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#1 prchulo1

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Posted 29 August 2010 - 02:23 AM

hello i have had this damn malware going on 2 weeks i`v tried every solution every malware program i can get my hands on every thing i can think of and i can`t get rid of this beast i`m trying to to reformat because i have to much to lose on this laptop.. i need help please.. im running windows 7 home premium..

Edited by Pandy, 29 August 2010 - 10:09 AM.
Moved from Malware logs as no logs are posted and the prep guide not followed ~Pandy


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#2 Pandy

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Posted 29 August 2010 - 10:09 AM

Hello,

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

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#3 prchulo1

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Posted 29 August 2010 - 02:27 PM

[quote name='prchulo1' date='Aug 29 2010, 03:23 AM' post='1908668']
hello i have had this damn malware going on 2 weeks i`v tried every solution every malware program i can get my hands on every thing i can think of and i can`t get rid of this beast i`m trying to to reformat because i have to much to lose on this laptop.. i need help please.. im running windows 7 home premium.. 64bit also GMER will run but i cant check nothing but the last 3 boxes..i attempted to follow the instruction but when it came to GMER i get an error that it cant find something then it scans with only the last 3 boxed checked..

#4 quietman7

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Posted 29 August 2010 - 09:34 PM

Most anti-rootkit scanners (ARKs) do not work on 64-bit systems. Why? 64-bit drivers need to be digitally signed. Due to the architecture in 64-bit windows, rootkits are not seen as often on 64-bit machines so they are less prone to that type of infection. As such, it doesn't really matter if Gmer or other ARKs do not run on 64-bit since that OS is more secure than a 32-bit system.

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#5 prchulo1

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Posted 30 August 2010 - 10:57 AM

when i google anything i am redircted to some other site evry time i click a result i am running windows home premium 64bit so i cant run GMER so i dont have that log i was only able to : generate a DDS log thank you in advance for your help..

Edited by Pandy, 30 August 2010 - 11:04 AM.
Moved from Malware removal logs as no logs are posted, merged with present AII topic. ~Pandy


#6 Pandy

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Posted 30 August 2010 - 11:05 AM

Hello prchulo1

Please post the results of your DDS log in a New Topic here http://www.bleepingcomputer.com/forums/forum22.html

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#7 quietman7

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Posted 30 August 2010 - 11:14 AM

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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