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Looking for help. Blue screen says........


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10 replies to this topic

#1 birddog2001

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Posted 28 August 2010 - 04:19 PM

I have a crazy virus called anti "malware doctor". So I ran avg free to try to get rid of it. But when it said to restart my computer, it wouldnt restart so I just unplugged it.
When I turned it back on, it has a blue screen and says:

STOP: c000021a {Fatal System Error}
The windows logon process system process terminated unexpectedly with a st
f 0xc0000034 (0x00000000 0x00000000).
The system has been shut down.


I even pressed F8 on boot up and started in safe mode, but it goes to the same thing.
I have windows XP. SP3 but I was using firefox.

Thank you.

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#2 birddog2001

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Posted 02 September 2010 - 06:47 PM

I guess I will seek help elsewhere. Nobody will even acknowledge my question on this forum.

#3 honda2010

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Posted 02 September 2010 - 06:53 PM

Hey birddog I'm trying to seek help also with a problem I'm having with the wifes laptop. From a past experience here there all very busy helping everyone but they will help you and fix your problem if you have the patience. I know its hard at times wanting to get your pc fixed I'm the same way. But they will get you fixed up they always have for me. Just a FYI.

#4 birddog2001

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Posted 03 September 2010 - 09:26 PM

Thank you.

#5 boopme

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Posted 03 September 2010 - 10:18 PM

Hello and welcome.

The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error. This error may have several causes. Among them are the following:
Mismatched system files have been installed.
A Service Pack installation has failed.
A backup program that is used to restore a hard disk did not correctly restore files that may have been in use.
An incompatible third-party program has been installed.


Look here. If this is too difficult, we will move your topic.
How to troubleshoot a "STOP 0xC000021A" error
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 birddog2001

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Posted 04 September 2010 - 04:57 PM

Yea, that was way over my head.

#7 boopme

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Posted 04 September 2010 - 05:04 PM

If the PC boots do this if it does not boot,let me know.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 birddog2001

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Posted 06 September 2010 - 02:26 PM

I can not boot computer because of (blue screen), but I did figure out how to boot from cd.
I put in my os cd and boot from cd and I get to this screen:

To set up windows xp now, press enter.

To repair a windows xp installation using recovery console, press R.

To quit setup without installing windows xp, press f3.

I Pressed R for repair and I get this screen:

Microsoft windows xp™ recovery console.
The recovery console provides system repair and recovery functionality.
Type exit to quit the recovery console and restart the computer.

1: C:/windows

Which windows installation would you like to log onto
(to cancel, press enter)?

I pressed 1 and enter at this point I pressed 1 because that's all I see.
Then it asks for administrator password, and I pressed enter with no
password and it worked. And it gives me this prompt:


C:/WINDOWS> What do I enter here.

I tried to enter R here but it does'nt work. Here is what it says when I enter R:

The command is not recognized Type HELP for a list of supported commands.

Thank you

Edited by birddog2001, 06 September 2010 - 02:29 PM.


#9 birddog2001

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Posted 06 September 2010 - 03:31 PM

If it is any easier. I could just start over and you could tell me how to reinstall windowsxp. I had already
figured that I was going to loose all of my info anyway.

#10 boopme

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Posted 06 September 2010 - 08:59 PM

May not be necessary... hold on a bit. I will see if someone can boot this.
If not I will show you how to reinstall.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Elise

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Posted 07 September 2010 - 09:31 AM

Hi, at the command prompt type the following bolded lines and hit enter after each of them.

copy c:\windows\servicepackfiles\i386\explorer.exe explorer.exe

If asked to overwrite, do so, otherwise you should now see: 1 file(s) copied.

cd system32

copy c:\windows\servicepackfiles\i386\winlogon.exe winlogon.exe


If asked to overwrite, do so, otherwise you should now see: 1 file(s) copied.

exit

Let me know if it now restarts normally.

regards, Elise


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