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Windows Start-Up Problem (Power-Outage)


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#1 ezc19

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Posted 28 August 2010 - 02:29 PM

After a power-outage (I believe the power-outage happened during start-up), when I try to start up windows, I come to a black screen that tells me there has been a problem and gives me a number of options (Safe mode, start windows normally, etc.). I've tried all of these options, but it says "Windows could not start because the following file is missing or corrupt: \windows\system32\config\system." I can not get windows to start up.

I'm computer illiterate, but any help would be appreciated.

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#2 hamluis

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Posted 28 August 2010 - 02:36 PM

System manufacturer and model, please?

You probably need to run the chkdsk /r command on your system partition.

What typically may occur during a power outage, surge, etc...results in key files becoming damaged. The chkdsk /r command may be able to overcome such, if that's the problem.

Do you have a MS XP install CD?

Louis

#3 ezc19

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Posted 28 August 2010 - 02:52 PM

It's a Sony Vaio. I do not think I have the XP install CD, but I'm looking for it.

It was not actually a "power-outage", the power line to the laptop got cut, so there's no chance of it being a surge or anything like that.

#4 hamluis

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Posted 28 August 2010 - 04:56 PM

Your error message is typically indicative of a damaged registry, http://support.microsoft.com/kb/307545.

You need to pay particular attention to the Warning in the second paragraph...it indicates that your system falls into the category described here. Which means that you should not attempt this fix, it is written for users like me...who have XP CDs which were purchased and later installed on systems the purchasers had or assembled or had assembled.

You need your recovery/restore disks furnished by your system manufacturer.

Louis

#5 ezc19

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Posted 28 August 2010 - 05:08 PM

Your error message is typically indicative of a damaged registry, http://support.microsoft.com/kb/307545.

You need to pay particular attention to the Warning in the second paragraph...it indicates that your system falls into the category described here. Which means that you should not attempt this fix, it is written for users like me...who have XP CDs which were purchased and later installed on systems the purchasers had or assembled or had assembled.

You need your recovery/restore disks furnished by your system manufacturer.

Louis


Any idea how to go about this? Do you think this is fixable or am I going to have to get another laptop?

Thanks for your help.

#6 dc3

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Posted 28 August 2010 - 05:27 PM

Your computer should have a recovery partition for repairs like this. Unfortunately is may take the computer back to the condition it was in originally, this means losing data and applications that were added after you got the computer.

If you can find or borrow a installation CD for the exact version of your operating system you can perform a repair installation which will not effect your data.

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