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Shutting down


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#1 Ingjr

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Posted 29 August 2010 - 10:16 AM

I have a 1yr. old Gateway LX6810-01 running Windows home Premium Vista 64bit. It's a Intel Core 2Quad Q8200 with 8GB DDR ram. Well the problem is the random shut downs. Boots up fine and I can get to the internet OK but it shuts down randomly. Sometimes the blue-screen, sometimes powers down altogether, sometimes the screen goes blank but the power light stays on. Sometimes it will start back up on it's own while sometimes I'll have to hold the start button on until the power goes off and then start it up all over again. Once in a great while I'll have to unplug the machine for a minute to get it to power down so I can start it all over again. Usually this happens a couple times at the beginning and then won't happen again for hours. Just this morning it gave me a report that it's a hardware issue involving one of four things. Power supply, motherboard, memory or CPU. Any suggestions as to what or how I can check these items to find out which one it is? Any and all suggestions would be appreciated. TIA. Don Jr.

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#2 Broni

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Posted 29 August 2010 - 10:35 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

=========================================================

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

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#3 Ingjr

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Posted 29 August 2010 - 01:58 PM

Will do, thanks.

#4 Ingjr

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Posted 29 August 2010 - 02:55 PM

OK, It's highly possible that this operation is over my head as I'm a bit of a computer moron. Perhaps I'll have to take the unit in to have it repaired. I was able to install the fan program and that's about as far as I got. I appreciate your time and know it's hard to help someone as inept at computer stuff as I am. It appears from the fan/temperature download that there are several things running hot such as the GPU and 3 of the 4 processors. Other than that I can't figure out the rest of your instructions, I tried. Thanks again.

#5 Broni

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Posted 29 August 2010 - 03:18 PM

Write down and post back here all SpeedFan text from the area surrounded by a red square in my screenshot.

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out):

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#6 Broni

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Posted 29 August 2010 - 03:21 PM

...

Edited by Broni, 29 August 2010 - 03:22 PM.

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#7 Ingjr

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Posted 29 August 2010 - 08:03 PM

GPU: 153F with a flame
Temp 1 106F with a green check mark
Temp 2 109F with a green check mark
Temp 3 86F with a blue arrow pointing down
Core 0 122F with a flame
Core 1 111F with a green check mark
Core 2 118F with a green check mark
Core 3 117F with a green check mark



Manufacturer: Gateway
Model: LX6810-01
Rating: 5.4 Windows Experience Index
Processor: Intel ® Core ™2 Quad CPU Q8200@2.33GHZ 2.34GHZ
Memory: 8.00GB
System Type: 64bit Operating System
Windows Home Premium Vista Service Pack 2



Anything else, let me know. I had the shutting down problem about 5 times early this afternoon when I first started it, since then it's been on and running fine for the past 8hrs. TIA Don Jr.

#8 Broni

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Posted 29 August 2010 - 09:44 PM

I transfered your temps to Celsius, as it should be:
GPU: 153F (153 F = 67.2 C) with a flame
Temp 1 106F (106 F = 41.1 C) with a green check mark
Temp 2 109F (109 F = 42.8 C) with a green check mark
Temp 3 86F (86 F = 30 C) with a blue arrow pointing down
Core 0 122F (122 F = 50 C) with a flame
Core 1 111F (111 F = 43.9 C) with a green check mark
Core 2 118F (118 F = 47.8 C) with a green check mark
Core 3 117F (117 F = 47.2 C) with a green check mark

I assume, those temperatures were read, when you weren't doing anything on your computer?
If so, it feels little bit warm.
Your CPU max temp is listed at 71.4C

Are you doing something in particular, when your computer shuts down?

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#9 Ingjr

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Posted 30 August 2010 - 01:15 PM

Not doing anything in particular when it shuts down. Random surfing the net. Yes, the temperatures were gathered when the computer was idle.

#10 Broni

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Posted 30 August 2010 - 01:37 PM

When was the last time, you cleaned inside the case, using a can of compressed air?

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