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Dell Optiplex G520 reinstall of xp stalled by keyboard


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#1 eldon180

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Posted 27 August 2010 - 02:14 PM

After many attempts to rid my computer of malware etc. I am giving up and reinstalling xp. The problem is that after rebooting with the restore disc, my keyboard no longer opperates when I reach the screen asking me to select a partitian.

"To set up Windows XP on the selected item press ENTER"

No response to any key strokes.

The keyboard is a USB device and there is no other possible input for another keyboard. Any help will be most appreciated!!!

Mahalo,

Josh

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#2 MrBruce1959

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Posted 27 August 2010 - 02:49 PM

Hello and welcome to Bleepingcomputer.

Have you tried using another USB port on the computer case?

Have you also checked to make sure the keyboard is fully plugged into the USB port?

Make sure you have legacy USB enabled in your BIOS setup utility.

If your computer has a PS2 mouse port, you may need to use a PS2 keyboard until you resolve your issue.

Please try what I mentioned above and let me know if this has resolved your problem.

Kind regards.

Bruce.
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