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Unable to access windows updates and anti virus sites


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2 replies to this topic

#1 KieranH

KieranH

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Posted 30 August 2010 - 03:47 AM


Hello,

I'm hoping someone can help as i'm going mad with this problem. I was infected with a virus earlier in the week. Can't remember name but I couldn't open any exe files and it kept saying my system was infected and to buy some anti virus software. I used tdr killer and malwarebytes to sort this problem.

However something still seems to be lingering. I cannot access most anti virus sites and forums or windows update site. If I go to windows update page it says page not found. If I go to the anti virus sites then I get redirected to generic sites. Most but not all other sites and links seem to be working fine. Just seems to want to keep me away from sites where I may find out how to kill it. I thought it may have been confickr and downloaded kasperskys tool for removal but it detected no virus. It is becoming a real inconvenience and I'm guessing it is doing something much more behind the scenes other than just blocking these sites. . Have tried several malware, spyware detectors but without luck so far. I have windows xp sp3, using chrome as main browser but affects IE too Please help

Thanks

Kieran






DDS (Ver_10-03-17.01) - NTFSx86
Run by Administrator at 16:21:28.17 on 29/08/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.3583.2521 [GMT 1:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\AOL\1248846054\ee\AOLSoftware.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AirVideoServer\AirVideoServer.exe
C:\Program Files\SITECOM\300N USB Wireless LAN Utility\RtWLan.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.sky.com
uWindow Title = Internet Explorer Provided By Sky Broadband
uDefault_Page_URL = hxxp://www.sky.com
uInternet Settings,ProxyServer = http=127.0.0.1:6522
uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\administrator\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [Simplify Media] "c:\program files\simplify media\SimplifyMedia.exe"
uRun: [AirVideoServer] c:\program files\airvideoserver\AirVideoServer.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [HostManager] c:\program files\common files\aol\1248846054\ee\AOLSoftware.exe
mRun: [P17Helper] Rundll32 SPIRun.dll,RunDLLEntry
mRun: [VolPanel] "c:\program files\creative\sound blaster x-fi\volume panel\VolPanlu.exe" /r
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [adiosxxxxx.exe] c:\adiosxxxxx.exe\adiosxxxxx.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\siteco~1.lnk - c:\program files\sitecom\300n usb wireless lan utility\RtWLan.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15108/CTPID.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-8-29 64288]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-4-14 214664]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 BecHelperService;BecHelperService;c:\program files\3 mobile broadband\3connect\BecHelperService.exe [2010-3-17 1737464]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-8-12 1355416]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-6-10 203280]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2010-6-10 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2010-6-10 144704]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-28 102448]
R3 hwusbdev;Huawei DataCard USB PNP Device;c:\windows\system32\drivers\ewusbdev.sys [2010-3-16 100736]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-8-12 15008]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2010-6-10 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-6-10 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-6-10 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-6-10 40552]
R3 RTL8192su;Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8192su.sys [2010-3-23 588032]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\tffsmon.sys --> c:\windows\system32\drivers\TfFsMon.sys [?]
S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\tfsysmon.sys --> c:\windows\system32\drivers\TfSysMon.sys [?]
S3 hitmanpro35;Hitman Pro 3.5 Support Driver;c:\windows\system32\drivers\hitmanpro35.sys [2010-7-15 16968]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-6-10 34248]
S3 TfNetMon;TfNetMon;\??\c:\windows\system32\drivers\tfnetmon.sys --> c:\windows\system32\drivers\TfNetMon.sys [?]

=============== Created Last 30 ================

2010-08-29 14:11:59 98816 ----a-w- c:\windows\sed.exe
2010-08-29 14:11:59 77312 ----a-w- c:\windows\MBR.exe
2010-08-29 14:11:59 256512 ----a-w- c:\windows\PEV.exe
2010-08-29 14:11:59 161792 ----a-w- c:\windows\SWREG.exe
2010-08-29 14:10:05 0 d-s---w- C:\Combo-Fix
2010-08-29 12:45:04 0 d-----w- c:\windows\ERUNT
2010-08-29 07:56:28 0 d-----w- C:\SDFix
2010-08-29 02:15:55 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-08-29 02:15:51 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-08-29 01:54:34 0 dc-h--w- c:\docume~1\alluse~1\applic~1\{ECC164E0-3133-4C70-A831-F08DB2940F70}
2010-08-29 01:54:07 0 d-----w- c:\program files\Lavasoft
2010-08-28 13:12:23 0 d-----w- c:\program files\CCleaner
2010-08-28 12:06:51 157712 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-08-24 22:18:26 0 d-----w- c:\windows\pss
2010-08-24 17:12:29 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-08-24 17:12:27 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-08-24 16:25:54 120 ----a-w- c:\windows\Njebejideduv.dat
2010-08-24 16:25:54 0 ----a-w- c:\windows\Tmeliloj.bin
2010-08-01 12:50:14 0 d-----w- c:\program files\Windows Media Connect 2
2010-08-01 12:49:06 0 d-----w- C:\f026832cbb65669cf2
2010-08-01 12:46:38 0 d-----w- c:\program files\Driving Test Success - All Tests (2009-2010)
2010-08-01 12:46:38 0 d-----w- c:\docume~1\alluse~1\applic~1\Driving Test Success

==================== Find3M ====================

2010-08-27 12:37:11 16968 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-07-18 16:30:04 12872 ----a-w- c:\windows\system32\bootdelete.exe
2010-07-15 21:31:36 214592 ----a-w- c:\windows\system32\PnkBstrB.exe
2010-07-15 21:30:30 75064 ----a-w- c:\windows\system32\PnkBstrA.exe
2010-07-15 21:30:30 138968 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2010-07-15 21:14:34 139152 ----a-w- c:\docume~1\admini~1\applic~1\PnkBstrK.sys
2010-07-15 21:14:14 794408 ----a-w- c:\windows\system32\pbsvc.exe
2010-07-15 20:29:46 52480 ----a-w- c:\windows\system32\drivers\i8042prt.sys
2010-07-15 14:18:22 120136 ----a-w- c:\windows\system32\drivers\Mpfp.sys
2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll
2010-06-03 22:09:32 58092 ---ha-w- c:\windows\system32\mlfcache.dat

============= FINISH: 16:24:01.96 ===============

Attached Files



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#2 Shannon2012

Shannon2012

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Posted 03 September 2010 - 01:39 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thcbytes

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Posted 10 September 2010 - 08:55 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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