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help on searching cause of BSOD and how to prevent it in the future


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#1 RapboY

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Posted 30 August 2010 - 01:32 AM

Hi everyone, I' m sorry I'm not sure if this is the right place to ask for help on this but here's the problem. I'm running Windows 7 Ultimate 64-bit and my desktop BSOD'd on me. The last thing I installed on my PC before it BSOD'd was a Netgear wg111v3 Wireless Dongle. I did that about a day ago, so I'm not so sure it's the problem, but it's just the most probable cause.

My PC is custom built (i think i built it around February of this year), here are the specs:
CPU: Athlon IIx4 620 2.6ghz (I overclocked it once to 2.8 but then after a few months I had some problems so I restored it to original setting)
Motherboard: Asus M4A785-M
GPU: Palit GTS 250
RAM: 4GB (2x2) Kingston (i think)

Help please! Thanks!

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#2 Broni

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Posted 30 August 2010 - 10:56 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 RapboY

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Posted 30 August 2010 - 11:19 AM

Hi Broni, thanks for the reply! Here's the BSOD.txt, is it supposed to be this short? I expected something longer lol.

==================================================
Dump File : 083010-20077-01.dmp
Crash Time : 8/30/2010 1:38:05 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`02c8e07c
Parameter 3 : fffff880`08560a80
Parameter 4 : 00000000`00000000
Caused By Driver : avgtdia.sys
Caused By Address : avgtdia.sys+107c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\083010-20077-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

Edited by RapboY, 30 August 2010 - 11:20 AM.


#4 Broni

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Posted 30 August 2010 - 11:24 AM

Well, it's hard to say for sure, what your real problem is, but the above error was caused by AVG.
Happened just once?

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#5 RapboY

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Posted 30 August 2010 - 03:16 PM

Nope, twice. But there's only 1 log BlueScreenView was able to find. My PC's working fine now for a day already. I also installed the new driver for my Netgear wifi dongle. I really think he's the suspect. Cuz it's weird if it was AVG because I haven't really touched it in a while and the last time I updated it was about a week ago (I update every wednesday). Maybe the first one was caused by the dongle, then it caused some conflict with AVG?

Just trying to see if I can find the culprit, if not then it's ok, I just hope it doesn't happen again. :huh:

#6 Broni

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Posted 30 August 2010 - 03:28 PM

You know, it's really hard to say, until something happens again (I hope, not).

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#7 RapboY

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Posted 31 August 2010 - 12:57 AM

ok thanks man, i'll just reply here again if something goes wrong :huh:

#8 Broni

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Posted 31 August 2010 - 04:27 PM

We'll be around :huh:

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