Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

DVD drive won't recognize DVDs


  • Please log in to reply
6 replies to this topic

#1 Time Lord

Time Lord

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:07:02 PM

Posted 30 August 2010 - 04:50 PM

Hi:

I have a Sony DRU-842A internal DVD-RW drive. It works great with CDs, burns just fine, reads just fine, but I run into serious trouble with DVDs. I can't remember the last time I tried to play one, but when I did it recently, Windows XP, for some reason, won't recognize what's in there. Normally, with a CD, the autorun dialog comes up, but with a DVD, there's just... nothing. Drive just whirs and whirs, and nothing. I looked in "My Computer," and it says "DVD-RAM (Drive D:), the same thing it says when there's nothing in it.

On a hunch, I bought and downloaded Cyberlink's PowerDVD decoder (probably wasted my money there), but that hasn't fixed it.

Under "drivers," it says it's a Microsoft driver. I can't find the CD the drive came with (if any). I went to Sony.com, and can't locate any drivers for it anywhere. I'm loathe to hunt around the Internet, as downloading drivers willy-nilly could get me a virus. Has anyone else had this problem? What can I do?

BC AdBot (Login to Remove)

 


#2 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:07:02 PM

Posted 30 August 2010 - 05:22 PM

Have you tried a different DVD disks?

This is worth a try.

(UPPER AND LOWER FILTERS ERRORS)



This problem may occur if one of the following scenarios is true:

· The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows.

· You uninstalled CD software that fails to properly remove itself in the registry.

· You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. (In Windows Vista and Windows 7) Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
(In Windows 95, 98, ME or XP. Click Start, then RUN and type regedit into this field box.)

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

For more information, follow the below link:

http://support.microsoft.com/kb/929461

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/322756/


You may also want to try uninstalling the drive from device manager, then reboot the computer to see if this fixes the problem.

If not, try cleaning the lens of the DVD drive, a dirty lens usually has a harder time reading DVDs than it does a CDROM.

If this does not fix the problem, you may have a laser problem, that prevents DVDs from being read.

Edited by MrBruce1959, 30 August 2010 - 05:23 PM.

Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#3 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:02 PM

Posted 30 August 2010 - 05:42 PM

but when I did it recently, Windows XP, for some reason, won't recognize what's in there.


http://support.microsoft.com/kb/929461

is the link for Vista

http://support.microsoft.com/gp/cd_dvd_drive_problems

the xp link
Chewy

No. Try not. Do... or do not. There is no try.

#4 Platypus

Platypus

  • Moderator
  • 14,995 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:09:02 AM

Posted 30 August 2010 - 06:42 PM

You can also get this symptom if the DVD section of the dual laser in the drive has failed. A simple way to save yourself a lot of fruitless invesigation if this is the cause, is to see if the drive can read a bootable DVD to start up - e.g. a Linux Live DVD, or the Windows Vista/7 installer. This eliminates Windows from the equation - if the drive can't read a disc to boot from, there's no value in fiddling with the Windows setup. If it boots OK, then you know to fault-find in Windows.

Top 5 things that never get done:

1.


#5 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:02 PM

Posted 30 August 2010 - 08:21 PM

I am testing the download of a live dvd, looks like you will have to use a torrent for all practical purposes.

:thumbsup:

Edited by DaChew, 30 August 2010 - 08:21 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#6 Time Lord

Time Lord
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:07:02 PM

Posted 31 August 2010 - 04:12 PM

Well, I've tried all the fixes suggested here, and nothing's worked.

I'd try a bootable DVD, but I don't have one. Before I give up and accept that I gotta shell out the money for a new DVD drive, let me ask one last thing: Would SecuROM cause this? I wanted to install Bioshock (which prompted all this in the first place), and in checking the forums there I've learned about this nasty little "helpful" application. I doubt this is the problem, but I just want to cover all bases first. If I go out and buy a new drive and find it's a software issue... :thumbsup:

#7 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:07:02 PM

Posted 31 August 2010 - 05:32 PM

Download Imgburn

http://www.imgburn.com/index.php?act=download

Watch out for the ask toolbar

See if Imgburn can see a blank dvd in your drive

It will show something like this in the right window when in write mode

BENQ DVD DD DW1620 B7W9 (ATA)
Current Profile: DVD+R

Disc Information:
Status: Empty
State of Last Session: Empty
Erasable: No
Free Sectors: 2,295,104
Free Space: 4,700,372,992 bytes
Free Time: 510:03:29 (MM:SS:FF)
Next Writable Address: 0
Supported Write Speeds: 2.4x, 4x, 8x, 12x, 16x

Physical Format Information (ADIP):
Disc ID: MCC-004-00
Book Type: DVD+R
Part Version: 1
Disc Size: 120mm
Maximum Read Rate: Not Specified
Number of Layers: 1
Track Path: Parallel Track Path (PTP)
Linear Density: 0.267 um/bit
Track Density: 0.74 um/track
First Physical Sector of Data Area: 196,608
Last Physical Sector of Data Area: 2,491,711
Last Physical Sector in Layer 0: 0

Performance (Write Speed):
Descriptor 1...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 3,324 KB/s (2.4x)
Descriptor 2...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 5,540 KB/s (4x)
Descriptor 3...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 11,080 KB/s (8x)
Descriptor 4...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 16,620 KB/s (12x)
Descriptor 5...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 22,160 KB/s (16x)


Under tools there's a filter driver load order

You can copy to clipboard the paste into a reply here

===============================================
Filter Driver Load Order - ImgBurn v2.5.1.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: ElbyCDFL
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: ElbyCDFL
File Name: C:\WINDOWS\System32\Drivers\ElbyCDFL.sys
File Version: 4, 2, 0, 0 [4.2.0.0]
File Description: ElbyCDIO Filter Driver
Product Name: CloneCD
Product Version: 4, 2, 0, 0 [4.2.0.0]
Company Name: Elaborate Bytes AG
Copyright: Copyright © 2001, 2002 Elaborate Bytes AG

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
Chewy

No. Try not. Do... or do not. There is no try.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users