly appreciated. I really don't look forward to disabling all my drivers. Though I suppose I can re-do my memory stick test but wait days, not minutes.

Running my BSOD viewer:


==================================================
Dump File : 083010-30732-01.dmp
Crash Time : 8/30/2010 5:28:10 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff800`02c87c91
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\083010-30732-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 083010-27190-01.dmp
Crash Time : 8/30/2010 11:47:27 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff800`02cdac91
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\083010-27190-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 083010-25272-01.dmp
Crash Time : 8/30/2010 11:06:12 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff800`02cd2f5f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\083010-25272-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080910-29484-01.dmp
Crash Time : 8/9/2010 5:35:07 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00000031
Parameter 2 : fffffa80`08444a10
Parameter 3 : fffff880`0fd3b000
Parameter 4 : fffff8a0`0b344449
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080910-29484-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080810-33150-01.dmp
Crash Time : 8/8/2010 9:48:18 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041287
Parameter 2 : 00000000`000003e0
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+34e5e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080810-33150-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080610-27861-01.dmp
Crash Time : 8/6/2010 1:10:58 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`001943c7
Parameter 3 : fffff880`08856070
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c43c7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080610-27861-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 070610-32479-01.dmp
Crash Time : 7/6/2010 10:58:53 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : fffff980`58c8a001
Parameter 3 : 00000000`00006543
Parameter 4 : fffff780`c0000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\070610-32479-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 060610-25006-01.dmp
Crash Time : 6/6/2010 7:55:12 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000c4283
Parameter 3 : fffff880`0b9f3040
Parameter 4 : 00000000`00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\060610-25006-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

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#2 Jacee

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Posted 01 September 2010 - 10:28 AM

Have you read this article? http://support.microsoft.com/kb/842465

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#3 LouisR47

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Posted 02 September 2010 - 01:42 PM

Hello I would try running error-checking on the C: drive and make sure you check both boxes.

#4 stetch

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Posted 02 September 2010 - 04:58 PM

Thanks for the article, I think the byte code is ok, I neglected to mention that it was running for 4 months just fine and this suddenly happened. It is either software, memory/hardware gone bad, or some dirty connections I think. Just working on troubleshooting.

I ran error checking on my drives as part of my regular troubleshooting, I forgot to mention that, but thanks.

Today it is happening a lot when I go into explorer.... I think it is definitely aggravated when accessing the file system.

#5 Broni

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Posted 02 September 2010 - 06:04 PM

I neglected to mention that it was running for 4 months just fine and this suddenly happened

http://msdn.microsoft.com/en-us/library/ff...28VS.85%29.aspx

The UNEXPECTED_KERNEL_MODE_TRAP bug check has a value of 0x0000007F
The following actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.



With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#6 stetch

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Posted 03 September 2010 - 05:45 PM

Thank you very much, I will read up the links you posted and do as you say.

What I did today -

1. Pulled all but 1 mem stick, reproduced crash. Put in a different single mem stick, reproduced crash -- Conclusion (not a bad memstick - though granted, maybe two bad memsticks)
2. Pulled one video card (all memory back in), reproduced crash
3. Swapped cards - reproduced crash

Another thing that worries me is occasionally the bios starts acting up, or it locks while waiting to start windows. The scares me in that the windows drivers haven't started yet, leading me to think that this is hardware.

Running the DDS files now -- on a side note GMER wouldn't run, but I'll save that for the other thread.

#7 stetch

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Posted 03 September 2010 - 06:15 PM

new thread link-- http://www.bleepingcomputer.com/forums/topic344989.html

#8 Broni

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Posted 03 September 2010 - 07:28 PM

Good :huh:

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#9 Orange Blossom

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Posted 03 September 2010 - 07:37 PM

Hello,

Now for the hard part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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