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Poor performance and browser page redirects


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10 replies to this topic

#1 brokentavern

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Posted 28 August 2010 - 12:50 PM

I'm almost positive I have a browser hijacker, google redirects, other sites randomly redirect, and some sites will appear for a split second and then disappear. I'm also suffering from quite poor performance, so i could have multiple issues. a free trial download of kaspersky AV was unable to find anything wrong. was unable to generate a gmer log. i get an error message when using that program.

Attached Files


Edited by brokentavern, 28 August 2010 - 12:58 PM.


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#2 pwgib

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Posted 04 September 2010 - 06:05 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

PW

#3 brokentavern

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Posted 06 September 2010 - 10:37 AM

thank you for the response.

My computer is running somewhat slower than normal, and programs i am able to use quite easily such as adobe premiere elements are lagging. i regularly defrag using perfect disk.

firefox and google chrome both experience redirects, page failures, and rarely i get some pop ups. i don't use internet explorer.

all CD emulation has been disabled, a trial version of KAV was unable to find any problems, AVG free, spybot, and adaware were unable to find anything, although adaware occasionally blocks an unknown executable file from running. the next time it stops the executable file i will write down the name and add it to this post.

i know it is unwise to use more than 1 antivirus, i normally use AVG free. the others were tried after the problems began arising.

when i run gmer i am not able to check the boxes required, they are greyed out, and it says "C:\Windows\system32\config\system: The system cannot find the file specified. i was only able to scan "service, registry, and files"

attached are brand new DDS, Attach, gmer, and also a hijackthis log. (edit) apparently gmer found no changes, and the file was 0 bytes, which did not allow me to upload it)

Attached Files


Edited by brokentavern, 06 September 2010 - 10:40 AM.


#4 sundavis

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Posted 10 September 2010 - 12:17 PM

Hi brokentavern,



Welcome to BleepingComputer Virus, Trojan, Spyware, and Malware Removal Logs Forum. welcome.gif
My name is sundavis, I will be helping you to deal with your Malware problems today.


Step1
  1. Download TDSSKiller and save it to your Desktop.
  2. Extract its contents to your desktop.
  3. Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  4. If an infected file is detected, the default action will be Cure, click on Continue.
  5. If a suspicious file is detected, the default action will be Skip, click on Continue.
  6. It may ask you to reboot the computer to complete the process. Click on Reboot Now
  7. If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  8. If a reboot is required, the report can also be found in your root directory, (usually C:\TDSSKiller folder). Please copy and paste the contents of that file here.
    Note:

Step2
  1. Please download OTL and save it to your desktop.
  2. Double click on the icon on your desktop.
  3. Click the "Scan All Users" checkbox.
  4. Click the "Quick Scan" button.
  5. Two reports will open, OTListIt.txt <-- Will be opened and Extra.txt <-- Will be minimized
  6. Copy and paste both logs back here in your next reply.

In your next reply, please post back:

1.TDSSKiller log
2.OTListIt.txt and Extra.txt

Please detail the problems you're still experiencing now. Thanks


#5 brokentavern

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Posted 11 September 2010 - 12:42 AM

Hi Sundavis,

All problems remain the same as last noted.

new logs attached.

Attached Files



#6 sundavis

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Posted 11 September 2010 - 12:53 AM

Hi brokentavern,


QUOTE
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.2.1 74.128.19.102 74.128.17.114
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.163.190,93.188.166.190

Are you aware of those entries above? What's the name or model of the router you're using now? Please advise me in your next reply. Thanks

Edited by sundavis, 11 September 2010 - 12:31 PM.


#7 brokentavern

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Posted 11 September 2010 - 11:46 AM

i am not aware of what those entries may be.

i am currently using a belkin wireless G router, model #F5D7230-4
if it makes any difference, i am not actually using a wireless setup. the lan runs from the router straight into my desktop. i have the router only so i can use netflix on the nintendo wii, it is password secured.

#8 sundavis

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Posted 11 September 2010 - 12:25 PM

Hi brokentavern,




I do not recommend that you have more than one anti virus product installed and running on your computer at a time. In your case, you have an AVG, and Kaspersky Anti-Virus 2010.
The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms".
It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to Programs and Features in the control panel and remove one of two programs in the following.

AVG
Kaspersky Anti-Virus 2010


Step1
  1. Please start OTL on your desktop.
  2. Under the Custom Scans/Fixes box at the bottom, copy/paste the following contents of code box.

    CODE
    :OTL
    IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>
    IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:6522
    IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>
    IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:6522
    IE - HKU\S-1-5-21-981504363-461020599-25758258-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 69 C5 B3 A1 29 3B CB 01  [binary data]
    IE - HKU\S-1-5-21-981504363-461020599-25758258-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0:Commands
    O2 - BHO: (adShotHlpr Object) - {0B306F20-949A-4757-A947-38294DE74831} - C:\Windows\SysWow64\qslgp.dll File not found
    O2 - BHO: (moigh Object) - {B472FAD4-C741-404D-8754-8425A1F3C86A} - C:\Windows\SysWow64\mslgp.dll File not found
    O4 - HKU\.DEFAULT..\Run: [Srocivux] C:\Windows\SysWow64\config\systemprofile\AppData\Local\dskchFW0.DLL File not found
    O4 - HKU\.DEFAULT..\Run: [ynnmdfjj] C:\Windows\SysWow64\config\systemprofile\AppData\Local\asgvdxjxb\vcovwmlshdw.exe File not found
    O4 - HKU\.DEFAULT..\Run: [ZE18MW23GY] C:\Windows\TEMP\Tnk.exe File not found
    O4 - HKU\S-1-5-18..\Run: [Srocivux] C:\Windows\SysWow64\config\systemprofile\AppData\Local\dskchFW0.DLL File not found
    O4 - HKU\S-1-5-18..\Run: [ynnmdfjj] C:\Windows\SysWow64\config\systemprofile\AppData\Local\asgvdxjxb\vcovwmlshdw.exe File not found
    O4 - HKU\S-1-5-18..\Run: [ZE18MW23GY] C:\Windows\TEMP\Tnk.exe File not found
    O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] C:\Windows\SysWow64\mctadmin.exe File not found
    O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] C:\Windows\SysWow64\mctadmin.exe File not found
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.2.1 74.128.19.102 74.128.17.114
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.163.190,93.188.166.190
    O18 - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
    O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
    O20 - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
    O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
    O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.

    :Files
    C:\WINDOWS\tasks\At*.job
    C:\Users\Thomas\Desktop\*.tmp

    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [start explorer]
    [Reboot]
  3. Click Run Fix button on the top.
  4. Click OK and let it run unhindered.
  5. OTL will ask to reboot the machine. Please OK the prompt.
  6. A report will open. Copy and Paste that report in your next reply.

Step2

Please download Malwarebytes' Anti-Malware from Here or Here
  1. Double Click mbam-setup.exe to install the application.
  2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  3. If an update is found, it will download and install the latest version.
  4. Once the program has loaded, select "Perform Quick Scan", then click Scan.
  5. The scan may take some time to finish,so please be patient.
  6. When the scan is complete, click OK, then Show Results to view the results.
  7. Make sure that everything is checked, and click Remove Selected.
  8. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  9. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.or you can find from here:
  10. C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  11. You can refer to this tutorial

Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


Step3


After that, What I'd like you to do is a hard reset with your router if you have one. Leave it on, and there should be a little pinhole in the back of the unit. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). Then change your admin login and password--make it a strong password. You may also want to ask your ISP for help in case there are custom settings that need to be maintained.

Please go to Here and Here if you're using belkin wireless G router. Do not restore any backups of your router. You should reset it to factory defaults.



In your next reply, please post back:

1.OTL delete log
2.MBAM log
3.Fresh OTL log

Let me know if you have any remaining issues on your pc.

#9 brokentavern

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Posted 11 September 2010 - 09:18 PM

Ok,

i have since uninstalled KAV, followed all instructions, and attached the new logs. i had problems with MBAM because i could not update, so the version used to create the log was v1.46. It then came into mind that i could not update KAV when it was installed either. i thought it was because i was a trial version, but i think this might also be an issue cause by whatever is plaguing the PC because today i was unable to update windows 7. AVG does successfully update.

on a good note, a bit of the performance issues seem to be solved after running mbam, but its still somewhat laggy when it shouldnt be. i'm running i5 with 4 GB ram.

upon uninstalling KAV, i came across an obviously malignant program called "street-ads browser enhancer" which will not uninstall through the control panel.

Attached Files



#10 sundavis

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Posted 12 September 2010 - 01:24 AM

Hi brokentavern,



QUOTE
the version used to create the log was v1.46.

The MBAM version is right, but the virus definitions seemed outdated. Since the malware DNS Changer is gone, you should be abe to update now.

QUOTE
street-ads browser enhancer..

Launch your HijackThis>Do a system scan only>Cofigure>Misc tools>Open Uninstall Manager>select street-ads browser enhancer>press Delete this entry. Restart your pc.

QUOTE
but its still somewhat laggy when it shouldnt be...

Click W7 start logo in the bottom left corner of the screen>All Programs>Accessories>RIGHT-click on Command Prompt>Select Run As Administrator
In the command window type the following and then hit enter: ipconfig /flushdns

Open IE8, select Tools > Internet Options. Select the Connections tab.
  1. If you are using LAN, click "LAN Settings" button. If you are using Dial-up or Virtual Private Network connection, select necessary connection and click "Settings" button.
  2. In the "Proxy Server" area, uncheck the check mark next to Use a proxy server for ....
  3. Click OK.
  4. Click Privacy tab and press Sites button, click Remove all button if there are some urls out there.
  5. Click Advanced tab and click on Reset button
  6. In the Reset Internet Explorer Settings dialog box, click Reset to confirm. Reboot your pc

We need to scan the remnants with Kas Online Scanner. It will take some time to run the full course. Please update your MBAM and post the new log in your next reply. Thanks


Step1

Let's clean some temp files. Please do the following:

Please download ATF Cleaner by Atribune.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.


If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.



Step2

Please perform an online scan with Firefox or Internet Explorer at Kaspersky Online Scanner.-->Please right-click on your browser using the Run as Administrator command.
  1. Please go to Kaspersky Online Scanner and perform an online antivirus scan.
  2. Click Accept button on the "Requirements and limitations".
  3. When Java warning " The applcation digital signature has been verified. Do you want to run the application " appears, Click on "Run" button.
  4. It will be Downloading and installing the program and Updating the database.
  5. When Updating the database have finished, click on Settings.
  6. Make sure all boxes are checked. then click on the Save button.
  7. Click on My Computer under Scan menu. It will start scanning, so be patient and let it run.
  8. Once the scan is completed, Click on View Scan Report.
  9. You may see a list of infected items over there. Click on Save Report As.
  10. Click "Desktop" , Name the file as "KAS", Change the Files of type to Text file (.txt) and Click on Save button.
  11. Please post the contents in your next reply.
  12. You can refer to this animation

Note for Internet Explorer 8 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.


In your next reply, please post back:

1.MBAM log
2.Kas Online Scanner Report.

Let me know if you have any remaining issues on your pc.

#11 sundavis

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Posted 14 September 2010 - 11:45 PM

Due to Lack of feedback, this topic is now Closed.

Everyone else please start a new topic in the Malware Removal forum.





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