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Computer freezes very often, malware/spyware/virus?


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#1 koalip

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Posted 28 August 2010 - 12:49 AM

Hi I'm new to the forums, and have always trolled this section of the forums. But it's time that I seek for help from the experts. Probably about a week ago, my computer was running fine, and usually I just sleep my computer when I'm done. But last week, I decided to shut down since I haven't done so in a while, also shut down because it said I needed to install updates. I let it install and shut down and the next morning I booted my computer to be welcomed by 'Antimalware Doctor', a fake malware program that others have encountered. My computer would startup, antimalware doctor would scan, and then I would get a blue screen. So I used rkill.exe to stop it from starting up, and then I ran Malware Bytes (updated before I scanned as well), and that removed a good amount that came up. Antimalware Doctor and the slowness still didn't go away, so I ran ComboFix.exe, and it found many infected, one of them I recall infected was the explorer.exe, which is the desktop right? It fixed many things, then I used Super AntiMalware, and scanned and finally that removed the malware program.

I still have a problem though, occasionally when I surf the web in firefox, a tab shows up without even me creating a new tab, and goes to some random website, I'm sure that's some suspicious ware on my computer. Then the real big problem is that my computer will start up, then I'm able to surf the web and play music, but soon after programs will NOT RESPOND, the computer will freeze, and I have to wait until it stops the lag spike, then it will continue to lag and lag and it won't stop, so I'm forced to hold the power button and shut down. I run in safe mode and there's no freezes or lags whatsoever, so this can't be a hardware problem I think either. I check task manager at the same time which opens up, and my CPU Usage doesn't pass 20%, and my computer has always been able to run the basics. I have 4gb of ram, AMD dual core processors, and a gaming video card, everything is up to date. So what can I do to get rid of this freezing/slowing of my computer? I have a HiJack this log but it's from version 2.0.2, I will wait for assistance instead. Thank you!

Edited by Pandy, 28 August 2010 - 07:29 AM.
MOved from Malware Removal logs forum as there are no logs included and the prep guide not followed ~Pandy


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#2 Pandy

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Posted 28 August 2010 - 07:29 AM

Hello,

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

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#3 koalip

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Posted 28 August 2010 - 11:58 AM

I can't even boot into normal mode anymore because it crashes upon loading the explorer.exe desktop. So I'm stuck in safe mode sad.gif.

#4 Pandy

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Posted 30 August 2010 - 09:39 AM

OK koalip I have posted to let the staff know your computer is not booting up properly. I am sorry for the delay I took in responding to you.

Do not anticipate trouble, or worry about what may never happen. Keep in the sunlight.

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#5 Elise

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Posted 03 September 2010 - 08:42 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


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#6 Elise

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Posted 13 September 2010 - 03:29 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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