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Yahoo Messenger IQ Test Problem


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#1 aj0225

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Posted 30 August 2010 - 05:37 PM

I am having a problem that i can't figure out with my yahoo messenger. If i try to send someone an instant message, they would recieve my message but i can't recieve theres. I was told that i sent them a message about an IQ Test, which i know wasn't me. now i'm having problems with my computer. I keep getting a message about my System Configuration Utility saying " You have used System Configuration Utilities to make changes to the way windows starts. The system configuration is currently in diagnostic or selective startup mode, causing this message to be displayed and the utlilty to run every time windows starts. Choose normal setup mode on the General tab to start windows normally and undo the changes you made using System Configuration Ulitities." I changed the mode to normal and it asked me to restart the computer, I restarted it , and i came up again with the same message. I think i might either have a virus or someone is trying to hack me or something, any help would be great, because i'm clueless here. :thumbsup:

Edited by Blade Zephon, 30 August 2010 - 06:27 PM.
Moved from Web Browsing/Email and Other Internet Applications to AII. ~BZ


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#2 Blade

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Posted 30 August 2010 - 06:26 PM

Hi aj0255.

Couple of possibilities here. One, your yahoo account may have been compromised and your computer issues are unrelated. Please change the password to your yahoo account using a different computer; use one that is working normally. Ensure that you use a very strong password (i.e. 10-20 characters, both upper and lower case letters, numbers, and symbols).

The other possibility is that your yahoo account has been compromised due to a malware infection on your machine. Since this is the worse case scenario, we'll investigate this avenue first.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

Posted Image

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#3 aj0225

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Posted 30 August 2010 - 06:50 PM

I already had Maleware installed and used the rkill and the maleware, here are the logs

RKILL LOG:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Andrew Lawrence on 08/30/2010 at 19:34:01.


Processes terminated by Rkill or while it was running:


C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Documents and Settings\Andrew Lawrence\Desktop\Virus Protection\rkill.exe


Rkill completed on 08/30/2010 at 19:34:05.


Maleware Logs:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4423

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/30/2010 7:47:51 PM
mbam-log-2010-08-30 (19-47-51).txt

Scan type: Quick scan
Objects scanned: 148115
Time elapsed: 10 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Blade

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Posted 30 August 2010 - 07:21 PM

Hello.

Alright. . . looks good so far. Let's double check that result. Please note that the following scans may take some time to run.

***************************************************

Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.


***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, log in under the account that you normally use; do NOT log in under the account titled "Admin" or "Administrator" unless this account is the one used normally.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


In your next reply, please include the following:
SUPERAntiSpyware Log

Posted Image

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#5 aj0225

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Posted 30 August 2010 - 10:43 PM

here is the SuperAntispyware Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/30/2010 at 11:34 PM

Application Version : 4.36.1006

Core Rules Database Version : 4920
Trace Rules Database Version: 2732

Scan type : Complete Scan
Total Scan Time : 02:57:20

Memory items scanned : 571
Memory threats detected : 0
Registry items scanned : 7451
Registry threats detected : 0
File items scanned : 128050
File threats detected : 18

Adware.Tracking Cookie
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@ad.wsod[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@ads.pointroll[1].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@bs.serving-sys[1].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@pointroll[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@yieldmanager[1].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@serving-sys[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@atdmt[1].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@overture[1].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@zedo[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@adbrite[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@content.yieldmanager[3].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@doubleclick[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@invitemedia[1].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@advertising[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@questionmarket[2].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@content.yieldmanager[1].txt
C:\Documents and Settings\Andrew Lawrence\Cookies\andrew_lawrence@ad.yieldmanager[2].txt

Trojan.Agent/Gen-Cryptor[Egun]
C:\PROGRAM FILES\SMARTPOPUPBLOCKER\UNINSTALLPOPUP.EXE

#6 Blade

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Posted 31 August 2010 - 12:18 AM

alright. . . it's looking like there's not a major malware infection here. . . but lets run one last scan to be sure.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.log" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and copy/paste its contents in your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try unchecking the Devices box in addition to the others previously requested. Also, try running GMER in Safe Mode.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


~Blade


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GMER log

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