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got fake av now pc will not boot


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8 replies to this topic

#1 bk6151

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Posted 27 August 2010 - 12:38 PM

A friend of mine called me and told me that his pc was infected with a fake antivirus. He said that he tried to install malware bytes and the pc prompted him to restart. He clicked yes and the pc never booted again. I have tried to boot it every way I know how. It will not boot. I done a repair install and it still wonít boot. Lights come on but the screen is black. No beeps, nothing. Any suggestions would be much appreciated.

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#2 hamluis

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Posted 27 August 2010 - 12:44 PM

Did you try the safe mode options?

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#3 Elise

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Posted 27 August 2010 - 12:44 PM

Hello, and welcome to BleepingComputer!

Please let me know at which point your computer shows the black screen. Don't you see anything at all on the screen?

regards, Elise


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#4 bk6151

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Posted 27 August 2010 - 12:55 PM

I tried all safe mode options, still nothing. Nothing on the screen at all. When you restart it I get the dell loading screen where I can hit f8 for options. I hit f8 and click safe mode w command promt and enter. goes to black screen. It will boot from xp cd to repair console. I got there and tried everything, even the repair install.When repair is done and system restarts... same thing, will not boot and black screen

#5 Elise

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Posted 27 August 2010 - 12:59 PM

In the recovery console, please type fixmbr and press enter. Confirm when needed and then type EXIT and press enter to restart your computer.

Please let me know if this makes any difference.

regards, Elise


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#6 bk6151

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Posted 27 August 2010 - 01:03 PM

I done fixmbr and fixboot still the same.

#7 Elise

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Posted 27 August 2010 - 01:24 PM

Okay, in that case, lets move this to the malware removal section.

Let's try to boot your computer using a Boot CD.

Please print this guide for future reference!

You will need a blank CD, your Windows XP install disc, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. Please tell me what error messages you got and/or what steps you got hung up on.

1. Download the PE Builder to your desktop

http://www.nu2.nu/download.php?sFile=pebuilder3110a.exe
  • Double-Click on the PE Builder that you just downloaded to your desktop.
  • Follow all of the instructions/prompts that come up.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
  • Double-Click on PE Builder.exe located on your desktop.
  • Click NO to Search for Windows Installation Files
  • Make the following selections from the Main Screen that pops up:
    • Builder
      • Source:(path to Windows installation files)[list]
      • Enter the path to the drive where your XP CD is located.
      • You can click on the "..." button on the right to navigate to the path as well.
    • Custom: (include files and folders from this directory)
      • No information is necessary, leave blank.
    • Output:
      • Keep the default
  • Media output
    • Choose Create ISO image
    • Do not choose Burn to CD/DVD
      • Download the RunScanner plugin and save it to your desktop

      http://www.paraglidernc.com/Files/RunScanner10025.cab

      Please note: You will be prompted for the folder that it shall be saved. By default it appears as runscanner10025. It should be modified to just runscanner <--- Important!!!

      • Press the Plugin button on the PE Builder interface
      • Press the Add button and navigate to the location of the RunScanner plugin to install
      • Please note: If you are using a Windows XP disc with sp2 then highlight RpsSS needs to launch DComLaunch and then press Enable
    • When your done press Close and the PE Builder interface will re-appear
3. Click on the "Build" button
  • You will see the Windows EULA message. Click on I Agree
  • You will now see the Build Screen. Let it run it's course
  • When the Build is finished you can click close, then exit
4. Burn your ISO file to CD==========

Next........

From your clean computer..

Please download OTLPE.zip and save it to a flash drive.
http://oldtimer.geekstogo.com/OTLPE.zip
http://www.itxassociates.com/OT-Tools/OTLPE.zip

Double click and unzip OTLPE.zip to its own folder on your flash drive. Name it OTLPE <-- Important!!

==========

Plug your flash drive into your sick computer now and do as instructed below..

==========

1. Restart Your sick Computer Using the PE Builder ISO CD That You Have Created
  • Insert the CD in to one of your CD/DVD drives.
  • Restart your computer.
    • The computer should choose to boot from the CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
  • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
    • Click on No
  • After it loads press the Go button in the lower left and do this....
    • Go
    • System
    • Display
    • Screen Resolution
    • 1024x768
    Next choose....
    • Go
    • Programs
    • A43 File Management Utility

==========

In A43File Management you should see your flash drive
Navigate to the OTLPE folder that you saved to your flash drive.

Open the OTLPE folder and double click Start.bat.
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTLPE should now start

    Change the following settings
    • Change Services, Drivers, Standard and Extra Registry to All
    • Uncheck LOP and Purity check

    Please note: Stay with your computer during the course of the scan. If "Entry Point Errors" are encountered simply press "ok" and allow the program to continue. <-- Important!!
  • Push
  • A report will open named "OTL.tx"t and another will be minimized to the system tray named "Extra.txt". Save both log's to your flash drive. Copy and Paste them in your next reply.

regards, Elise


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#8 Elise

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Posted 30 August 2010 - 07:43 AM

Hi, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 Elise

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Posted 13 September 2010 - 03:48 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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