Possible Spyware?

Hi there.

I think I have spyware within my computer When go to open Google Chrome or IE8, the browser window says it cannot connect to the internet although I know it can. I've restarted my computer but the problem persists.

So, much appreciation for whoever can decipher what my HijackThis log says and solve my problem!!

Thanks

P.s - I know very little about computers, so please be easy on me with the lingo

Edited by purple llama, 29 August 2010 - 01:41 AM.

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,

• Please download OTL from this link.
• Save it to your desktop.
• Double click on the icon on your desktop.
• Click the "Scan All Users" checkbox.
• Under the Custom Scan box paste this in:
  
  netsvcs
  msconfig
  drivers32 /all
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\system32\*.sys /90
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\System32\config\*.sav
  %SYSTEMDRIVE%\*.*
  %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
  %systemroot%\*. /mp /s
  /md5start
  eventlog.dll
  scecli.dll
  netlogon.dll
  cngaudit.dll
  sceclt.dll
  ntelogon.dll
  logevent.dll
  iaStor.sys
  nvstor.sys
  atapi.sys
  IdeChnDr.sys
  viasraid.sys
  AGP440.sys
  vaxscsi.sys
  nvatabus.sys
  viamraid.sys
  nvata.sys
  nvgts.sys
  iastorv.sys
  ViPrt.sys
  eNetHook.dll
  ahcix86.sys
  KR10N.sys
  nvstor32
  ahcix86s.sys
  nvrd32.sys
  user32.dll
  ws2_32.dll
  /md5stop
  %systemroot%\*. /mp /s
  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
  CREATERESTOREPOINT
  
  
• Click the Quick Scan button.
• The scan should take a few minutes.
• Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

In your reply, please post both OTL logs and the GMER log.

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.