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BSOD with Bamboo Pen


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#1 ethteck

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Posted 29 August 2010 - 10:49 PM

My friend recently bought a Bamboo Pen, and when she plugs it into her computer, there is an instant BSOD.

She is running Windows XP Service Pack 3 on a Dell Inspiron E1505

Here's the bsod error:
*** STOP: 0x000000FC (0xBA5038E0, 0x0AADD163, 0xBA503840, 0x00000001)

Any solution to this problem would be greatly appreciated.

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#2 ethteck

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Posted 29 August 2010 - 10:52 PM

Attached File  bsodAnalysis.txt   4.04KB   15 downloads
Here is a minidump of the BSOD.

#3 ethteck

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Posted 30 August 2010 - 02:43 PM

bump

#4 hamluis

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Posted 30 August 2010 - 03:11 PM

I would delete my USB controllers, in Device Manager, and then reboot the system.

The finger points at USB drivers, but removing the controllers is what we want to do...to remove the drivers.

May Relate...

Louis

#5 ethteck

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Posted 30 August 2010 - 03:31 PM

Do you mean to uninstall the controllers or disable them? I don't see a delete option in the device manager. Just to be clear.

#6 hamluis

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Posted 30 August 2010 - 03:35 PM

Uninstall...you did right to ask, I was being inexact :thumbsup:.

Just the USB controllers, don't worry about the devices listed.

Louis

#7 ethteck

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Posted 30 August 2010 - 03:48 PM

When I uninstalled the controllers, a hub was also uninstalled. So there were no more listings under "Universal Serial Bus controllers" in the Device Manager. And now when she plugs it in, nothing happens, but I can imagine that this is because we uninstalled all the drivers for the USB ports. Did I do something wrong there? :/

#8 ethteck

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Posted 30 August 2010 - 03:52 PM

Okay, so she did what I said not to do, and that was reinstall the drivers (we had done the same yesterday), but now apparently all is well. The computer recognized the tablet and everything's going well. Thank you very much for your help. :thumbsup:

Ethan

#9 hamluis

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Posted 30 August 2010 - 04:51 PM

All's well...that's what we like :thumbsup:.

Happy computing :flowers:.

Louis




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