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DVD ROM not working


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#1 Kauaiguy58

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Posted 28 August 2010 - 02:01 PM

I have two PCs both with Windows Vista Home Premium on them that belong to my grandkids...all of a sudden they tell me they can't load their games anymore, so when I verified it, I discovered that I couldn't get anything at all to play on the DVD/RW...I've tried updating drivers to no avail, and on one of the PCs device manager, I have something listed under Other Devices as a PCI Communications Controller that shows that it has no driver installed, and Microsoft doesn't recognize it to install one....what the heck happened here?

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#2 MrBruce1959

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Posted 28 August 2010 - 03:59 PM

Hello and welcome to Bleepingcomputer.

You may have a dirty lens purchasing a lens cleaneing disk from a music store might correct the problem.

Either that or your drives lasers may have burned out.

Which does happen.

Here is some other useful information.

CD-R drive or CD-RW drive is not recognized as a recordable device

When you try to burn data to a CD-R or a CD-RW, you do not have the option to send data to the CD drive.

When you view the properties of the CD-R drive or the CD-RW drive, you notice that the Recording tab is not displayed in the CD Drive (drive_letter:) Properties dialog box, where drive_letter is the letter of the CD-R drive or CD-RW drive.

Note To view the CD Drive (drive_letter:) Properties dialog box, click Start, click My Computer, right-click the CD drive that you want, and then click Properties.

Additionally, you may receive the following error message:
There is no disc in the drive. Please insert a writable CD into drive.

Edit the Windows registry
To resolve this problem, try to edit the Windows registry so that the drive is identified as a recordable device.Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 ( http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
To edit your Windows registry, first back up the registry so that you can restore the registry if a problem occurs. After you back up the registry, edit the registry so that the drive is recognized by Windows as a recordable device. Finally, verify that Windows recognizes the drive as recordable.

Note If the drive is not listed on the Windows Hardware Compatibility List (HCL), the drive may not work with your computerís built-in CD-copying functionality, regardless of the registry setting. The HCL is a list of computer hardware that is compatible with a particular operating system. To see whether your drive is included on the Windows HCL, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx (http://www.microsoft.com/whdc/hcl/default.mspx)
Step 1: Back up the registry
To back up the registry so that you can restore it if you have problems later, follow these steps:
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Click to open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives
On the File menu, click Export.
In the File name box, type backup of drives key, note the location where you are saving the file, and then click Save.

Note If you have problems later, you can restore this registry subkey by double-clicking the backup of drives key.reg file that you saved.
Step 2: Edit the drive type value of the volume folder
To edit the drive type so that Windows recognizes the drive as recordable, follow these steps:
In the navigation pane of the Registry Editor window, click the Volume{GUID} folder under Drives, where GUID is a 32-character identifier.

Note If your computer has more than one CD drive, an additional Volume{GUID} folder is listed for each drive.
In the right side of the Registry Editor window, double-click Drive Type.
In the Value data box, type 1 if the drive is a CD-R drive or 2 if it is a CD-RW drive.
Click OK, and then close Registry Editor.
Step 3: Verify that Windows recognizes the drive as a recordable device
To see whether Windows recognizes the drive as a recordable device now, follow these steps:
Click Start, and then click My Computer.
Under Devices with Removable Storage, right-click the CD-R drive or CD-RW drive, and then click Properties.
If the Recording tab is displayed, Windows recognizes the drive as a recordable device.
Click Cancel.
If Windows recognizes the drive as a recordable device, you should be able to burn data to a CD now. If you still have problems, follow the steps in the "Troubleshooting" section.

If your computer has more than one CD or DVD drive and the Recording tab is not displayed in the Properties dialog box (see step 3 in the "Edit the Windows registry" section), a drive may be configured incorrectly as "recordable" in the Windows registry. To resolve this problem, try changing the drive type of the drive you previously identified as a 1 or 2 to a type 3. Then change the drive type of the other drive to a 1 or 2. To try this, follow these steps:
Follow step 2 in the "Edit the Windows registry" section to edit the Drive Type value of the Volume{GUID} folder whose value that you previously changed.
In the Value data box, type 3, and then click OK.

The drive type value of 3 indicates that the drive is a standard CD-ROM and is not a recordable drive.
In the navigation pane of the Registry Editor window, click the next Volume{GUID} folder.
Follow step 2 in the "Edit the Windows registry" section to change the Value data entry to 1 or 2, depending on the drive type.
Follow step 3 in the "Edit the Windows registry" section to confirm that the Recording tab is displayed in the Properties dialog box of the CD drive.
If the Recording tab is now displayed in the Properties dialog box, you should be able to burn data to a CD. If you still have problems, see the "Next steps" section.



For more information about the filter drivers that may be loaded in Windows Vista, run the DevCon program. To do this, follow these steps:
Obtain and extract the DevCon program. For more information about how to obtain this program and about how to use this program, click the following article number to view the article in the Microsoft Knowledge Base:
311272 (http://support.microsoft.com/kb/311272/ ) The DevCon command-line utility functions as an alternative to Device Manager
Click StartCollapse this imageExpand this image, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administrator.

Collapse this imageExpand this imageIf you are prompted for an administrator password or confirmation, type your password, or click Continue.
At the command prompt, change the directory to the directory to which you extracted the DevCon files.
Type devcon stack gencdrom, and then press ENTER.
Then, information that resembles the following appears:
IDE\CDROM<name>_____CDRW121032______1.08\5&60546BC&0&0.0.0
Name: <name> CDRW121032
Setup Class: {4D36E965-E325-11CE-BFC1-08002BE10318} CDROM
Upper filters:
<driver name>
Controlling service:
cdrom
Lower filters:
<driver name>
1 matching device(s) found.



(UPPER AND LOWER FILTERS ERRORS)



This problem may occur if one of the following scenarios is true:

∑ The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows.

∑ You uninstalled CD software that fails to properly remove itself in the registry.

∑ You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. (In Windows Vista and Windows 7) Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
(In Windows 95, 98, ME or XP. Click Start, then RUN and type regedit into this field box.)

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

For more information, follow the below link:

http://support.microsoft.com/kb/929461

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/322756/

Regards,



Bruce.
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#3 Kauaiguy58

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Posted 28 August 2010 - 04:52 PM

thanks for the response, but this happened on two machines at once... and they are both relatively new; when I insert anything into the drive, it doesn't even make any sound at all; whether it's the cleaning disc or a DVD movie, it doesn't seem to activate at all.

#4 Broni

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Posted 28 August 2010 - 07:35 PM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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