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Infected with something, but don't know what


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2 replies to this topic

#1 ButchSOA

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Posted 28 August 2010 - 09:52 AM

A few days ago, I received a strange call from Symantic stating that my laptop was infected with mebroot trojan. I contacted Comcast, my IP who verified that Symantic had called and the service is provided to all Comcast customers. Norton scan found nothing, and I didn't mess with it again until this morning. When I turned on my computer, both the USB mouse and the touchpad are acting crazy. I no longer can double click on anything. As soon as the pointer reaches a link, any link, it automatically opens the link or window. Trying to navigate the desktop is nearly impossible. I was able to use a friend's computer to get the programs you all request to run before posting, but once I run them, I can't navigate the pointer to save the reports, etc. I'm having to post via my friend's computer. I've tried checking the mouse settings, and from what I can tell, there is no reason for the pointer to be acting this way....but who knows. Here are my laptop specs. Thank you for any help you can provide.

Emachines E725
OS: Windows 7 home premium

Edited by Pandy, 28 August 2010 - 10:27 AM.
Moved from Malware Removal logs until logs can be posted ~Pandy


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#2 ButchSOA

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Posted 28 August 2010 - 11:37 AM

This topic can be closed. I think I figured out the problem with the touchpad and mouse issue. It appears to be a conflict between the 2 and when I shut off the touchpad, the mouse works.

#3 Orange Blossom

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Posted 28 August 2010 - 09:52 PM

Hello,

I'm glad you figured out the mouse problem.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic343507.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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